Islamabad Serena Hotel
Hotel in Islamabad
5-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
High-end valuePrice for this property is higher than average in the area
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
About this hotel
Islamabad Serena Hotel welcomes guests with an outdoor swimming pool and relaxing spa treatments. Located in the capital city of Islamabad, the hotel is situated 12 km away from Chaklala Airport and provides free airport shuttle services.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Islamabad
Available Rooms
1 King • 376 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 387 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 581 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Queen • 645 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Queen • 1 Sofa • 2120 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
4.5 / 5.0
Outstanding breakfast and great rooms. Staff were superb. Well equipped gym.
Executive lounge facilities
4.0 / 5.0
Good breakfast, great welcome and lucky to get complimentary upgrade
very high occupancy and high group bookings causing a busy reception and diversion of main entrance
5.0 / 5.0
We had a pleasant two-night stay at the Serena hotel. The staff, including the check-in team, drivers & restaurant staff were exceptionally courteous. The comfortable accommodation made our stay enjoyable. We enjoyed the spa and salon everywhere we find staff very professional and prompt.
5.0 / 5.0
fantastic throughout
3.5 / 5.0
The location is good. We had an accident in Serena’s rental car and Serena’s staff (Guest relations manager?) was very helpful in arranging a doctor and getting the medicines etc for us.
Although most of the staff was courteous, some front desk ladies needed to work on their mannerisms and customer service skills. Their attitude is more like “Take it or leave it!”. Billing is another issue the staff needs to get some training.
Room service is quite bad, they sent us raw pizza one night, and a lot of times, they forgot the items that we ordered.
My wife took an elevator to the third floor for the salon, and as soon as she stepped out of the elevator, she was scolded by some tall person (not sure if he was with the hotel or the cricket team) and was asked to leave that floor immediately and was warned never to step on that floor again. He was very rude and harassed my wife. No one told us the third floor was “off-limits” because of the New Zealand cricket team. My wife felt humiliated and insulted and was distressed by this ill-treatment. She was quite shaken up. We stayed in a five-star hotel in Karachi last February when a major cricket tournament was happening in the city, and we stayed with some famous international cricket players, shared elevators with them, dined with them, and never been poorly treated like this.
All restaurants close at 11pm and you are stuck with a very limited room service menu. Either have a restaurant or some cafe open late/24 hours or please expand your late-night room service menu and improve the service.
The hotel doesn't have shuttle buses or large SUVS/ vans, only small sedan cars. If you have a lot of luggage, you have to book another car and pay for it.
5.0 / 5.0
Luxurious
5.0 / 5.0
very friendly staff, clean rooms, spacious venue with amenities close by. very good security so feels safe, little touches like having lift operators, live music in the hotel, free tea coffee throughout the day with executive access made it more special. Was served by Areej & Shumaila in the spa who went out of their way to make my experience a comfortable one. I left the hotel feeling very relaxed and pampered. I booked a room for my parents and the staff made an effort to slot them into a room only a few doors down from us which allowed them to feel comfortable.
I don’t really have a bad thing to say about my experience here at all. I was ill for a couple of days and was not able to stomach hotel food but we were not allowed to bring food from outside in, it was frustrating at first but we understood it was for security reasons.
3.5 / 5.0
Staff was polite and trained to match international standards.
Rooms were not the same. Central heating was dysfunctional in the room allocated to me. I was given another room which was much smaller, washroom was smaller and less cleaner. Same price.
4.5 / 5.0
The health club. Excellent machines.
Unfortunately leg abductor is in women’s gym and only available after 4. The pool was great
Complimentary drinks.
The Shasusuke at breakfast
4.0 / 5.0
Staff cooperationa
Rooms are getting old
5.0 / 5.0
everything
liked everything
4.0 / 5.0
beautiful grounds. phenomenal lobby and public areas. exceptional architecture. excellent service at all levels.
guest rooms are in need of renovation to keep up with the public areas. carpets old and a bit musty.
Food was average. geared to low spice, western tastes, not Pakistani tastes.
4.5 / 5.0
location
room service and inroom dining not so good
5.0 / 5.0
Overall Decor,
The lobby was comfy, nice look and feel and smell very nice.
Entrance was difficult due to over the top security measures.
4.5 / 5.0
A fabulous place in many ways. Very delighted for the rooms' upgrade! Thanks, Serena.
4.0 / 5.0
The food quality and taste is excellent, the overall atmosphere is excellent, i think the Hotel is crowded and needs more staff to reduce guests waiting time to be served generally.
long time taken to check in to the room and check out off , in average it took me more than 50 minutes to check in and out. the staff are extremely friendly and nice to deal with , but ratio of staff serving clients i guess is very low. .
FAQs
How much does this hotel cost compared to others in Islamabad?
The average price for a rental in Islamabad is $39 per night. This rental is $31 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Islamabad Serena Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Islamabad Serena Hotel. Enjoy the water!
Is Islamabad Serena Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Islamabad Serena Hotel?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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