Imperial Hotel Express

8.2 / 10.0

Excellent(152 Ratings)

Hotel in Uganda

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Includes essentialsAir conditioner, Internet / Wifi, TV and more

About this hotel

Imperial Hotel Express is situated in Kisumu, within 1.7 km of Kisumu Museum and 41 km of Ndere Island National Park. This 3-star hotel offers a shared lounge, room service and free WiFi.

Amenities

Air conditioner

Internet / Wifi

Smoking allowed

Laundry

Wheelchair accessible

Family friendly

Map of Uganda

Nearby attractions

Available Rooms

1 Double • 269 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

2 Single • 269 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

$$$$

Imperial Hotel Express

$$$$

8.2 / 10.0

Excellent(152 Ratings)

Hotel in Uganda

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Includes essentialsAir conditioner, Internet / Wifi, TV and more

About this hotel

Imperial Hotel Express is situated in Kisumu, within 1.7 km of Kisumu Museum and 41 km of Ndere Island National Park. This 3-star hotel offers a shared lounge, room service and free WiFi.

Amenities

Air conditioner

Internet / Wifi

Smoking allowed

Laundry

Wheelchair accessible

Family friendly

Map of Uganda

Nearby attractions

Available Rooms

1 Double • 269 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

2 Single • 269 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.2 / 10.0

Excellent(152 Ratings)

100% verified reviews

9.0 / 10.0

Mar 2024

We will be coming back and be bringing a group of 11 more guests.

Clean, affordable, lovely staff, breakfast included and close to downtown activities.

Was worried about the night time noise, but it wasn’t too bad.

4.0 / 10.0

Feb 2024

Great location but kindly train your staff to be more professional

Location

It’s not the first time that every time I check out the receptionist gives me problems. Last year I had paid for breakfast but I am not a breakfast person so it was meant for my brother who had travelled overnight to meet me there in the morning. They said he couldn’t have it. In January this year, my driver helped take luggage to me room and we discussed my itinerary for the following days, there was none anyway to help with my luggage. On check out they tried to charge me for having someone extra in my room for the night. I missed breakfast, no phone call to check.

10.0 / 10.0

Jan 2024

Suosittelen!

Super ystävällinen ja avulias henkilökunta. Siisti huone ja hyvä päivällinen hotellin ravintolassa.

10.0 / 10.0

Dec 2023

Very nice, small hotel

Very clean Friendly staff Value for money Great location

7.0 / 10.0

Oct 2023

It was okay.

The staff were very friendly and helpful.

The bathroom- a glass cubicle would be very helpful in managing water on the floor after one showers.

10.0 / 10.0

Oct 2023

Wonderful stay!

Great food options, friendly staff and food tastes really great

Nothing

9.0 / 10.0

Sep 2023

Good value for money, better than many higher priced.

Fantastic location, right in the centre of town, near to everything and there's a good supermarket just opposite . Staff were really friendly and helpful. Good air con (Kisumu is hot!) and wifi. Really good value for money.

Breakfast wasn't the most interesting or much of a choice but was ok.

7.0 / 10.0

Aug 2023

Comfortable stay, nice and welcoming staff.

Air conditioning, hot water, breakfast

Noise from an all-night night club nearby Lack of guest information privacy at check-in; multiple guest were attended to simultaneously and at times personal information would be accessible by others. This is probably a cultural thing where there is less recognition of personal space than other parts of the world. I suggest that you serve one customer at a time or get a bigger front desk with multiple attendants to serve more than one person at a time.

8.0 / 10.0

Aug 2023

We feeled very comfortable at this hotel and the staff served us in a very friendly manner

The design of the building and the sryle of the interior. The breakfast was good, the restaurant has a limìted offer ror food but quality and value for money are okay

No complains

7.0 / 10.0

Jul 2023

Good

The Hotel is beautiful and great staff, but unfortunately there is a club near by that can be a-nuisance at night, this is outside their control, I had to cut my stay short because I could not sleep with the club music going all night. I however loved the way they handled my case, they are lovely people.

