Holiday Inn Express Swindon City Centre, an IHG Hotel
Hotel in Swindon
3-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPets allowed, Air conditioner, Internet / Wifi and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
In Swindon town centre, Express by Holiday Inn Express Swindon City Centre offers a bar, restaurant and 6 modern meeting rooms. The bus and rail station are just a 5-minute walk away. Swindon designer outlet is 1.5 mile away.
Amenities
Air conditioner
Pets allowed
Internet / Wifi
Smoking allowed
Parking
Laundry
TV
Family friendly
Map of Swindon
Available Rooms
Standard Room
1 Double or 2 Single • 215 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Standard King Room - Disability Access
1 King • 215 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Standard King Room
1 King • 215 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Standard King Room with Sofa Bed
1 King • 215 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Standard Twin Room
2 Single • 215 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
2.0 / 10.0
Nothing
Awful lift that took ages. The stairwell if you couldn’t wait any longer for the lift was stinking and there was even sick on the stairs.
Air conditioning in the room was rubbish . Kept switching off and there are no windows to open. We rang 3 times about the aircon and we are told someone would be sent up. After us getting ready I went to reception to complain again and they said there were no maintenance on duty so I assume the person on the phone just fobbed us off. Had a room change the 2nd rooms air on was also awful. The floor was dirty in the bathroom there were no hand soap , body wash or shampoo in the bottles in the bathroom.
This was an awful stay and spoilt our night.
I would not recommend this hotel to anyone.
7.0 / 10.0
Proximity to railway station
Fast maintenance to fix issues in bathroom
The lift issue, only one lift which is extremely slow and small.
Toilet didn’t flush and hot tap in shower did not work, informed reception straight away and maintenance fixed both within half an hour, exceptional.
Housekeeping kept taking our spare room key from our room, disappointing and frustrating
7.0 / 10.0
Staff, cleanliness
Breakfast was chaotic
8.0 / 10.0
Beautiful clean modern rooms and best shower ever as well as comfy bed
No working tv
4.0 / 10.0
The rooms were reasonable in terms of the bed was comfortable, the room was clean. I'm not going to lie, but this has probably been one of my worst experiences in this chain of hotels. The Hotel next door suggested we request being placed else where due to my mums disabilities. Helping with luggage does not come anywhere close to the pain that my mother experienced going up all the stairs (emergency fire route to be precise). I wish I could offer a more positive review but alas this is not the case on this occasion.
lack of staffing to accommodate the number of people attending the breakfast. Breakfast service very disorganised; not necessarily the staffs fault, they were understaffed, it just meant that items would keep running out whether that being drink or food; food being only warm. Lack of resources incl. beverages; machines were always empty or needing refills. Being mis-informed. Air con not working in x2 out of the 3 rooms booked. Not accessible or very accommodating for those with disabilities or mobility issues due to the lifts not working. Advised that would only need to go up 26 steps.... all in all my mum with severe osteoarthritis in her knees and who is asthmatic, endured 52 steps before she could get to her room. Checked the reviews after being told that the lifts had been down only a short time, that they have actually been out of order for months; this should be clearly advertised on booking.com and not be found out after a booking has been made. When contacted the hotel direct, there was no offer of moving our booking to another of their hotels which was close by, they allowed a room change so my mum was on the 2nd floor rather than the 3rd. Smaller room but still the same value as the booking was made through booking.com. Some staff were very polite, others seemed quite rude; again, if the staffing resources were below the numbers, then they were probably stressed due to footfall. Disappointed is an understatement. I can guarantee I wont be staying at this particular hotel again. Shame considering we travel to this area several times a year.
7.0 / 10.0
The staff were very lovely and accommodating. My niece was sick in the morning and they allowed us to stay for a couple of hours extra past check out to make sure she was okay to travel. The rooms are standard Holiday Inn rooms, identical wherever you go.
