Barceló Maya Palace - All Inclusive

Restaurant/places to eat, Food and drinks, Buffet breakfast

8.4 / 10.0

Outstanding(175 Ratings)

Resort in State of Quintana Roo

5-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

About this resort

Boasting instant beach access, numerous dining options and endless recreational activities, this family-friendly all-inclusive resort is situated in the Mayan Riviera and offers everything needed for a memorable stay.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

121.5 mi

Tirolesas Kan Kin Bacalar

138.6 mi

Mariposario Otoch Peepen

117.8 mi

Letras de Laguna Kaná

101.6 mi

Available Rooms

2 Double • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Sofa • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Barceló Maya Palace - All Inclusive

$$$$

8.4 / 10.0

Outstanding(175 Ratings)

Resort in State of Quintana Roo

5-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

About this resort

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

121.5 mi

Tirolesas Kan Kin Bacalar

138.6 mi

Mariposario Otoch Peepen

117.8 mi

Letras de Laguna Kaná

101.6 mi

Available Rooms

2 Double • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Sofa • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.4 / 10.0

Outstanding(175 Ratings)

100% verified reviews

4.0 / 10.0

Sep 2024

NO CUMPLIO CON LO QUE ESPERABA

La zona de playa y las piletas

el servicio de comida, los resto quedan alejados y no hay comida en los sectores de piletra, ni playa. los lugares quedan alejados. Los resto tampoco tienen mucha variedad y todos los dias lo mismo. Lo peor son las actividades y los shows que realmente son lamentables

7.0 / 10.0

Sep 2024

Un lugar para ir al mar no para disfrutar de la gastronomía o servicio

El mar increíble una caleta donde es posible nadar y disfrutar de los peces

El personal de bellboy nada amable con tus maletas a la llegada así como en mi check in muy mal el proceso , tardamos mucho y me dieron la habitación equivocada , posteriormente cuando llegamos a la zona y nos dimos cuenta que la habitación no era la que escogimos nos dieron una sin vista al mar y pagamos una premium level ( nunca nos hicieron check in en premium level ) la concierge que se encontraba en la zona no nos da el apoyo menciona debemos regresar a recepción que ella no le toman llamadas por teléfono y nos hace ir con los niños y las cosas que no quiso llevarnos bellboy ( mochilas y cosas de mía hijos ) de nuevo a recepción caminando , muy incómodo después de un viaje largo. Fuimos dos días , en el último día quisimos reservar en el restaurante japonés estaban en ocupación baja , no conoces el hotel y ves el restaurante a las 2:50 pm solicitamos reserva y mencionan debes ir a tu Hotel a realizar la reserva y a las 3 dejan de tomarlas , imposible comer en otro lugar que no sea el buffet .

8.0 / 10.0

Sep 2024

Insatisfecho con el servicio del personal

Las instalaciones en general

El pésimo servicio del personal en general, parece que te hacen un favor.

9.0 / 10.0

Aug 2024

Volveremos

Todo

El check-in muy muy lento y poca información respecto a actividades, ubicación de restaurantes, etc.

9.0 / 10.0

Aug 2023

Jillsy

The pools & ocean were amazing. The buffet was exceptional

The place is to big a lot of walking by the time I officially knew the hotel it was time to leave. No AC in the lobby. Some staff not friendly & housekeeping was slow that we didn't have room cleaned at times cause it was late when they wanted to come. Also to far from airport.

8.0 / 10.0

Jul 2023

Great place to go with family, tons of food, activities and choices, clean and good service overall.

Location was great, beautifully organized with tons of pools for kids and adults, sport activities for kids, entertainment through the day, very well organized. Food was always amazing, so many options and choices for every taste or special diets/restrictions. If you did not see anything on the daily options, you just had to ask. We did ask for se few things just a couple of times and everything was prepared within 10-15 min and delivered to your table.

They have great promotions all the time but the only thing that I think they have to do better is have the staff more prepared to deliver the information to the guests. I missed a 40% off on a massage from their SPA (Spa is amazing by the way) because the girl at the booking services failed to let us know upon the arrival that if you book a massage in the first 2 days you get that promotion. So when I went there morning of day three to book a massage for myself and my sister-in-law that came a day after us, I did not get the discount but she did (and that is how I found out there was a promotion). Over all thought amazing vacation. The kids had a blast

8.0 / 10.0

May 2023

the best was the staff , always friendly , no matter how many hours working , always with a lot of professionalism

the service

to book for the restaurants

2.0 / 10.0

Feb 2023

NO LOGER THE HOTEL THAT USED TO BE ....

