travelski home premium - Résidence Les Chalets d'Edelweiss
Apartment in Mâcot-la-Plagne
Reasons to book
Free cancellationFull refund if you change your mind
Great for petsBring all your friends and family, even the furry ones
High-end valuePrice for this property is higher than average in the area
About this apartment rental
travelski home premium - Résidence Les Chalets d'Edelweiss offers pet-friendly accommodation in Plagne 1800. Roche Ski Lift is 1.7 km from the property. Private parking is available on site.
Amenities
Pool
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Dishwasher
TV
Ski in / Ski out
Family friendly
Map of Mâcot-la-Plagne
Available Rooms
2 Sofa • 2 Single • 1 Double • 548 ft²
Sleeps 8
+
You'll be directed to Booking.com for availability & pricing
1 Sofa • 2 Single • 1 Double • 430 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
2 Sofa • 2 Single • 409 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
2 Sofa • 1 Double • 322 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 Sofa • 2 Single • 1 Double • 430 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
5.0 / 10.0
location
We arrived late on our first night and although I appreciate it was our fault for not advising beforehand, the staff at the front desk reports they called us but I didn’t receive a call - possibly as we were travelling. it would have been extremely easy to have just emailed us to advise us how to get into our apartment. instead we didn’t get into it until the next morning and almost slept in our car overnight. extremely unsatisfactory situation especially with children so we paid to stay a night in a nearby hotel.
Poor shower: there was no attachment to hold up the shower so you had to hold the shower head whilst showering.
Rules on cleaning the property at the end were very strict and especially as we weren’t provided with cleaning materials. for a one week stay it’s excessive having to buy cleaning products to clean the apartment. then what was most disappointing was that the reception staff were not willing to inspect the room on our departure so we could be assured of a refund of our deposit.
4.0 / 10.0
The kitchen was well equipped but there was no oven
We booked 2 apartments for 1 week in February. We did not see the small print about notifying the property if arriving after 8. We arrived at 10.30pm late flights and long transfer etc (2 families, 4 adults and 5 children in -10oC) there was no contact number and clearly no attempt to contact us.
We ended up having to eventually checkin to another hotel at 1am as it was too cold to sleep in the car.
When we tried to talk to the female manager the next day about what had happened she was so rude and told us it was our own mistake (the fine print on my booking was very small font). Although I can acknowledge it was technically our mistake, they didn't make any proper attempt to contact us when 2 parties of a total of 9 people including 5 children, age 7 to 11, had not arrived.
The reception lady told us she had left our rooms open but we hadn't been told the room number so little use that was! If they had emailed or texted us the room number it would have avoided the whole situation.
I was so frustrated with the lack of 'hospitality' or customer service with this situation. It was an unfortunate, and avoidable, start to our holiday. The bottom line was they did not care that we almost slept in our car for the night, and sadly didn't care that we had 5 kids with us).
The reception manager eventually showed us an emergency contact number for the reception at the end of about 15 numbers including the vet, all listed in French.
Also, the pool was dirty.
Also the location is not the best, the ski school is right next door but the kids spend most of thier time in queues for the 2 lifts to get to where most of the skiing happens.
Mostly I was frustrated that the manager did not care about our experience she even told us we weren't the first to have been locked out for the night!
When I tried to find a way to discuss our experience with more senior management the 'complaints procedure' is not easy to find.
8.0 / 10.0
good location, underground parking, clean apartment
sauna & steam rooms not in use & no advance warning they would be closed. swimming pool temperature is a little cold.
8.3 / 10.0
The location is everything in this place. 5 metres from lift pass shop, 10 meters from ski hire shop, 15 meters to a green slope, ski school meeting point and ski lift. I had my wife and two young children so it was perfect to get everyone around.
The location and the parking was brilliant. It’s not luxurious, but it has everything you need. Warm, clean and powerful shower.
FAQs
How much does this apartment cost compared to others in Mâcot-la-Plagne?
The average price for a rental in Mâcot-la-Plagne is $131 per night. This rental is $12 above the average.
Is parking included with this apartment?
Yes, parking is listed as an amenity at travelski home premium - Résidence Les Chalets d'Edelweiss. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at travelski home premium - Résidence Les Chalets d'Edelweiss. Enjoy the water!
Is travelski home premium - Résidence Les Chalets d'Edelweiss pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at travelski home premium - Résidence Les Chalets d'Edelweiss?
We found 10 amenities for this rental. This includes pool, pets allowed, kitchen or kitchenette, internet / wifi, and parking.
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