TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort
3.5
Average(1,659 Reviews)Hotel in Torquay
3-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Internet / Wifi and more
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About this hotel
Located less than 5 minutes’ walk from Torquay’s seafront, the TLH Derwent Hotel offers family-friendly accommodation with a luxury spa, leisure complex and gym. Indoor and outdoor swimming pools, free Wi-Fi.
Amenities
Pool
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Torquay
Available Rooms
1 Single • 75 ft²
Sleeps 1
You'll be directed to Booking.com for availability & pricing
2 Single • 139 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Double • 172 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Double • 107 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
1 Double • 290 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
3.5
Average(1,659 Reviews)100% verified reviews
3.5
It’s close to sp nice restaurants by the beach
Looking old and worn. Staff went very friendly. Had to pay £10 a day for parking, beds were so uncomfortable however they did give us mattress toppers to help, was still very uncomfortable though. The smaller (kids) pool wasn’t very clean.
3.5
It was a lovely location and the Hotel was spotlessly clean and the staff were all friendly and helpful .
The food was excellent and the entertainment was good
The room we stayed in was small and dated but it was comfortable . Parking charges - as we booked with Booking.com and not directly with the Hotel we were paying £10.60 a day in parking
3.5
Staff hard working cheery very very helpful
Clean room but small
Car parking now controlled ✔️
Aztec bar terrace staff food and drink excellent
Food in the main dinning room tasteless poor quality and over priced for the £24.50 supplement very disappointing
3.5
The staff were very pleasant
Leaving
The Dated Décor
The Labyrinth style of the hotel - difficult to find you way around
The other residents
3.5
Facilities was brilliant for family short break trips, staff and house keeper was very good and friendly, however the hotel was situated in the main road so expected quite a noise all the time, Derwent hotel is nice and clean but room is quite old, update the room would be long term benefit
We just couldn’t sleep as noise at night
3.5
Helpful staff when booking. Paid parking and for breakfast but after a few hours we had to leave due to a family emergency handed our room card back to the gentleman on reception and asked about our refund for the breakfast we wouldn’t be there for and parking was told manager would be in contact as they have our details still no contact even after sending email and calling requesting a call back.
Bedroom very small, when sitting on toilet knees touching the door, curtains hanging off, having to walk through the dining room while people are eating to get to our room number 70. If we hadn’t had to leave urgently I would have requested a move as couldn’t have stayed in that room for 4 nights especially as it was to celebrate our wedding anniversary. Also very disappointed that the manager has not made contact as promised.
3.5
very friendly staff from the cleaners to the management nice facilities can't say much more but had a brilliant holiday with our grandson
leaving we didn't want to go home
3.5
It was close to the sea front two pools
Need some repairs. And fresh kick of paint !
3.5
The room was small and the bed uncomfortable,we also found out that we were over charged for our stay,car parking cost £20 for the two nights. Will not be going back and will not use booking.com again
3.5
Facilities for children were great indoor pools soft-play alot of them to do even if the weather was bad
Breakfast was basic - not enough options and extremely oily
Rooms were dated
Stairs were very narrow
3.5
Close ish to the beach and shops and restaurants.
Bed was the most uncomfortable bed we have e we slept in woke up in pain every morning from the springs digging in. Mattress must have been over 10 years old! Room was dirty. Towels and bedding stained on arrival. There was dust visible on the sides and when you wiped your finger across it it was on your fingers. The fan was disgusting!! The dirt and dead skin cells in there from other people was vile. We had to take the cover off and wipe it over 3 times! Else it was not useable! The radiator was rusting and had paint peeling off. There were stains on the floor. The chairs leather was flaking off. There was people smoking weed which was wafting into our room at night whilst our 4 year old slept. Who would have been inhaling it! The door was left open and not pulled shut when our room was cleaned one day by the cleaners leaving it open to anyone to take our stuff whilst we were out for the day. There was a bag of dirty cloths left in our room when we came back by the cleaners. There were poo specks in the toilet when we first checked into our room showing it wasn’t cleaned properly. When you are trying to sleep the other guests are so loud and walls so thin. The doors are slamming, people banging about, shouting; laughing, and walking past drunk. My daughter was woken up from her sleep multiple times: also delivery lorries outside the window sometimes as early as 6am which wakes you up. We brought some of this up with a staff member and he said wasn’t interested basically. So will be writing an email of complaint.
