Unique and appealing decor. Cleanliness. Freshness. Parking near rooms. Kind staff.

Difficult to see entry from toad. Signage not visible enough.

Lobby and outdoor seating. Room and bathroom nice decor Staff very friendly

Room access outside. Lack of pool Need better hotel sign from highway. Can barely see coming from Lenox especially at night

Clean and quiet

The design of this place is absolutely incredible. That applies to both common area and rooms. Cocktails at the bar were also very good.

It's definitely understaffed and overpriced. 1) So far I've never seen that such a nice place couldn't offer smth like a bottle of Champagne when you mention that it's your's anniversary so I was disappointed. 2) Person who worked as both a waited, server and host was nice but it's tooooo much for him. He was kinda lost with all of those obligations. 3) Assuming it's in the middle of nowhere and for the same money you can get a lot more in most areas I'd rather selected another place to stay in even if it doesn't look that nice.

we were very satisfied with location, bar, shower facilities, staff. The room was large and clean, the back side of the hotel was very quiet and comfortable The bar area was very beautiful and coffee was excellent

nothing. Everything was perfect

Very nicely designed, a really interesting use of the space. We really were impressed by the materials used. Things like doors and hardware were solid and substantial and elegant. It really made a statement in terms of how the concept of a motel has been reimagined. The staff was very nice and welcoming. Lovely outdoor space as well as indoor common areas. Even though it is on the highway, which makes it necessary to get around by car, the location was very convenient to downtown Lenox.

The bathroom needs more hooks, because there aren’t enough places to hang towels or a robe. Later in the evening, around ten, we realized we only had one bath towel. It was difficult to reach anyone as there is no phone in the room. I sent a request through the screen for towels. I did not hear back from anyone for two hours. At midnight I received a reply, and was asked if I wanted someone to come with towels now. I said, yes, please, in five minutes. I waited half an hour and no one came. Finally, we gave up and went to bed. Someone did come in the morning. It just seems to me there needs to be a clearer line of communication with the front desk and housekeeping. The only reason I didn’t walk to the front desk is because it was late and cold and raining. We also were surprised that there was never any daily housekeeping in the room. I don’t think that was made clear. We made our own bed, and it was obvious that no one came in on a daily basis to do things like wipe down the sink. That might be their protocol, but we had not been made aware of it.

Friendly staff, great value for money, stylish rooms and restaurant, good breakfast

Their attention to detail

The air con is too loud when active