Beach

I visited with my family 7 times the hotel in the last 15 years, and definitively its quality was drastically downgraded while the nigh fare was almost double. The buffet food is quite basic and the same every night, the free watersports are barely not available to be used claiming the staff that should be neither any waves or wind to be allowed (conditions impossible to occur in the sea ...), the excellent singers and dancers’ shows were replaced by cheap Karaoke events led by the day time entertainment team, the towels set are randomly replaced missing every time either for hands or baths and the TVs are so obsolete that has no HDMI to connect a Chromecast or computer. In addition, it is quite ridiculous to pay the new tax fee to supposedly support the environment care and the hotel host a dolphinarium with tanks size definitely not suitable to live 4 animals. Last but not least, the reception staff has no clue how to handle reservation issues and the concierge team are useless to help too. In summary, I neither will come back to the hotel nor would recommend it again to friends and workmates I used to do. Hope this recommendation will help avoid wasting an expensive amount of money which value isn’t worth.

3.0 / 10.0

Jan 2023

NO LONGER THE HOTEL THAT USED TO BE ...

Beach

I visited my family 7 times the hotel in the last 15 years, and definitively its quality was drastically downgraded. The buffet food is quite basic and the same every night, the free watersports are barely not available to be used claiming the staff that should be neither any waves or wind to be allowed (conditions impossible to occur in the sea ...), and the excellent singers and dancers shows were replaced by cheap Karaoke events led by the day time entertainment team. In addition, it is quite ridiculous to pay the new tax fee to supposedly support the environment care and the hotel host a dolphinarium with tanks size definitely not suitable to live 4 animals. In summary, I neither will come back to the hotel nor would recommend it again to friends and workmates I used to do. Hope this recommendation will help avoid wasting an expensive amount of money which value doesn’t worth.

10.0 / 10.0

Jan 2023

Fun all day long!

Outstanding corridor connecting all six hotels with multiple facilities and activities for all family members throughout the day.

9.0 / 10.0

Dec 2022

Very nice stay

Impressive complex well maintained.

Nice Beach, and excelente place to relax.

9.0 / 10.0

Dec 2022

Nice

Very nice hotel and all inclusive package.

The coffee and desserts aren't particularly good, but there's plenty of variety to make up for it. The place is huge and there are no good signs or explanations of what can be done,

9.0 / 10.0

Oct 2022

Superb

Service was great, food at buffet and restaurants were all delicious. Lots of chairs at the pool and ocean

That I had to go home

10.0 / 10.0

Oct 2022

Only one thing you need to remember that, it's needed a credit card to use room service.

Everything was fantastik, great resort!

5.0 / 10.0

Aug 2022

overall ok for views. good entertainment at the theaters.

you get to share all 4 resorts and nit just the one you pay

blackouts. lost power for 5 hours in the middle of the night same food over and over at the buffet. didn’t change on different days beach has to many rocks and couldn’t walk to enjoy water

7.0 / 10.0

Aug 2022

laundry service was really awful (And expensive): in the room there was not the laundry bag, I had to ask for it 4 times

huge rooms and pools; various and good buffet

Services, rooms conditioning system, restaurants

7.0 / 10.0

Aug 2022

Good

Ocean is suitable for swimming

Publick restrooms were always lack of paper towels, soap and obviously dirty. Room cleaning service is poor: we should ask for soap, shampoo, shower gel even when the dispensers obviously empty. We requested for body lotion which we never got. It was hard to reach front desk around 9 pm via phone, we ended up going there physically in order to request anything.

10.0 / 10.0

Aug 2022

Exceptional

The staff was amazing. They were friendly and helpful. The food was really very good and the presentation was beautiful, especially for buffets. The sit-down restaurants we tried were excellent as well. The room was spacious enough for a family of 4 (with 2 almost grown kids). The pools and beach were gorgeous.

