Krystal Beach Acapulco

6.9 / 10.0

Good(1,414 Ratings)

Hotel in Acapulco

3-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsPool, Air conditioner, Internet / Wifi and more

About this hotel

Krystal Beach Acapulco is close to historic Old Acapulco and features 2 bars, 2 restaurants, a snack bar and spacious ballrooms and meeting facilities.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Family friendly

Map of Acapulco

Nearby attractions

Acapulco Historical Museum of Fort San Diego

Playa de los enamorados

2.9 mi

Available Rooms

1 King or 2 Double • 322 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Double • 322 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Krystal Beach Acapulco

$$$$

6.9 / 10.0

Good(1,414 Ratings)

Hotel in Acapulco

3-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsPool, Air conditioner, Internet / Wifi and more

About this hotel

Krystal Beach Acapulco is close to historic Old Acapulco and features 2 bars, 2 restaurants, a snack bar and spacious ballrooms and meeting facilities.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Family friendly

Map of Acapulco

Nearby attractions

Acapulco Historical Museum of Fort San Diego

Playa de los enamorados

2.9 mi

Available Rooms

1 King or 2 Double • 322 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Double • 322 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

6.9 / 10.0

Good(1,414 Ratings)

100% verified reviews

1.0 / 10.0

Oct 2024

Muy mal trato de la recepción

Pues le falta mucho

La atención del personal

5.0 / 10.0

Dec 2023

Aceptable por dos días

La ubicación

El hotel esta muy descuidado y por le costo ofrece muy poco, además que la falta de normas y control entre huéspedes provoca muchas fricciones con el equipo de personal que labora.

7.0 / 10.0

Oct 2023

Vale la pena por la ubicación y la vista al mar

La vista de la habitación y la ubicación

Los elevadores,la habitación tenía algunos desperfectos

1.0 / 10.0

May 2023

Hotel was good except for front desk and receptionist

I liked the pools, the restaurant and the location

The front desk and receptionist have no customer service, rude and unhelpful.

6.0 / 10.0

Apr 2023

the view

no coffee or drinking water in the room

5.0 / 10.0

Apr 2023

upgrade needed

the ocean view staff was friendly

rooms are old No coffee maker no IRon in the room no courtesy water ac not cold enough

10.0 / 10.0

Mar 2023

had a great time in my stay, staff helpful. great location

great location

N/A

9.0 / 10.0

Feb 2023

awesome

cleanliness

elevator

5.0 / 10.0

Jan 2023

I did enjoy my stay. But the pictures don’t match the real thing.

The view and the staff.

Check in took forever. Our room was not ready and did not get the room I reserved. They changed my room the next day but still not what I paid for. It was not all inclusive. it was certain drinks and certain food.

10.0 / 10.0

Jan 2023

Exceptional

My room was excellent and clean. The service was great.

Waiters looked exhausted and overtaken . They were not enough . There could have been more waiters

1.0 / 10.0

Jan 2023

very very disappointed

the Beach

the over all estate of the Hotel. IS NOT LIKE YOU SHOW ON YOUR WEB PAGE OR OTHER PLACES. Rooms are OLD and Nothing like coffee o Refrigueration on them, we need to ask for Ice and Paid for it.. NO ICE MACHINES ON ANY FLOORS. No Door Nock privacy signs… Bed the bed sheets have stains on it… the handicap room half the shower, chair broken. I stay in room 208 handicapped one the toilet seat was not the right size for the toilet, the rooms do not have irons to iron your clothes, and we have to pay for everything that you asked for in front Desk. They have 4 elevators and they didn’t work with the handicap person we have to wait for an hour to be able to go down in the elevator. The rooms only have regular sheets for the bed. We needed to ask for a comforter because the rooms did not have anything for the cold.

