Crystal Palace Boutique Hotel

4.5 / 5.0

Excellent(539 Ratings)

Hotel in Sofia

4-Star Hotel

Reasons to book

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

The Crystal Palace Boutique Hotel is situated in Sofia, 400 metres from St. Kliment Ohridski Metro Station and 10 km from Sofia Airport. It offers views to Mount Vitosha and features a health and wellness centre. Access to the gym is free of charge.

Amenities

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Family friendly

Map of Sofia

Nearby attractions

Borisova Gradina Park

1.1 mi

National Palace of Culture Park

1.1 mi

Available Rooms

Last Minute Offer

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Standard Double Room

1 King • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive Double or Twin Room

1 King or 2 Single • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Junior Suite

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Suite

1 King • 484 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

$$$$

Crystal Palace Boutique Hotel

$$$$

4.5 / 5.0

Excellent(539 Ratings)

Hotel in Sofia

4-Star Hotel

Reasons to book

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Family friendly

Map of Sofia

Nearby attractions

Borisova Gradina Park

1.1 mi

National Palace of Culture Park

1.1 mi

Available Rooms

Last Minute Offer

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Standard Double Room

1 King • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive Double or Twin Room

1 King or 2 Single • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Junior Suite

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Suite

1 King • 484 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.5 / 5.0

Excellent(539 Ratings)

100% verified reviews

3.5 / 5.0

Dec 2024

Need refurbishing

I've stayed there many times manly because of the great location, the lobby is very comfortable for meetings, and the rooms are spacious. Service is also usually very good.

have stayed in this hotel since it opened years ago, but unfortunately, it now requires refurbishing. Many of the rooms are run-down, with broken and heavily used furniture. In my bathroom, there was mold, and the cleaning was very poor. It's a shame because this is a lovely hotel in a great location. For example, I ordered a butter croissant at the lobby bar in the morning, but it arrived hard and not fresh. I didn’t eat it. When the waiter came to collect the payment, he clearly saw I hadn’t touched it, yet he didn’t ask about it. That’s the main issue with this hotel—neglect.

1.5 / 5.0

Feb 2024

Poorly cared hotel and poor human being and unprofessional personnel

The building was really nice on the outside and the position was useful

The room was very dusty and poorly cared The staff was not trained in their job and looking confused most of the time other than rude and not able to assist with no any request as I asked for a knife and they just send me to the hotel bar, that as been same rude and didn’t want to help me treating me as if I was not a customer to satisfy but just disturbing. I would not suggest this hotel for any working or holiday period I asked for a knife

4.0 / 5.0

Jul 2023

Central (but quiet) location and very good facilities.

The Crystal Palace is in a lovely location, in a relatively quiet part of the centre of Sofia and less than 10 mins walk to the Cathedral. It reminded me a bit of Holland Park/Notting Hill Gate areas of London, with parks and Embassy buildings. The restaurant was excellent, with the outside covered area particularly nice. Breakfast was also very good, and staff very pleasant and helpful.

4.5 / 5.0

Jul 2023

Another review from a happy regular :)

That was my third stay at this hotel, and I intend to be a regular guest for the further visits to Sofia, because I can’t imagine a better place for myself. Its location is exceptional, a five-ten minutes’ walk to all the main sights, it’s quiet but there are a lot of nice places around to eat or entertain. The rooms are spacious and clean, the beds are super comfy, there is a bath tub and the bathroom itself is roomy too. The personnel is friendly and helpful. This time I came for a concert in the Philharmonic Hall, and had only two hours to get changed after arrival. It turned out my dress needed pressing and the receptionist arranged it in no time, even though it was around 6 pm. The lady who did the ironing was very considerate and it was ready in ten minutes. They saved my evening:) I really feel at ease in this hotel every time.

4.0 / 5.0

May 2023

Business trip in Sofia

It was really ok, nice choices but the personnel was not very available

A bit expensive with SPA also not included

5.0 / 5.0

Apr 2023

Exceptional

Staff, organization, location, comfort

Nothing.

3.5 / 5.0

Mar 2023

Good

The central location, the proximity to metro, reasonable price, large bed

It's tired - you see unsticked wall papers, power sockets do not hold two-pin plugs, used water can hardly go away in a bathtub, etc. BTW, the cleaning lady saw water issue for sure, but didn't react. Also be ready to wait at least 5 minutes before you have warm water in s shower on a 5th floor I got only 2 towels - a big and a small one - usually the hotels provide more During 4 nights stay tea and sugar were never refilled in a room No complimentary water The gym is deep in a basement, no windows or fresh air, open from 9 till 21 - not sure how those travelling for business could use it The room is larger than average, but with 2 armchairs and extra table you have no extra space The only chair is old and 'sagging' - very uncomfortable to sit Overall - very average 3 stars hotel maximum

5.0 / 5.0

Mar 2023

Wonderful

Everything the hotel is first claas.

4.5 / 5.0

Mar 2023

Superb

breakfast could have been richer.

3.0 / 5.0

Feb 2023

Pleasant

The breakfast was good and the location was central.

The hotel was very old fashioned, the value for money was not really worth it.

0.5 / 5.0

Jan 2023

Terrible experience, poor customer service and hospitality!

Good location that’s about it.

