bed was super comfy, room was spacious, electric blanket was lovely. Liked that toaster and microwave were provided

shower design not the best, water leaked all over the floor even when we turned the water on super slow and careful.

No breakfast!

The facility was totally misrepresented by Booking.com The rude manager suggested I direct my complaint to Booking.com

The website indicated breakfast was included but staff said was extra cost. Very misleading. Although the bed and room were comfortable the cleanliness was questionable.

Breakfast should have been included in price as advertised on booking.com

Motel is on main highway into Glen Innes from Tamworth but a little way from CBD and food outlets. Affordable and clean but you get what you pay for. We were looking for a relatively cheap and clean room and shower for a one-night stay.

When I booked online the reservation promised breakfast but there was no breakfast. Also no cutlery and plates in the room. I suppose that’s because people steal them.

pillows

clean room, electric blanket control had black tape on it which meant dodgy, terrible soap and shampoo, no conditioner, old towels, screen door lock broken, terrible milk supplied, the whole hotel needs desperate updating for the price they charge. Chinese owned which says it all.

chinese owners, no privacy from next door units, toiletries, towels, very old hotel needs updating, the front of the hotel at bbque and seating was very ugly and unappealing, horrible

Easy location and staff very helpful and nice

Nothing that I could think of at the moment

Comfortable bed. Fluffy towels. Light heater in bathroom and reverse cycle air conditioner kept room warm.

Hot water in shower was difficult to adjust to right temperature, but shower was good once set.

room adequate, staff friendly

bed a bit small

The bed was somewhat comfy.

The place came up as pet friendly so we book & paid however, after an 8hr drive we were met with a very irate manager who told us we couldn't stay. We showed him the booking details through booking.com as 'pet-friendly' but he still yelled at us in front of out kids and other patrons, Thankfully the previous hotel owner was there to diffuse the situation and they decided to charge us extra for cleaning. This is a fault of Booking.com rather than the hotel but the manager did not have to yell at us. On top of that the place is very dated, carpet was filthy and toilet seat fell off. We didn't feel comfortable using the shower. I love Glen Innes but I would not stay at this motel again. And note to others, it is NOT pet-friendly. And no WIFI although it was advertised.

The room was affordable and cozy. Very clean. Easy parking. Many thanks