3.5
Plenty of things to do the spa is really good and use of the pool
Well laid out and everything under one roof
3.5
pools
bed
3.5
The leisure part but quite a long walk from hotel
The room and the food was overcooked at breakfast
3.5
Location
Shower was poor, paying for parking on hotel grounds
3.5
brilliant room in a good location in middle between the town centre and 5 minutes walk from the train station. staff were very friendly and helpful. the swimming pool and the hot tub was amazing! would definitely stay again 100%
3.5
Food basic but good and plenty of it. Hotel was handy for amenities ( buses etc)
N/A
3.5
Great location staff very pleasant great amenities
Breakfast staff were quite rushed and unhelpful
3.5
Good
3.5
location and the main indoor pool
we’re good
everything was very very dated. lifts took forever to work and were tiny. breakfast was terrible and no hot water for 2 out of 3 days for showers. had a twin room and the two beds made it look like a double smallest room I’ve stayed in
3.5
The Aztec swimming facilities are excellent. The ability to move easily from one venue in the group to another was good.
The menu at the main restaurant at the Derwent was unexciting.
3.5
The breakfast cost just under 20 pounds for the two of us and the quality was terrible would of rather spent 5 pounds at McDonald’s from service to the dishwater coffee to the meat and the cooking premier inn which is sea front is cheaper and so much better it’s hard to explain I guess as far apart as chalk and cheese
Everything rooms were not clean out dated thin walls so up all night because of noise way to hot shower dosnt drain so after my partner had a shower I couldn’t
Even the cups on the tea tray were dirty and no spoons not that I would of had tea any way in the cups provided
When we complained at the hotel we got nothing no explanation no way to make it better
3.5
close to everything lots to do evening entertainment good
3.5
So much to do, even on a rainy day. The children loved the organised events and entertainment.
We didn’t feel that the evening meals were good value for money as the choices of mains and starters were quite limited and there wasn’t an option to pay for two courses only.
3.5
Pool and associated facilities
Starting to look tired in places across the THL complex. Tables in restaurant appeared sticky ( member of the restaurant management team explained it was due to the cleaning fluids used. Charge for gym as resident (albeit they say small £3 day) was petty.
3.5
the room service
the stairs into the property. no one stated there was another way in or out.
3.5
Breakfast was OK not alot of selection for children. No croissants chocolate spread branded cereals
Room was dated
Hot and cold taps the wrong way
Beds uncomfortable
Paintwork poor
Radiator rusty
Hotel noisy
3.5
very clean no
No noise outside not far from the town but far enough to not get all the noise, the swimming pool
was amazing the staff were so friendly and helpful
the choice of food wasn’t very good for children
3.5
Bed uncomfortable you could feel springs & did not get a good nights sleep. Room very small & clostrophobic small window didnt open much if there was a fire you wouldnt get out!! Shower trickled & Shower cubicle in need of deep clean. Paintwork throughout hotel needs redoing. Couldnt always find a waitress to order food that had to be ordered by waitress & food was not good quality. Our friends curtain backing was falling apart and informed front desk & someone came & ripped half of it off and said cant fix it now & left it. Someone else we spoke to knew about bedding springs so why has nothing been done about it!!! Will not be returning again.
FAQs
How much does this hotel cost compared to others in Torquay?
The average price for a rental in Torquay is $105 per night. This rental is $4 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort. Enjoy the water!
Is TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort?
We found 12 amenities for this rental. This includes pool, internet / wifi, smoking allowed, parking, and laundry.
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