It's avery fortunate to give not so enthusiastic feedback about the hospitality and poor service provided by the hotel, despite being rated as a four star hotel. Poor customer service, poor hospitality. Terrible experience. During my stay all of the amenities were closed, I wasn’t even able to have dinner upon arrival at the hotel restaurant, the next day the restaurant was completely closed, even room service was not available. For the price of the room and the location I expected a way more and at least better customer service. The front desk lady was completely unprofessional and didn’t even try to offer any alternatives to try to accommodate guests needs, since everything was closed and nothing was open/available for two days. I will not recommended your hotel to my friends and family. At the same time, I would suggest to provide adequate training to the staff as your business entirely depend on providing good service to the customers.

4.5 / 5.0

Jan 2023

Fantastic stay!

Stayed here on NYE with my daughter. Fabulous hotel, superb room with balcony and amazing staff. The gentleman who showed us to our parking space was especially helpful and friendly, nothing was too much trouble. I would definitely recommend a stay at this hotel!

Everything was perfect, nothing to dislike.

4.0 / 5.0

Sep 2022

Very good

Location is fantastic Staff are great

Air con in room not great Limited choice for vegan at breakfast

3.0 / 5.0

Sep 2022

Nice location but not much else

Located in the leafy area favoured by the former communist aristocracy, the hotel is fairly well located. There are many pleasant restaurants and cafés nearby and there is a nice garden just in front of the hotel.

The hotel is very tired - the wall paper is stained the curtains are missing stoppers and are falling down, the tiles in the bathroom are cracked. I had a double bed but a single duvet and no bed cover - bizarre! The breakfast is very, very basic, served in two plates one with cold cuts, a boiled egg, tomatoes and cucumbers and one with fruit. Ask either for a high floor room - 5th or 6th, or for a room facing the garden or you run the risk of looking into the windows of the people living in the (very closely) adjacent buildings.

5.0 / 5.0

Aug 2022

Exceptional

Staff were brilliant, so kind and caring Location is perfect

There is nothing I didn't like

5.0 / 5.0

Aug 2022

Exceptional

Localisation in the center of the city.

4.5 / 5.0

Jun 2022

Superb

bit expensive

4.0 / 5.0

Jun 2022

Very good

Location and being near center and lovely parks.

TV was a little dated and I couldn't get my Firestick to work.. this was my second stay and to be fair the TV was fine in first room.. only a small gripe.

2.5 / 5.0

May 2022

Passable

Great location, very kindly staff, very clean rooms

they never have time for a massage, very poor breakfast. My stay at this hotel was paid for by the organization I came through. And when I wanted to leave, they charged me for my stay again. After a reaction from the members of the organization, the money was returned to me.

2.0 / 5.0

Apr 2022

We probably slept in same sheets as previous guest!

We arrived late afternoon and were in hurry to shower, change and go out for dinner. So, we headed straight to bathroom to find out that there is only 1 towel (for a double room) and it was USED!!! Then also noticed that the bed was made for 1x person and the sheets are (most probably) also not changed. Called the reception and they sent the cleaning lady who told us that her colleague probably missed this room somehow. She offered us to get out of the room and wait for her to fix it. Not the way that a 4-star hotel (or any hotel) should handle this kind of situation. We asked for clean towels (as we did not have time to argue about hotel's service) and told her that she can do this when we get out for dinner. So, after 1 hour we went out and told the receptionist that they can make up the room while we are out. We came back after midnight to find the room in the exact same condition - nothing was touched.

3.0 / 5.0

Apr 2022

Comfortable, Great staff, average food, way too expensive for the provided services and amenities.

Great Staff! Average food, central location, Fitness center.

The price was too high, for the product provided. For example: the hotel should provide attention to the small things such as providing bottled water in the rooms - every day. We called for botted water and it took 4 hours to get a luke-warm bottle of water. The hotel management should be more conscious about providing the small things that make a stay more comfortable. The bathtub did not the drain the water well, thus each shower was a slipping hazard,... More attention needs to be made to the room operation. The in room refrigerator did not keep items cool or cold. The items for sale in the fridge were near or passed expiration dates., Again, for the price of the rooms at this hotel, the customer should expect at least basic amenities included in the price. Often the room was stuffy, primarily because the bathroom ventilation was not working, nor was the Heating or AC working well. No access to business center for computer work or printing, Network (WIFI) was not reliable.

FAQs

How much does this hotel cost compared to others in Sofia?

The average price for a rental in Sofia is $43 per night. This rental is $1 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Crystal Palace Boutique Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Crystal Palace Boutique Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Crystal Palace Boutique Hotel?

We found 9 amenities for this rental. This includes air conditioner, internet / wifi, parking, laundry, and balcony or patio.

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Crystal Palace Boutique Hotel

Hotel in Sofia

Reasons to book

About this hotel

Amenities

Map of Sofia

Nearby attractions

Available Rooms

Last Minute Offer

Standard Double Room

Executive Double or Twin Room

Junior Suite

Deluxe Suite

Crystal Palace Boutique Hotel

Hotel in Sofia

Reasons to book

About this hotel

Amenities

Map of Sofia

Nearby attractions

Available Rooms

Last Minute Offer

Standard Double Room

Executive Double or Twin Room

Junior Suite

Deluxe Suite

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Sofia?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Crystal Palace Boutique Hotel pet friendly?

What amenities are available at Crystal Palace Boutique Hotel?

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