No complains, I had a short stay

8.0 / 10.0

Jun 2023

Very good

Perfect hotel for business travel. Comfortable beds, neat and tidy rooms, good breakfast and great location

Wifi speed

6.0 / 10.0

Jun 2023

Pleasant

No hot water in the morning to shower. Very disappointed! Also, don't stay in the rooms at the back of the hotel due to the noise from a bar / night club which plays loud music until the wee hours and this was on a Monday night.

8.0 / 10.0

Jun 2023

good

left early but we had breakfast packed. it was adequate. thank you

we were told that dinner could be available on site but we could not locate the cook chef.

8.0 / 10.0

May 2023

I would stay there again and will definitely recommend to friends.

On arrival the staff were very welcoming. Check in was very efficient and Elva answered all our questions. The room was clean and well appointed. The location of the hotel was excellent for the venue we need to attend.

10.0 / 10.0

May 2023

Exceptional

Great stay, facilities are prestine. The location is very convenient and the staff is excellent!

There was a club next door, so there was some sound coming late in the evening, but overall it did not bother me.

8.0 / 10.0

Nov 2022

Very good

The size of bathroom is too small. The breakfast choices are very limited

10.0 / 10.0

Jul 2022

Fantastic

Good location. Delicious breakfast. Friendly staff.

1.0 / 10.0

Jun 2022

Staying here messed up my vacation

location

Price gauging. They charged me an additional Kenya Shillings 21,000 (about $210) for the 7day stay even though l had paid for my room in full and got a guaranteed confirmation number from Booking.com. The hotel increased the rate because there was a big AFRICITIES conference in the city and so they wanted to make a killing like other hotels. My beef is that l had in fact PAID IN FULL before l arrived. Unethical! They should have honored my rate that l had paid

9.0 / 10.0

Apr 2022

Superb

Very friendly, professional and helpful staff!

Rooms a bit small

5.0 / 10.0

Jan 2022

Passable

It’s noise bc of the pub behind it. For the heat in kisumu sometimes the room is not Stocked with water or if so just one, for the amount it cost, water should be basic it and more than 1. The shower is not hot, I know it’s kisumu but why shower with cold water that should be a decision. I also didn’t have tissue paper at some point meaning someone is sleeping on the job. Location is good since it’s down town.

1.0 / 10.0

Jan 2022

terrible staff

clean rooms

the staff had no connection with booking.com. I ended up paying an extra night of stay because they told me they “didn’t hear from booking.com” about my change request.

10.0 / 10.0

Dec 2021

excellent service from all the team members

excellent service

night club nearby that plays music until 5AM in the morning

6.0 / 10.0

Dec 2021

Very pleasant stay.

Breakfast was adequate with a good range of choices. It is well located in teh CBD and one can access most Governement and commercial services from the hotel. It is less than 10 minutes drive from the airport.

The hotel has limited parking outside of office hours and during working hours one has to pay for the parking. The basic room amenities do not include basics like a kettle and beverages which should be a must as a minimum.

7.0 / 10.0

Aug 2021

The rooms are too small.

The location, the staff.

The location is excellent, but the room size is really small.

1.0 / 10.0

Jul 2021

Horrible

Nothing

My check in was horrible because I had booked for room for me and my spouse and they insisted that I’m lying and that I booked only room for 1 person. They kept me waiting in the lobby for over 45 mins after almost over 14 hours flight from the US. I will not go there or recommend anyone to go there. Very horrible customer service. Beware

8.0 / 10.0

Jan 2021

Very good

The rooms and shower are great

The breakfast was very basic

10.0 / 10.0

Jan 2021

Exceptional

Clean and Tidy. I also enjoyed their breakfast

FAQs

How much does this hotel cost compared to others in Uganda?

The average price for a rental in Uganda is $52 per night. This rental is $9 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Imperial Hotel Express. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Imperial Hotel Express pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Imperial Hotel Express?

We found 7 amenities for this rental. This includes air conditioner, internet / wifi, smoking allowed, laundry, and tv.

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Imperial Hotel Express

Hotel in Uganda

Reasons to book

About this hotel

Amenities

Map of Uganda

Nearby attractions

Available Rooms

Imperial Hotel Express

Hotel in Uganda

Reasons to book

About this hotel

Amenities

Map of Uganda

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Uganda?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Imperial Hotel Express pet friendly?

What amenities are available at Imperial Hotel Express?

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