Firefly Luxury Suites
Hotel in Zermatt
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valuePrice for this property is higher than average in the area
About this hotel
The 4-star Firefly Luxury Suites at the foot of the Matterhorn in Zermatt is only a 3-minute walk away from the Klein Matterhorn cable car and a short walk from the village centre.
Amenities
Pool
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Fireplace
Smoking allowed
Laundry
Balcony or Patio
Dishwasher
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Zermatt
Available Rooms
Junior Suite
1 King • 322 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Maxi Suite Panorama
1 King • 1 King • 1 King • 1399 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
Deluxe Suite
1 King • 1 Sofa • 645 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Chalet Suite
1 King • 1 King • 1 King • 1 King • 1657 ft²
Sleeps 8
+
You'll be directed to Booking.com for availability & pricing
Garden Suite
1 King • 1 King • 1 King • 1291 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
10.0 / 10.0
Das was sie sich versprochen haben in einem
Hotel zu haben( Wohlfühlen Komfort wie zuhause)
Haben sie zu 100% erfüllt
10.0 / 10.0
Let me it this way: When I go back to Zermatt, I will only look at staying at Firefly. If they are booked, I will change my vacation dates. They are that awesome!
I don't know where to begin on how great this place is. I selected the hotel based on pictures and location - like proximity to the lifts and the expansiveness of the rooms. But I was a little worried as I have certainly been fooled by websites; this place is even better than it appears. We had the the Garden Suite for our group of six. The suite was very large and sunny and opened out to a nice area to eat outside. The layout was well thought out and we didn't hear people snoring in the other rooms (yes, that is a real problem with our group).Everything was perfectly clean and the rooms seemed to be built with high quality materials. The design is modern rustic (I hope that's not a contradiction) - it fits in with the rest of Zermatt .
The staff was exceptional. The bartenders at Bar55 were absolute mixologists - we used the bar as a meeting place and a relaxing zone. The front desk seemed genuinely happy to help and were, indeed, very helpful. It felt like they were proud of the place and they beamed while showing us the room and amenities. Breakfast was brought in to the room on a cart and they set up a table with settings and the food/beverages, so we got to eat at the table in the room as a family, but it felt like a luxury restaurant. The staff also deserves five stars!
The gym was flat out shocking in it's size - bigger and better than most hotel chains. There are multiple saunas, as in one with aromas in the steam, another with sea salt and so on. The hot tub had reclining area where you could get fairly horizontal while relaxing. The entire property was immaculately kept.
I cannot recommend this property enough. I am 55 and have traveled a lot, and stayed at nice hotels all over the world. This is my favorite place.
I can't think of anything.
10.0 / 10.0
The staff were very helpful from the minute we booked until the very end when they arranged for our luggage to meet us later at the station so we could still enjoy some more sightseeing after we checked out. The room was fantastic as well as the breakfast they set up in our room every morning. I cannot speak highly enough of the staff and this wonderful place.
10.0 / 10.0
A hotel where you feel at home
Nothing
8.0 / 10.0
near to the ski lift
10.0 / 10.0
The attention to detail and customer service
absolutely nothing
10.0 / 10.0
Breakfast delivered to the room and the pool spa were just amazing. Firefly has thought of everything. The attention to detail was stellar.
10.0 / 10.0
Great location, excellent wellness center, terrific customer service!
10.0 / 10.0
Beautiful property- spacious suite stylishly decorated and with everything you could need provided, even a backpack for outings. The location is good , just a short walk to the Matterhorn express ski lift and 10 minutes to downtown shops and restaurants.
The facilities were amazing- a full gym, pool and several saunas and steam rooms for recovering from our days skiing.
The staff were so helpful, making reservations for dinner and servicing our suite so beautifully daily. It was such a pleasure to come back to a perfectly made up room each day.
I was told about this hotel by friends several years ago and finally got to come here after years of being unable to travel due to Covid (from Australia). It was worth the wait.
Nothing. It was just perfect.
10.0 / 10.0
Very spacious and grand, location was great: view of the Matterhorn. Laura and the staff were super friendly and helpful! Absolutely thankful to be able to visit Hotel Firefly and will most definitely recommend to family and friends :)
10.0 / 10.0
this is very excellent property which I stayed in Zermatt
nothing to complain
10.0 / 10.0
Wow, incredible service. Amazing attention to detail. Fantastic room and location. Very friendly and helpful staff. Absolutely recommend. I would stay here again in a heartbeat.
7.0 / 10.0
great location, lovely room. very nice front desk staff.
garden suite. lights on outside all night kept us awake (couldn’t close curtains bc it was warm and we needed the air from the window). bartender in the hotel bar treated us so badly we left quickly. she was soooo rude. have no idea what we could have done to make her so aggressive towards us.
10.0 / 10.0
Great location, extremely friendly staff, awesome room with view, very clean and comfortable. Staff went out of their way to make sure we had everything we needed- directions, dinner recommendations and reservations- They even sent my daughter's airpods back to us once she realized she had left them in our room making a thirteen year-old girl very happy!
10.0 / 10.0
We stayed in the skyloft suite and it was fabulous!! I would highly recommend to anyone going to Zermatt to consider this place. Very modern but homey. Pictures on website don't do this place justice.We went during the summer so rates are considerably lower. Expect to pay premium $$ during ski season.
No restaurant on site but they will bring breakfast up to you every morning.
10.0 / 10.0
This property is amazing and we would definitely like to come back. The apartment had an enormous shared space, great views, and even a comfortable bed in the balcony. They set up breakfast with a table cloth and plates then whisked it away when you are done. The family had fun in the bar downstairs one evening, with pool tables, pin ball machine etc, and the staff made great recommendations for enjoying the city.
It's obviously a high price point, but was worth the splurge.
10.0 / 10.0
every need was met and the spa was a wonderful addition!
nothing- everything was exceptional
10.0 / 10.0
Extremely well suited for families, very customer friendly approach.
n/a
10.0 / 10.0
great modern facilities delivered by happy and friendly staff.
no restaurant for evening dinner or snacks.
9.0 / 10.0
Bathtub in master suite
FAQs
How much does this hotel cost compared to others in Zermatt?
The average price for a rental in Zermatt is $252 per night. This rental is $0 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Firefly Luxury Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Firefly Luxury Suites. Enjoy the water!
Is Firefly Luxury Suites pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Firefly Luxury Suites?
We found 15 amenities for this rental. This includes pool, pets allowed, kitchen or kitchenette, internet / wifi, and fireplace.
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