Very nice view of the ocean from the room, location was perfect very close to the ferry and many restaurants nearby which makes it more convenient to stay in the north part of the island rather than south part. Also, in the north part is one of the most beautiful beach Playa Norte.

Restaurant is open only until 12:00 PM.

We loved our stay. Room very comfortable, very large and clean. Is is not 5 stars hotel. But is not what we were looking for or expected in a island. Walking distance to all night life ( clubs, life music, bars, restaurants) But hotel is super quiet. Right in front of ferry that made super convenient . We loved it and definitely recommend and will be back.

Everything was perfect!

This accommodation was a pleasant surprise for us, and I believe it deserves a higher score on Booking. Everything was great, the rooms were superb, and the location is excellent, right next to one of the best golf cart rental places (at least compared to the options we found), and the port. Everything is close by, the pool and the bay view is also great. The only thing I would mention that although we could leave our belongings in a separate room after check-out, we were supposed to pay for it after 3 pm. It wasn't a significant amount, but it still caught me by surprise, but at least we had the option and that is fine.

This hotel is located one block from the ferry terminal, it is a big deal for us with several suitcases. The staff are very courteous and helpful. It is a bonus that they provide bottle water in the room and you can refill the bottles from the water cooler on the first floor. Our room is on the third floor with oceanview, I would prefer higher level because of the street noises but it is not too bad. They also have free storage service if you arrive too early or want to stay around after checking out. There is some kind of construction going on in the next building but the noises are not too loud and it is not constant.

None

good location

staff offers no customer service, cleaning lady doesn’t clean room properly and the hotel charges you for dirt you left on your towel..

Fantastic location, walking distance to all amenities. Lovely rooms, nice and clean at a good price.

There was nothing to dislike about this hotel.

view!!!!!! windows. open concept! tv. beds

The view of the Ocean on balcony location beach towels daily

In walking distance to town center and beach, nice staff, parking available, balcony in room, Car ferry close by

Parking area is little and dirty, needs to be cleaned up and organized better to have space for more cars.

Great location near the ferry, right in the heart of the village at the north end of Isla Mujeres We walked to and from the ferry, about 1.5 blocks away. This hotel is in the perfect location for everything. Golf cart rental is a block away, shops, restaurants, tour places are all right there. Short walk to Playa El Norte, 2 blocks from Playa Centro. Good front desk staff, hotel is clean, has a nice little pool (which is not super warm), a nice gym, nice area to hang clothes, good AC, hot water, space around the sink to put toiletries, big shower/bathroom, a safe, a fridge. Nice place.

nothing. All was good.

Window to the noisy main street.

clean, well maintained, good room size

they were re-doing the pool deck flooring during our visit so that was a bit loud and meant we couldn’t use the pool

Location large room good shower outdoor space

Outdoor space small but ok.noisey neighbours.

Friendly staff, great location, and room was clean.

Too noisy,and no washcloths. The website said they had a pool which is one of the main reasons I booked the hotel. The pool wasn't open because they were working on the area. It would have been nice if the hotel let people know that.

2 minute walk from ferry. Affordable. Great staff-clean and comfortable. They have a very wonderful breakfast every day on the top floor!!!

The location is its biggest strength and its worse attribute! We walked everywhere, close to town-restaurants etc. As it is on the main road it is noisy from traffic. We shut our patio doors at night and slept fine but a room facing the ocean is loud.

the location was great

The bed was very uncomfortable being extremely hard. Also, we weren’t able to use the pool as the deck was being replaced. The shower head was positioned too low.

The property is in a great location and is good value for money. The staff are all very friendly and happy to help with any queries.

The rooms are a little basic and could do with a refurb.

This was in a great location. The service was good.

Great location, Luis was our check in assistant and super helpful and informative man. Cleaning staff did a great job. Clean great price AND THE VIEW!!! TOTALLY EXCEEDER OUR EXPECTATIONS!!!!!

Nothing. Top notch

Location, cleanlines, nice rooms

Noisefrom the nearby hostel, hard pillows

Had a great stay

The bed was really comfy so I had a great night’s sleep. It is one block from the ferry terminal.

It is situated on the main road so you hear a lot of traffic noise when sat on the balcony in the ocean view room.

Great location and clean. Decently spacious too, like the small balcony for hanging outside.

Not much warm water in the shower.