nice hot spring at the hotel, good breakfast, kind staff

The facilities are good and the staff as well

nothing

The onsen was nice, laundromat was cheap and easy to access while bathing. Location is very close to Saijo Station and it has free parking. Strong heater.

Small room, hard bed and pillows, tiny bathroom, no pleasing lights. Was told I'd have to pay extra, beyond my prepayment from days earlier, because I didn't have proof of at least three Covid vaccinations. There was NOTHING mentioned about this on the Booking site, nor did anyone from booking respond to my inquiry regarding the matter. The staff basically wound up blaming the situation on "limited English ability" because she just didn't want to deal with the situation. No attempt at catering to me as a valued customer was made, but instead they cared more about their "set in stone" policies and procedures and were genuinely going to try forcing me to pay about 2200 yen extra, despite my prepared, guaranteed price though booking. My girlfriend was able to produce vaccine status to keep us from having to pay, but it was lucky she had the info, as well as ridiculous that neither they nor Booking did anything to help us with the situation. I would've never been treated like this at Hilton or even Green Morris Hotel. I will never stay there again.

Good location close to Saijyo station and restaurants. Receptionist helped me to book and cancel taxi quickly.

It is better to have English sign for foreigners in restaurant. For example, トレイ返却 can be written with something like "Tray return"

Location

Beds and especially the pillows were very uncomfortable (too hard/stiff). Had to buy my own pillows because the hotel pillows were so hard.

Perfect location to stay for visiting the breweries. Super clean and new, friendly staff, great public bath, comfortable beds. Lots of places to eat nearby, close to station.

No complaints, an excellent place to stay.

Had a pleasant stay.

Location great and the breakfast was better than expected.

nice staff

breakfast not too many choose

When on 14F open room window always feel smoke from 12F smoking room.

Location!

Breakfast was a little thin!

Aside from the bathroom it was a very pleasant hotel. The breakfast was excellent. Great range of food and very tasty. The bed was also reasonably comfortable, and there was a decent amount of space in the room.

The roof in the shower in my room had an awkward segment jutting out, making it only 175 cm high. As someone over average height, I had to constantly stoop and hit my head painfully multiple times while showering. I've stayed in many hotels in Japan, and never experienced this problem with such an uncomfortably low shower roof before.

This is a great hotel that I've stayed at multiple times now. It is a basic business hotel and the rooms aren't too special, but what makes it great is the delicious breakfast, the bath, free parking on site (plenty of spaces) and wonderful friendly staff. I will continue to stay here anytime I'm in Saijo.

Have parking