Only 1 lift was working, so during peak times (breakfast & check out) it was literally impossible to get the lift. The lift also only holds 6 people comfortably, even less with luggage. Trudging up and down 3 flights of stairs (technically 4 as the 1st floor is a service floor) to get to our room wasn't fun. Plus, the stairwell hasn't been decorated or anything and was quite run down. If you struggle with stairs, would recommend requesting a room on the 1st floor whilst only 1 lift is working.
As a heads up, everyone goes for breakfast between 8:30 and 10am. If you want a mug, or cutlery, try to go down early. The staff tried their best to keep replenishing everything, but what can you expect when 200 people go for breakfast all at once?
2.0 / 10.0
Location was good for us
Air con broken, which was known about just not told to us
Had to ask twice for a fan
Lift out of order, 88 stairs with a bad knee was painful. I had an email day after checkout to inform me that lift was out of order
Breakfast was a shambles, had to keep waiting for things to be cooked and put out. Cups & cutlery had to be asked for.
1 member of staff was working on reception desk as well as in the dining room/kitchen
5.0 / 10.0
The hotel was clean. The breakfast was fine
The elevators weren’t working, we were not made aware of this until After we had arrived and checked in We were given the impression that they had recently stopped working and should be working again any time soon!! The cleaning staff later told us that the elevators had not been working since December! It was awful for my wife to get up to our room on the 5th floor especially as she is 7 months pregnant. This was meant to be a surprise special occasion for us but we couldn’t enjoy it. Once my wife had come downstairs she never went back up to the room so I was left to go up and down for her needs and to pack up and vacate the room. We couldn’t be moved to a lower floor as no availability. Disappointed.
1.0 / 10.0
Nothing
Smelly room leaking aircon lift not working reception couldn’t careless room was on sixth floor no parking when asked where I could couldn’t recommend anywhere fire alarm going of at 7am
7.0 / 10.0
The staff were very friendly and helpful. As the lifts were down, they helped us with our luggage. Gave us info re parking.
Great breakfast. Hot and cold foods. Plentiful.
Unfortunately there was something wrong with the thermostat and we were overly hot all night. We probably should have let staff know that night, and they may have been able to fix it for us.
Parking was full. We opted then for the paid carpark as we had a rental car. Was about $50 Australian.
7.0 / 10.0
The location was good.
Lifts were not working, not good for a relatively high level hotel. Room was comfortable and appeared clean, however a lump of long hair from a previous guest in the shower cubicle behind the door, obviously room cleaner not very observant.
5.0 / 10.0
Breakfast
Lift not working and we have to climb 6th floor with ug and lg
6.0 / 10.0
Clean and comfortable
The lifts were out of action for our stay and with a foot injury, going up and down 6 flight of stairs to the first floor was not pleasant at all.
1.0 / 10.0
Breakfast was good and early
I didn’t know the lift was broken it nearly killed me going to my room on the fifth floor
1.0 / 10.0
None
Centre of town centre , parking is else where .
No lift .
5 floors to climb with luggage’s , no assistance offered ,no empathy .
Staff was rude had the attitude (if you want to stay you can stay otherwise you can leave)
The staircase area was shady and unkempt , looked a very pathetic state .
Room too small and cramped for three people .
Mattress was very bad and soggy , woke up with a back ache .
Breakfast was bearable .
6.0 / 10.0
Accessibility
Lift was broken!
6.0 / 10.0
The location
No lift. Short staffed
5.0 / 10.0
It was close to the local town
The fact once we booked them to be sent an email to say lift out of order and then proceeded to put us on third floor it was a killer not fair and certainly not worth the money and parking was awful
7.0 / 10.0
Good location and breakfast really lovely.
Lift out of order.
Mark in bedding and rip on bottom sheet.
4.0 / 10.0
Good space and comfort!
This is the second time am back to this building in 2 weeks, yet the “Lift” - Elevator aren’t working. I don’t know why. It was a whole lot of hassle getting on the 4th floor. I’m disappointed! Imagine I had a disable person alongside with me. It would have been a disaster. Not happy at all.
10.0 / 10.0
The hotel location is right at the centre of the town... Which made it very easy to visit the shops
I like the fact that the breakfast has different options of menu.
1.0 / 10.0
Nothing
Left was not working, and I have given a room inthe4th floor!!!!