9.0 / 10.0

Jul 2022

Superb

This was our first time at an all inclusive resort and it definitely didn't disappoint. The staff were amazing, the facilities were fantastic (awesome if you're travelling with kids) and the food was delicious (and plentiful!). I'd love to return again one day and stay longer.

The only thing that could be improved is the set up of the kids club. While the staff are fantastic and the activities were lots of fun, it wasn't available all day and you had to pre book for activities each morning which was a little clunky. There were also gaps of about 20 minutes between activities which meant you'd just relax and then have to collect the kids for a short break. It was still amazing to have access to a kids club, but I think it could have been done better.

3.0 / 10.0

Jul 2022

Great Facility , horrible service

The facility and location was awesome, beach was fabulous.

Staff are horrible, especially the front desk. Customer service is not their strength. We encounter many issues and talked to many staff from desk, housekeeping, maintenence, you name it they all acknowledge and act if action will happen. We came into a bathroom full of long black hair. Wife is brown/blonde. Took 2 days for action. Fridge didnt work, took until 6th day for them to replace it so I can enjoy first drink on 7th day when we were leaving. We asked daily. Last think, sad that all inclusive didn't have any aunthentic mexican food. Too Americanized. Sad. No menudo. Pozole, tamales. Tacos, real quesadillas, real tortillas. We came home last night and went straight to taco shop to get some Mexican food not available at this resort. This was our 7th trip to cancun, first at Barcelo. Again facility is amazing but sadly everything else lacked

7.0 / 10.0

Mar 2022

Nice Place - Food not so good

Beautiful View. The staff very friendly. Clean facility.

The food and the rooms are so far.

6.0 / 10.0

Mar 2022

Pleasant

Facilities

Customer service, food in a la carte restaurants, people reserving lounge chairs by placing towels on them.

10.0 / 10.0

Feb 2022

Exceptional

Everything

Nothing

9.0 / 10.0

Dec 2021

Superb

Very good food Snorkeling

Rooms are outdated and you can hear everything

10.0 / 10.0

Sep 2021

magnifica

excelente

atencion

8.0 / 10.0

Sep 2021

Very good

Oversized pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers, clean resort grounds, access to nearby resorts & their facilities, U Spa, daily housekeeping, closet space and social distance protocols.

Didn't like that we were limited to the number of dinner reservations allowed to make at a time. In addition, they messed up on our dinner booking dates & when accommodated after complaining they sat our family to 2 separate tables each on opposite side of restaurant. Alexia in room service was not accommodating and rude because we did not have a card on file. Rather than assist me in trying to find solution, her response was basically oh well attitude. No friendly or professional customer service. Food at buffet was the same daily. No snack bar available near poolside No night entertainment or live music

10.0 / 10.0

Sep 2021

Exceptional

Everything was great.

1.0 / 10.0

Aug 2021

Bad

The beach

Checking in is a disaster

9.0 / 10.0

Aug 2021

Sooo many pools!

The palace was great but if you don’t have kids coming with, you can’t miss the Riviera- adults only side! We upgraded…It is a Zen paradise with a free pass to every other resort. Beautiful sandy beech with infinity pools and delicious drinks!

Petty but important to me- if you want a fresh margarita - they won’t understand - closest I could get was a Margarita OTR without sweet and sour. Make sure you call the tequila, ask for extra lime and ask for it shaken. BTW, bring an insulated Yeti or similar because the small plastic cups aren’t big enough and the heat melts the ice/frozen drinks immediately- they will fill your cup with whatever you order 😉

FAQs

How much does this resort cost compared to others in State of Quintana Roo?

The average price for a rental in State of Quintana Roo is $161 per night. This rental is $129 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Barceló Maya Palace - All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Barceló Maya Palace - All Inclusive. Enjoy the water!

Is Barceló Maya Palace - All Inclusive pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Barceló Maya Palace - All Inclusive?

We found 15 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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$$$$

Barceló Maya Palace - All Inclusive

Resort in State of Quintana Roo

Reasons to book

About this resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Barceló Maya Palace - All Inclusive

Resort in State of Quintana Roo

Reasons to book

About this resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this resort cost compared to others in State of Quintana Roo?

Is parking included with this resort?

Is there a pool at this resort?

Is Barceló Maya Palace - All Inclusive pet friendly?

What amenities are available at Barceló Maya Palace - All Inclusive?

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