Sheraton Kampala Hotel

Minibar, in-room safe, desk, blackout drapes

Club Suite, 1 King Bed, Non Smoking, Balcony | Living room | 32-inch flat-screen TV with satellite channels, TV

Presidential Suite, 1 Double Bed, Non Smoking | Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

3.9 / 5.0

Good(189 Ratings)

Hotel in Kampala

4-Star Hotel

Reasons to book

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Family-friendly hotel with 5 restaurants connected to the convention center in Kampala
5 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.
Housekeeping is available on request.
Sheraton Kampala Hotel offers 236 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Kampala hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Garden

Map of Kampala

Nearby attractions

Munyonyo Martyrs' Shrine - Uganda Martyrs Basilica

6 mi

Uganda Wildlife Conservation Education Centre

19.7 mi

Mayfair Casino

0.5 mi

Lugogo Stadium Complex

1.7 mi

Available Rooms

Standard Room, 1 King Bed, Non Smoking, Balcony

1 King • 273 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Room, 2 Twin Beds, Non Smoking, Balcony

2 Single • 273 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Executive Room, 1 King Bed, Non Smoking, Balcony

1 King • 237 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Executive Room, 2 Twin Beds, Non Smoking, Balcony

2 Single • 237 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 1 King Bed, Non Smoking, Balcony

1 King • 237 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

$$$$

Sheraton Kampala Hotel

$$$$

3.9 / 5.0

Good(189 Ratings)

Hotel in Kampala

4-Star Hotel

Reasons to book

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Garden

Map of Kampala

Nearby attractions

Munyonyo Martyrs' Shrine - Uganda Martyrs Basilica

6 mi

Uganda Wildlife Conservation Education Centre

19.7 mi

Mayfair Casino

0.5 mi

Lugogo Stadium Complex

1.7 mi

Available Rooms

Standard Room, 1 King Bed, Non Smoking, Balcony

1 King • 273 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Room, 2 Twin Beds, Non Smoking, Balcony

2 Single • 273 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Executive Room, 1 King Bed, Non Smoking, Balcony

1 King • 237 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Executive Room, 2 Twin Beds, Non Smoking, Balcony

2 Single • 237 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 1 King Bed, Non Smoking, Balcony

1 King • 237 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

3.9 / 5.0

Good(189 Ratings)

2.5 / 5.0

Oct 2024

The staff were very friendly and helpful.

2.5 / 5.0

Sep 2024

Great location. Amenities were decent. Breakfast was delicious. Room was clean and comfortable

5.0 / 5.0

Jul 2024

It is not my first time nor will it be my last time I stay

2.5 / 5.0

Jun 2024

Wow factor from the entrance to the checkout . Everything and more in place for my comfort,logistics and applications. The upmarket aspect of this whole hotel was sublime ...the way the media handked the whole recreational area outside the hotel as well as using its backdrop to host such an amazing moment in Ugandan Blu3 reunion . This ambient vivacoius beautifully decorated hotel was perfect for my stay and would reach out to anyone wanting a hotel with a solid foundational flooring woth no ceiling ...."the benchmark has been set here."

2.0 / 5.0

May 2024

Bad experience

2.0 / 5.0

Feb 2024

My experience with the staff is excellent. They know their job and they are very friendly. So generally, my experience with the staff from the reception to the breakfast, gym etc was excellent. The only bad experience was the noise I experienced the first night, Saturday the 17th. There was a live band that played till a few minutes after 11pm and they stopped the live band but continued with other music until I called for my room to be changed that night but there was no room available. I complained in the morning that I was disturbed from sleeping. Barnabas in the reception apologised profusely and promised to relocate me to the other wing of the building which he did and I slept better on Sunday night. Otherwise I really do not have much to complain about but to say that I had a great experience.

2.5 / 5.0

Dec 2023

The hotel is showing its age. The service here is great and I would definitely stay here again. The food service in the lobby restaurant takes too long for a quick lunch in between meetings. Not sure why it takes so long. The rooms are very clean and they have a nice size desk to work at. The bathrooms at least my room did not have any hooks for hanging things and no counter space.

5.0 / 5.0

Nov 2023

It is a first time experience and I would recommend it to others. The Gym was fantastic and staff very nice.

5.0 / 5.0

Oct 2023

Staff very friendly ad supportive!

5.0 / 5.0

Oct 2023

great hotel staff, very flexible and friendly

5.0 / 5.0

Aug 2023

This is an older hotel so the rooms are slightly smaller however the location is excellent and the rooms have great views. It is within 5 minutes walk of every site of interest in downtown Kampala. The breakfast is excellent with a huge buffet filled with many items. Multiple restaurants with excellent yet well priced options. The staff is amazingly helpful and polite.

5.0 / 5.0

Jul 2023

The staff very friendly and exemplary customer service

5.0 / 5.0

Jun 2023

Good

5.0 / 5.0

Feb 2023

Food was so nice and receptionist like Dalton he is so caring

2.0 / 5.0

Jan 2023

great service. center location old facility...

5.0 / 5.0

Jan 2023

It was good and clean overall nice

2.5 / 5.0

Sep 2022

NTR

5.0 / 5.0

Feb 2022

Very safe, very clean.very manicured and neatly kept compound, extremely professional staff right from the Askari at the entrance. Wow to be honest I just picked Sheraton at random and goodness I looved it. D the dinning area is well suited the food is excellent.. Barnabas at the reception is just awesome

5.0 / 5.0

Nov 2021

The service is always exceptional and the breakfast so out of this world .. will come again. Phiona v

2.5 / 5.0

Nov 2021

The service is always exceptional and the breakfast so out of this world .. will come again.Phiona v

2.0 / 5.0

Feb 2021

Good location, clean, and quite. Will choose it again

2.0 / 5.0

Feb 2021

Good location, clean, and quite. Will choose it again

2.5 / 5.0

Jan 2021

I stayed at the Sheraton Kampala for 4 nights. Staff members were very friend

2.5 / 5.0

Mar 2020

The natural beauty of Uganda is enhanced by the graciousness of the Kampala Sheraton staff. Professional and friendly. My second time staying and definitely not my last. Thank you.

