The Ritz-Carlton, Kuala Lumpur
4.3
Excellent(1,799 Reviews)Hotel in Kuala Lumpur City
5-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel
The Ritz-Carlton offers luxurious, elegant rooms and residences in Kuala Lumpur’s Golden Triangle District, a 5-minute walk from Pavilion Mall.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Dishwasher
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Kuala Lumpur City
Available Rooms
Deluxe King Room
1 King • 430 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Executive Deluxe King Room
1 King • 484 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Two-Bedroom Suite
2 Single • 1 King • 1883 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Three-Bedroom Suite
1 Single • 2 Single • 1 King • 2260 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
Club Suite
1 King • 1 Sofa • 731 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.3
Excellent(1,799 Reviews)100% verified reviews
4.3
Everything
Nothing
4.3
とてもお得感があり、サービスも一流でした
夜のプチケーキの心温まるサービスもとても嬉しかったです。
とても快適に過ごせました
また泊まりたいです
ありがとうございました
ないです
4.3
すべて
ない。
4.3
The location was perfect just behind pavilion mall
The reception lady was rude and not helpful at all
The room service not working after 10 pm
No restaurant or bars after 10 pm
Pool closed at 7 pm
Cleaning staff tried to so many times to enter our room while we are staying at noon and night !!! And because he wants to give us some cake!!!
4.3
最寄りのパビリオンモールに近い。
またすぐそばに他のホテルもあり、食事などにも便利。
入室するとウェルカムおやつが置いてあり、チョコレートや小さなケーキ。 夜再度戻ると もう一度ベッドメイキングされており、小さなケーキはチョコレートケーキになって置いてあった。
朝食バイキングは美味しかった。 フルーツジュースも氷無しで、と絞ってもらい美味しかった。
体調が良くなかったので、お粥やフルーツ、ペイストリーのみ食した。
バスタブがあまりお掃除されているように感じなかった。 バスソルトも置いてあったが カチカチに固まっていて使えなかった。 何よりバスのお湯の出が悪く、半分溜めるのに30分かかった。とても残念だった。
4.3
Location and the ambience
Slightly worn out
4.3
Hello it is not our first time being in Kuala Lumpur and we have stayed in multiple different hotels here.
I really like Ritz Carlton Kuala Lumpur as a whole, the rooms are great, staffs are great as well (particularly the sleek Indian gentlemen that is stationed near the bridge to Starhill who greets everyone good night and sweet dreams).
I went for my traditional Malay massage at Spa Village which was really extraordinary, to a point that I slept. Kudos to the Indonesian female masseur (sorry I forgot her name) but she was really really skilled!
Rest assured that the following that I am commenting is partly due to the urban planning of Bukit Bintang and nothing particular to the staffs of Ritz Carlton.
But yes there are certain facilities which I did not use because of the surrounding environment, particularly the pool and gym which seems to be really enclosed (I think for future expansion reference, swimming pool should be located at the top of the building).
The front entrance road of the hotel seems to be jammed most of the time which is really a hassle for us to keep waiting for our grab for about 10-20 minutes. (but then again the hotel is located within a busy traffic).
4.3
Friendly staff
Rooms need repair, dishwasher was leaking, carpets are awfully worn.
4.3
The staff were excellent, warm and friendly.
Very grand entrance, very elegant.
Loved the marble bathrooms!
Underwhelming pool which was full of screaming children. The beds were very hard and the floor our room was on felt very tired. Wall paper was lifting off the walls, some water stains on the walls and the floor felt a little uneven. Despite this, the stay was still good :)
4.3
Stayed at 2 room suite. But actually it has more room....separate office and store / maid room. Why do I say maid room, because it has a separate toilet by itself. A spacious sitting room....a spacious kitchen ,and spacious luxurious bathroom
The second room does not have attached bathroom for my kids.
4.3
Amazing service. Best service I've had! Everyone was so friendly and helpful!
4.3
Location
The service is too slow ! The breakfast lounge is disaster!!! Food has poor taste , plates and table were dirty there is no food variation !!
4.3
Room was spacious, so was the bathroom. Room cleaning was very professional and the room-cleaning staffs were courteous and helpful.
The concierge service was swift and very efficient.
Location was exceptional, central to shopping, restaurants etc.
The Li Yen restaurant on site was marvellous.
The hotel setting/lay out is weird and not very practical. Lobby in on the ground floor. You have to take an escalator to first floor, cross the entire building to find the lifts to your room.
Front office staff could be more welcoming and smiling.