7.0 / 10.0

Oct 2022

Good

they take for ever yo answer the phone

10.0 / 10.0

Oct 2022

Formidable

La vista al mar

5.0 / 10.0

Sep 2022

the food had nohad no taste. liquor included but nothing to drink only beer as

on the beach front

it looked old and it

4.0 / 10.0

Jul 2022

Disappointing

The employees were very nice!!

The toilet was very dirty!! We couldn’t use the elevator because it was to crowded with people!

10.0 / 10.0

Jun 2022

great service

location and hospitality

N/A

7.0 / 10.0

Mar 2022

Good place to stay at a reasonable price.

Nice place to stay at, facilities are nice and operational. Receptionists could be a little bit more polite.

Receptionist at check in could be a little more welcoming, a little bit rude when answering questions.

6.0 / 10.0

Mar 2022

Pleasant

The view is amazing, and the pool is very nice. The food is also tasty.

The rooms are very outdated, and each bed only comes with 2 pillows, if you need more pillows than that you have to fight with a supervisor to get them, they were not willing to give us more until we spoke with 3 different departments/supervisors. Also the checkin/checkout line gets very long and you may have to wait a while.

1.0 / 10.0

Feb 2022

I would not recommend anyone to visit this hotel

Waiter Pablo was way out of this Hotel's league. The location was nice. Oxxo on the ground level.

8 days all inclusive stay $1300+ 1. Food is the same, from a day to another just adding more and more seasoning to the dishes from the prior day. At least that is how it seemed to me and I have to say I am as far from a picky eater as one can get. One day a meet stew for lunch, in the evening a filing for a stew taco. One evening we’ve came amused seeing flags of different countries in the dining room to discover that the food is again the same. When we asked the staff what are the flags for, we were told that the theme changes but the food doesn’t.. I am attaching a picture of an onion ring and sushi filled with sliced pepper and carrot for your easy reference. Snacks in the day bar were always the same. Hot dog, hamburger and cold fries. Let me not even get started about the quality. The staff at the beach was bad. Sometimes they come every 5 min, sometimes you are thirsty for an hour.. Would you like to enjoy a sunset on the beach in a beach hotel? Not in this one, the sunbeds are collected at 6pm. As for the bar, it is as cheap as it gets. One day we asked the bartender about the wine and he laughed at us saying yes it is the cheapest wine out there, I know it doesn’t taste good, he said. 2. Service was doing literally the least they could. I assume a bottle of water in a 4* hotel is not a crazy request. 2 days we got it when we requested it but from the third one on, we were told to go and buy our own. You want a drink/coffee in the morning? Your luck depends on place and timing. In the canteen it is all good. You want to exit? Not possible with a drink. Fine, I will get some in the bar. Bad luck, the bar opens at 11. No place to comfortably work. The wifi in your room doesn't even get you through a zoom call and the terrace where everyone pointed us to has good wifi but is all open meaning you get the noise from the lobby, music from the pool and you are not audible. No other options were given to us. All in all, it was not worth it!

5.0 / 10.0

Feb 2022

Location and view are what drew me there. Overpriced for current conditions

Front desk help outperformed expectations

I feel the Air Conditioning is purposely set to a low setting. The thermostats in many rooms I looked at only had one setting that worked.

10.0 / 10.0

Feb 2022

Everything exceeded expectations .

Everything was first class .

Nothing

FAQs

How much does this hotel cost compared to others in Acapulco?

The average price for a rental in Acapulco is $116 per night. This rental is $55 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Krystal Beach Acapulco. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Krystal Beach Acapulco. Enjoy the water!

Is Krystal Beach Acapulco pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Krystal Beach Acapulco?

We found 11 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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Krystal Beach Acapulco

Hotel in Acapulco

Reasons to book

About this hotel

Amenities

Map of Acapulco

Nearby attractions

Available Rooms

Krystal Beach Acapulco

Hotel in Acapulco

Reasons to book

About this hotel

Amenities

Map of Acapulco

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Acapulco?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Krystal Beach Acapulco pet friendly?

What amenities are available at Krystal Beach Acapulco?

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