Sultan Palace Beach Retreat Mombasa
Apartment in Kenya
Reasons to book
Top-tier experienceOne of the higher cost properties in the area
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Set in Mombasa, within 200 metres of Ngoloko Kikambala Beach and 11 km of Jumba la Mtwana, Sultan Palace Beach Retreat Mombasa offers accommodation with a private beach area and free WiFi as well as free private parking for guests who drive.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Beachfront or waterfront
Garden
Family friendly
Map of Kenya
Available Rooms
Apartment with Garden View
1 Queen • 10010 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Two-Bedroom Apartment
2 Single • 1 Queen • 1302 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Three-Bedroom Apartment
2 Single • 1 Queen • 1 Queen • 1700 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
Apartment with Sea View
1 Queen • 1 Queen • 1399 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Three-Bedroom Villa
2 Single • 1 Queen • 1 Queen • 2475 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
100% verified reviews2.5
The facility is in a good location with a good tarmac road from main mtwapa road and next to the beach. The houses are looking great.
The unit we were staying in was very good and relaxing and the workers and the owners were very nice.
The green environment and great plants and flowers gives the place a very natural aura that is rare and unique.
Its a very good place with great property IF only it could be well managed.
The management of the property is a mess, very dis-engaged from a central point if view. The houses are run by individual owners. The host to the unit i was staying was really nice and she was keen to ensure we get the best experience. She was available and reachable.
However, the central facilities are not managed well. For example, the pool is very dirty and not sure how often its cleaned, there are no pool beds for resting after a swim. Its so unbelievable there is no single pool bed in the 3 pools.
There is a nice private beach, very clean, with no single beach bed or even a seat one can rest to watch sunset. There are some outsiders who bring plastics chairs and rent them to kes 100 for every single sitting. What a wasted leisure point. The locals even told us that people have complained alot about this. Honestly you can do better.
The restaurant is managed by a 3rd party. To order food, you have to be given a number of the chef or waiter. As if this is not enough, they are quick to let you know that you should have booked their houses. In addition they not only charge you for delivery to your room but charge you for every single container the food is brought in. Again lack of centralised management of the services.
4.5
Nem rendelkezik privát óceán parttal.
0.5
Nothing. I dont recommend this hotel for anyone. Not worth the money at all. Very bad
Everything is very bad
Check in starts at 2:00pm, we were travelling from Nairobi to Mombasa so we arrived late, we arrived 6pm. There was nobody at the reception. After waiting, the receptionist came and told us that our room is still not ready and we have to wait. We waited for 1 hour 15 mins in the reception. They said that we are getting an upgrade. Actaully, this is not true. I booked a one bedroom with seaview, i got a villa of 3 bedrooms with the seaview I asked for, but they said you are not allowed to enter any room other than the bedroom. So where is the upgrade?
We went to the room at 7:15 and the cleaning girl was still there changing stuff. Even though check in was from 2pm
Well, we stayed. We slept with lots of bugs all over the house.
No tissue in the house, no water even. They said we have to buy water from them. Not even coffee in the room.
The house is infested with cockroaches.
At 12am the AC went off. We called them to check and they said "sorry everyone is sleeping now, just turn on the fan and we fix it in the morning." So actually they turn AC off after 12am
We went to the restaurant to have some food. The menu is very poor, we waited for more than an hour to get the more than poor food we ordered.
The next day we were leaving to the airport, we asked to extend our check out a bit so we can pack and relax before leaving. They kicked us out and talked to us in a very rude way. They even lied that we did not open for the housekeepers. Very bad management.
Moreover, no signs to tell you where the reception or the room is. No near uber, malls or restaurants. Very bad location and place.
1.5
Not much really. The property did not feel safe for a single white woman.
Nothing great on the restaurant menu. Pools were not clear. No lounge chairs. No locks on balcony doors. Only one lock on the main door.
4.0
Big well equipped apartment rooms with decent views
Restaurant menu is limited, bar is understaffed, pool table needs some work
2.5
Everything was great. The beach, the service the houses were great
Lack of electricity. We had to wake up everyday at midnight to fan our baby coz of the heat. They used to switch off electricity at midnight and also during the day. That made the stay not good for me and my family.
5.0
Beautiful appartment and wonderful service
There is no ac in the living room only in the bedroom so it was very hot.
4.5
The decor, ambience, my family enjoyed every minute..
4.5
The quietness and beach view
Its far from town
0.5
Zeer onprofessioneel gehandeld vanuit management
1.5
die räumlichkeiten und der ausblick vom balkon waren gut
die lage ist schlecht, man muss weit fahren um einkäufe zu tätigen oder um in ein restaurant oder bar zu besuchen.
da dir unterkünfte untervermietet sind, ist es glückssache ob man ein gutes oder schlechtes management erwischt, unser management war grottenschlecht. 2 tage kein elektrisch (unser gebäude war das einzige, was am management lag), dann war kein wifi, dann kein fernseh empfang, die fernbedienung ging nicht und wurde auch nicht ersetzt, die reception wollte mit uns nichts zu tun haben , da sie sich nicht verantwortlich fühlten. eigentlich müsste man das geld zurück verlangen.