The air condensation was not working in the room!! I tried to change the room because it was quite hot without any windows or ventilation but they refused and asked me to speak to the manager!!
Don't waste your money on this hotel!!!
7.0 / 10.0
The staff and the breakfast
The lift situation is crazy!
Lack of cleanliness re bed sheets
1.0 / 10.0
Given a room on 5th floor. Broken lift. Key didn't work. Had to wait in the corridor for over 20 minutes (with very tired little children) for the room key to be corrected. No onsight parking available. I won't be staying again.
3.0 / 10.0
Staff friendly and comfortable beds & choice of soft or firm pillows😀
Lift has not working (and apparently has not been working for some time due to hotel “awaiting a part for the lift”) so we had to climb 62 stairs with heavy suitcases. Initially given wrong room but it was quickly changed to correct configuration.
Breakfast was a complete disaster as they constantly ran out of items and only replaced with a small amount. Staff were wonderful and worked very hard but too few of them as they had to clear tables, replace food, utensils, crockery etc as well as cover reception. Surely they knew the occupancy numbers so why not cater to that number!?!?
Not a welcoming entry into hotel either with rubbish and very basic signage.
Because the lift was not working, We had to use the fire escape stairs during our 3 night stay and these are dirty.
1.0 / 10.0
Booking was cancelled by hotel
Cancelled by hotel, blamed on booking.com
5.0 / 10.0
Easy for where we were going
Lifts out of order
8.0 / 10.0
Central location, staff and inclusive breakfast
Lifts being out of order
2.0 / 10.0
Lady in the morning was polite.
The staff were not polite at the time when we arrived, say that the lift does not work but we accepted. When came into the room the toilet flash were not working at all and was dirty. However, we arrived in the night so we did not say nothing. In the morning we saw that the lift is functioning and take the lift down however stuck there. While we were having coffee downstairs we reported about the toilet however. Nothing has been done. The bed was not comfortable either unfortunately. So we could relax as we planned and had to change the hotel.
6.0 / 10.0
Friendly staff, lovely young guy on checkout polite and gave us ice to take to our room and sorted someone to help us with our luggage. Good variety at breakfast and friendly happy staff
The lift was broken and we were on the 6th floor, absolutely spoilt our stay, was a nightmare to climb that amount of stairs especially with a small child. We're also informed by another guest that the lift issue has been ongoing for a good few weeks.
4.0 / 10.0
Kein Fachpersonal, Aufzug funktioniert nicht, wollten uns in den sechsten Stockwerk ein Zimmer geben. Im Bad waren zwei LED Lampen defekt. Der Eindruck war als Booking. com Kunde nur zweite Wahl zu sein. Schade für diese Hotelkette.
10.0 / 10.0
Temizdi, kahvaltı güzeldi, büyüktü, hersey süperdi
Pencere açılmıyordu
6.0 / 10.0
Hotel good value. Breakfast good. Clean and tidy. Bathroom too. Good bright and airy room.
Hotel surrounded by road works due to Council redevoloping area. Difficult for pedestrians to approach hotel and locate entrance. Lift wasn't working. Two flights of stairs with luggage late at night with an injured ankle wasnt fun. At Departure time I had to extend time due lift being out of use and walk to station difficult.
1.0 / 10.0
Clean room, Hotel very clean
Shower was broken, very poor pressure, not really a hot shower, Couldn't have a cup of coffee in the morning from the bar/restaurant as coffee machine was apparently broken.
7.0 / 10.0
Room was clean and tidy. Breakfast was great
Car park not available although off site parking was offered. The sofa bed was the most uncomfortable bed ever.....kids couldn't sleep on it so I ended up giving the double bed to them and trying to sleep on the sofa bed myself.
FAQs
How much does this hotel cost compared to others in Swindon?
The average price for a rental in Swindon is $95 per night. This rental is $0 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express Swindon City Centre, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Express Swindon City Centre, an IHG Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Holiday Inn Express Swindon City Centre, an IHG Hotel?
We found 8 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, smoking allowed, and parking.
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