Mandarin Oriental, Guangzhou
Hotel in Guangzhou
5-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceOne of the higher cost properties in the area
Includes essentialsPool, Pets allowed, Air conditioner and more
About this hotel
Offering an outdoor pool and a wellness centre, Mandarin Oriental, Guangzhou - Registration Counter and Free Shuttle Bus Available during Canton Fair Period is located in downtown Guangzhou.
Amenities
Pool
Air conditioner
Pets allowed
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Guangzhou
Available Rooms
Executive Suite King
1 King • 1162 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Mandarin Room King
1 King • 753 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Club Deluxe Room King
1 King • 645 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Premier Suite King
1 King • 1291 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Club Mandarin Room King
1 King • 753 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
100% verified reviews
2.0
I had booked for 7 Day 6 nights Because of MO reputation
Subject: Disappointing Experience with Staff Behavior
Dear Manager
I am writing to express my deep dissatisfaction with the behavior of your staff during our recent visit to MO on 24/12/2024-30/12/2024.
We were staying at your hotel, which is known for its high standard of service, but unfortunately, our experience was far from what we expected from a 5-star establishment.
During our time at the Ebony restaurant, my son became upset and cried for about 20 seconds. To our surprise and dismay, your staff asked me twice to return my son to our room, despite his brief distress and the fact that he was not causing any disturbance beyond that. This behavior not only seemed uncalled for, but it also made us feel unwelcome and uncomfortable in an environment we had hoped would be family-friendly.
As paying guests, we expect to be treated with respect and understanding, especially when we are dining or staying with children. The manner in which we were treated was extremely rude and completely unacceptable.
I would appreciate it if you could look into this matter and ensure that such incidents do not occur in the future. Our family values hospitality, and this experience has regrettably left us upset and disillusioned with your establishment.
We are hopeful that you will take appropriate action and respond to this concern promptly.
Sincerely,
Dr CH Lau
5.0
Warmly welcome , nice environment and service ..
Traffic jam in the busy business district .
5.0
מלון מושלם...כמו בסרטים
אין מה ...
3.0
Location
The bus for the canton fair was a joke….
5.0
Great helpful attentive staff, clean and comfortable
Restaurants closed at 2.30 so not much choice to eat anywhere within hotel apart from cake shop in lobby with limited options.
5.0
Absolutely everything. The staff were all amazing and very professional
0.5
Ничего.
Ужасный сервис.
4.5
Mandarin Oriental always meets their standard and MO in GZ is a gem. Excellent staff, wonderful location, lovely bedding and great Chinese restaurant. The housekeeping lady was amazing. She put all my makeup and my pile of work documents in order. She always left me a glass wipe for my glasses. A very warm and caring way as MO always offers.
The only thing that caused a bit of frustration was that the staff at the car park kept asking us to park our car to the bushes. There is no grids nor lines shown.
5.0
Cleanliness and service
N.A.
5.0
Never disappointed by the Mandarin Oriental: the place is stunning, personnel is very kind and welcoming, the king size beds are great and the amenities are very nice.
Highly recommend.
Nothing.
5.0
L entrata y la. Una per il fatto al entrata
He per due giorni di seguito faltaban parte de la carta del menu. Le ostriche
4.5
Prime location with the best mall in hotel
The staff was friendly and the room very nice big and the best service
Nothing
5.0
We loved the club - made everything better
Wish we could have stayed another week!!
5.0
thr service
1.5
The staff does not know English, at all. Most calls to the reception or to room service ended up "calling the manager because the employees simply do not speak English. Room service food is not good, neither is the breakfast. Coffee arrives in about 20 minutes from when you ask. The gym is ok but not equipped enough. The pool outside is nice. The room however was amazing. I would come back for the good price and great infrastructure but staffing is really horrible and it leaves a bad impression.
Staff & Food
5.0
location, facilities and the people
nothing
5.0
room facilities, service , food
small lobby
4.0
very satisfied
trafic jam
5.0
Good location, theres swimming hat for lending, sweet polite frontdesk and housekeeping. There was an incident during my stay, all their staff reacted swiftly and proposed a compensation plan. Definitely will revisit, exceptional hospitality.
Nothing special on the view, which is known before making reservation.
5.0
Top class and quality for the whole stay. We've stayed in top hotels around the world and this stay was right up there. Top quality facilities and faultless service.
The view isn't the best in Guangzhou.
4.6
staff always proud of their hotel culture
And keeping high quality of services
Perhaps hot water does not come immediately .
And there’s no ac control in the room?
5.0
Beautiful facilities, excellent food. and excellent service. If I come back to GuangZhou, I’ll definitely stay here again.
4.5
The gym, the staff service, the room, the restaurants, the location
Nothing! Everything was delightful
5.0
The staff was extreamly kind and elegant,
FAQs
How much does this hotel cost compared to others in Guangzhou?
The average price for a rental in Guangzhou is $39 per night. This rental is $98 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Mandarin Oriental, Guangzhou. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Mandarin Oriental, Guangzhou. Enjoy the water!
Is Mandarin Oriental, Guangzhou pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mandarin Oriental, Guangzhou?
We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and smoking allowed.
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