0.5
Location and surrounding
Extremely rude management, rigid and total lack of customer support
1.0
We booked an “ocean view room” 2 months in advance. We got a road view room. After missing 2 appointments they moved us on the third day to a room where the bed was supposedly facing to the ocean, which however could not been seen. There were spots on sheets and towels and no warm water. No refund for the inconvenience. Furthermore The structure looks abandoned and nobody is around.
2.5
WiFi and size of the room
Cold water in the shower, nearly no water coming out of the shower, TV not working, ghost town: we were the only ones in this village, access to the beach was fenced and not possible, run down facilities
4.0
The environment
They had to move me
0.5
I liked nothing, the house is un maintained
Nothing is likeable there
0.5
The welcoming person was nice but without any mean to change the problems encountered at the property. The management kept hiding behind her.
The property is not located in the area it pretends to be (same property has two different names on booking.com, one located in kirifi, one in Mombasa). The location difference is a 1h drive.
None of the elements below were highlighted before booking and payment:
There was no hot water and when I have asked whether I could change room or find another solution, I have been proposed to boil water.
The TV does not have program. You can use it for Netflix or Youtube.
The cleaning is only done every 2 days.
3.0
Great staff and location
The property owner was very rude, I didn't have cold or hot water in my bathroom for three days. I had to boil water in the kitchen then carry upstairs to the bathroom.
1.0
Location.
Host took 30 mins+ to identify the house location - claimed they were new! Water heater not functioning, while the host knew, they did not care or bother to inform or rectify. No toiletries on arrival. Dirty linen in the wardrobes on arrival. AC limited use - host takes away the remote for AC. Broken amenities - dining chair, curtain rods. Sub-par cleaning - no towels replacement (shower, face, hand & bathroom floor) for 4 days! Host showed up to kick us out before check out day! Simply confused or dismal customer care. There could be better maintained houses but CB6-202 is not IT.
5.0
Great Service.Right by the beach.Quiet and the apartment was very clean
food price
5.0
Excellent location, We even got a room upgrade.We enjoyed our honeymoon.
Very chilled and quiet. Great place to have that down time.Great security
The constant security checks..but then again...
5.0
Beautiful Sorrounding ,Great pools.
Loved the rooms and how close they were to the pool.
Loved the beach .
The private villas are expensive
5.0
Instantly felt like home.
Direct beach access.Such great and lovely staff.
Not too close not too far from everything.
2.0
Check in was late night it was ok, the woman was nice and welcoming , the Area was nice pools and beach is nice.
he rooms didn't have Mosquito nets however, if something stop working you have to pay it. Microwave didn't work my wife reported no one come to fix it . now when she was checking out she was accused that my kids broke the microwave we didn't my kids know how to use microwave we use it all the time here in USA ,why I have to be responsible for old microwave that stopped working, power went off twice I was told I have never asked before to pay any electronic failure that don't have physical damage. my wife was held on by security and front lady for almost 2hours and was told pay 12000 Kenyan shilling to check out. No management One lady told me 8000, then they change the price to 12000 KS. We were told individual owners have different rules and over all poor management, poor WFI,
4.0
The security on the property was great. I also liked that the restaurant was open after being out all day. There aren’t too many food options near by so having the restaurant on site was so needed. Nice, big and spacious. The AC in the room was perfect.
If you’re not there, the room isn’t getting cleaned which means your towels aren’t getting changed. The lock to the patio door was broken. Thankfully I was on the 3rd floor but if I were on the main level that would be a big no no. I also didn’t like that the counters looked dirty, so I definitely didn’t prepare any food even though there was a full kitchen.
5.0
Will definitely be back...
Loved the rooms ,The beach and the multiple pools
The mini mart did have variety of things.Shop at the supermarket
5.0
The multiple pools and the vies from our room.
The staff were very helpful
5.0
The rooms are beds comfortable, quiet and serene. We stayed in a villa with sea view. The view of the sea is amazing.. Loved every day of our stay.
Nothing
0.5
The property cancelled the booking after it had been confirmed on Booking.com. We had to look for accommodation elsewhere late at night with small children who were very tired.
FAQs
How much does this apartment cost compared to others in Kenya?
The average price for a rental in Kenya is $64 per night. This rental is $45 above the average.
Is parking included with this apartment?
Yes, parking is listed as an amenity at Sultan Palace Beach Retreat Mombasa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Sultan Palace Beach Retreat Mombasa. Enjoy the water!
Is Sultan Palace Beach Retreat Mombasa pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sultan Palace Beach Retreat Mombasa?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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