4.3
PAVILIONに近くて便利。
マリオットの2階を通って帰れる。
家族4人で2ベッドルームにLDK付きで破格!
眺めが少々残念でした。
洗濯乾燥機があれば最高でした。
4.3
big only
not a kids friendlly. went to swimming pool there are 2 pool. i went to adult pool becuase of deapt. concern about my littlt one. here the kids one is deeper and my helper also short cant heat the groud so we went adult pool. they told us we are not allow to be there. so rude and not equal to customer. we paid around 9000 for 5days howrver the quality of customer service low. next time wont visit there.
4.3
話題の新しいショッピングセンターにとても近い
なし
4.3
スタッフの笑顔、ロケーション、ウェルカムチョコレート
カトラリー、食器
4.3
Decor was beautiful .
It was very cold due to air conditioning too high! All the reception areas and lounges were empty with no atmosphere. It was ghost like, staff helpful but maybe guests were shopping or in their rooms!!!! Disappointed with atmosphere.
4.3
Location
Dated room facilities. The twin beds are too soft. It sinks in the middle . Even the sofa is needs upgrading. The throw pillows are too soft, need to replaced. The room doorknob comes out. The sink in the kitchen toilet is unstable.
We really DO NOT expect these faults from Ritz Carlton- a brand name to be reckoned with. The problem is maintenance.
4.3
Nice room
Nothing
4.3
The location
Nothing
4.3
- As my wife and I stayed at the hotel during our honeymoon, the staff prepared a very nice setting in the room which made it look more cozy and romantic.
- The staff was friendly and very efficient.
- The location of the hotel is only 1 minute away from shopping malls.
- The hotel as a whole is clean.
- The breakfast was a buffet, and it had a wide variety of choices. Also, food was fresh and delicious.
- The dinner at The Shook, was also satisfying and rich in possible choices.
4.3
From the start till the end, everything was superb. The service of the staff and the cleanliness of the room is maintained.
No negativity for me.
4.3
The commitment of the staff was the highlight of the stay.
Not enough lifts, pool area out of order, no smoking rooms.
4.3
Location is near to Bukit Bintang
Very clean and quiet
Free brownies everyday (it was soooo yummy)
Hotel staff very helpful and always greet you with smile
Poor english speaking staff
Unavailability of halal certified restaurant / cafe at the hotel
No pool for kids
4.3
Wonderful & extraordinary experience.
Staff was perfect.
Food was average, expected more from this place.
4.3
- 2 bedroom apartment was huge!
- Very clean
- Wifi worked well
- Excellent location: Almost connected to Pavillion with all the delicious restaurants. aircon'ed bridge&shops all the way, except for 1 street to cross (which sadely reminds you each time of Malaysia's petrol stance: 5+ minutes of green light for cars, barely moving due to constant traffic jam, vs just 15 seconds for pedestrians to cross the 4 lanes road)
- Aircon in first apartment worked really well (we could set it to 21 deg and be comfortable). Not so well in 2nd one: even at the minimum 18 deg temp setting we were sometimes a bit sweaty. Aircon quiet enough in both cases.
- Firm&comfy beds
- The swimming pools were too cold and not very attractive. Kids swimming pool unbearably cold, and adults one only passable. Ritz managers: Go check the Sama Sama KLIA hotel pool to see how it ought to be.
The noise!
- First the noise from outside construction: A new skyscrapper is getting built just next to the hotel, the construction is currently around floor 20's level. Noise all day long, worst when it wakes you up at 7 or 8am.
We couldn't get a room facing another direction. I'm not sure if the hotel staff couldn't or wouldn't...
- Noise from the street, horning cars, bad during the day but quiet at night.
- The windows didn't help at all with sound insulation. Very old, very leaky (for sound). One of them was "enhanced" with scoth tape (pic attached).
- After a few days, a new upstairs neighbour started banging doors every few minutes for hours. We got another room easily (with same construction noise).
4.3
Size of room
Location
Old facilities
Below expectations considering the ritz
Did not meet our expectations
4.3
Nice location
Clean facilities with a bit of old charm
Check in staff a bit young and inexperienced
4.3
location
not clean, bed not comfortable
FAQs
How much does this hotel cost compared to others in Kuala Lumpur City?
The average price for a rental in Kuala Lumpur City is $39 per night. This rental is $8 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at The Ritz-Carlton, Kuala Lumpur. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at The Ritz-Carlton, Kuala Lumpur. Enjoy the water!
Is The Ritz-Carlton, Kuala Lumpur pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Ritz-Carlton, Kuala Lumpur?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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