They don’t provide room service everyday. I updated my room for hot tub and that wasn’t working.They charge $1.50 for refill of shampoo. We stayed there for 5 days and they didn’t refill even coffee.This is not hotel it’s a private property that’s an excuse for not providing any service.Even my hair dryer,ice maker,coffee maker,TV were not working.

Valet service was great. Front desk was friendly, but powerless to assist in getting a room change or housekeeping.

Listing showed private pool and hot tub; they were not present. Cleaning fee on top of resort fee, not cool. Could not change rooms due to loud party, as it was through Orgoto, I will not make that mistake again. Room was really not cared for- rips on pillow shams, stained tub, peeling wallpaper, really worn appearance.

They are charging me a mandatory cleaning fee

Beautiful room and view. Spacious. Multiple fridges. Bathtub was amazing.

Neither tv in the room worked

location and me being able to comfortable

the fact that my nightstands were dirty and there was still pieces of debris on the floor and that the tub stopper wasn’t working or the jacuzzi jets to the tub and I didn’t know that through booking with booking.com that it was going through an air bnb type deal and that it was an additional charge for cleaning or whatever the charge was things need to be more clear when booking

The kitchen with the dishwasher And sync.

The food pools casino the location was great

The balconies were locked

the property was well kept and clean.

I booked this through booking which advertised a balcony which was locked upon arrival. the front desk said I could sign a waiver and when I called to do so then I was told only the owner could unlock it. This seems to be more of a time share or air bnb which was not explained through the booking add. We were provided only 3 towels and extra would be a charge. I was then charged a 90$ cleaning fee on top of a resort fee and a “destination fee” which makes more sense as the front desk was the one who had to explain they were not considered part of the rooms that were regularly house kept and things like that. This should be way more clear when looking at the add instead of false advertising. I tried to get in contact with someone through booking about the balcony and also our jets in the bath tub did not work. During this call they would not let me speak to a manager and denied a late checkout by an hour and offered only if I paid an additional 78$. I will not stay at this hotel again and this experience with booking was extremely unpleasant.