2.5 / 5.0

Mar 2020

The natural beauty of Uganda is enhanced by the graciousness of the Kampala Sheraton staff. Professional and friendly. My second time staying and definitely not my last.Thank you.

2.0 / 5.0

Feb 2020

The stuff was amazing. More especially in the club lounge.

2.0 / 5.0

Dec 2019

NIce service , personal, excellent , hotell getting old

0.8 / 5.0

Sep 2019

Hotels.com listing showed “airport shuttle.” Did not say “available.” Gave impression it was a courtesy shuttle. After I arrived at the hotel, I was charged $50, an amount I later learned was one hundred to two hundred percent the “going rate.”Juice offered (and unfortunately consumed) was delicious, but made me sick within 30 minutes and for the next 24 hours. Elevator didn’t work consistently with room cards and attendant was unable to help. Staff never called back (despite assurances they would) when we called to inquire about a left behind personal item.

1.5 / 5.0

Sep 2019

Hotels.com listing showed “airport shuttle.” Did not say “available.” Gave impression it was a courtesy shuttle. After I arrived at the hotel, I was charged $50, an amount I later learned was one hundred to two hundred percent the “going rate.” Juice offered (and unfortunately consumed) was delicious, but made me sick within 30 minutes and for the next 24 hours. Elevator didn’t work consistently with room cards and attendant was unable to help. Staff never called back (despite assurances they would) when we called to inquire about a left behind personal item.

2.0 / 5.0

Aug 2019

All was great except room service was slow and they almost always forgot to bring something - which would then take time to bring up and by then the food was cold. E.g. pancakes without syrup, or food without ketchup etc.

2.5 / 5.0

Aug 2019

I stayed for long time then feel like staying at home

1.0 / 5.0

Jul 2019

Kept awake every night until 1 or 2 by live events at the hotel.

2.0 / 5.0

May 2019

Liked: Good pool and trainers in the gym, nice grounds and security, comfortable bed and rooms Disliked: Room had a mold smell, asked to change rooms for that reason but the second room also had the same problem. It's not the hotels fault but the noise coming from the "Rock" bar and grill across the street made it very difficult to sleep. It was every night (out of 4) until after 1am. A room on the quiet side wasn't available.

2.0 / 5.0

May 2019

Liked: Good pool and trainers in the gym, nice grounds and security, comfortable bed and roomsDisliked: Room had a mold smell, asked to change rooms for that reason but the second room also had the same problem. It's not the hotels fault but the noise coming from the "Rock" bar and grill across the street made it very difficult to sleep. It was every night (out of 4) until after 1am. A room on the quiet side wasn't available.

2.0 / 5.0

May 2019

Location, staff, and facilities were great. The bar was noisy until late hours, and I was staying in the 8th floor..

1.5 / 5.0

Nov 2018

Security guard to tell me that i have overseated on the couch in the lobby.Receptionist not accurate on the activity the day i have checked in( special buffet)

0.3 / 5.0

Nov 2018

Lack of respect!Lack of understanding!Double standards!Affinity to get commission!

0.5 / 5.0

Nov 2018

Lack of respect! Lack of understanding! Double standards! Affinity to get commission!

0.3 / 5.0

Sep 2018

I was not allowed to check in for nearly two hours after arriving at 18:15 in the evening on a prepaid booking. Then I was given the wrong type of room and told I would moved the next morning, and that I could leave my packed suitcase in the room.I didnt sleep much that night because the hotel has a NIGHTCLUB downstairs. After getting back to the hotel at 16:00 the next day, I had to wait another hour until I could check in.Room keycards are very prone to failure and felt like a lottery every time I left the room. I had to reactivate mine 3 times and I kept it away from my phone. People were having keycards reactivated every time I went pas reception.Laundry and other charges are extortionate.Rooms are quite tatty in places.I had to argue for 5 minutes to have someone elses café charges removed from my bill. I had not visited that café at all.

0.5 / 5.0

Sep 2018

I was not allowed to check in for nearly two hours after arriving at 18:15 in the evening on a prepaid booking. Then I was given the wrong type of room and told I would moved the next morning, and that I could leave my packed suitcase in the room. I didn't sleep much that night because the hotel has a NIGHTCLUB downstairs. After getting back to the hotel at 16:00 the next day, I had to wait another hour until I could check in. Room keycards are very prone to failure and felt like a lottery every time I left the room. I had to reactivate mine 3 times and I kept it away from my phone. People were having keycards reactivated every time I went pas reception. Laundry and other charges are extortionate. Rooms are quite tatty in places. I had to argue for 5 minutes to have someone else's café charges removed from my bill. I had not visited that café at all.

FAQs

How much does this hotel cost compared to others in Kampala?

The average price for a rental in Kampala is $50 per night. This rental is $153 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sheraton Kampala Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sheraton Kampala Hotel. Enjoy the water!

Is Sheraton Kampala Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sheraton Kampala Hotel?

We found 9 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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Reasons to book

About this hotel

Amenities

Map of Kampala

Nearby attractions

Available Rooms

Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 2 Twin Beds, Non Smoking, Balcony

Executive Room, 1 King Bed, Non Smoking, Balcony

Executive Room, 2 Twin Beds, Non Smoking, Balcony

Deluxe Room, 1 King Bed, Non Smoking, Balcony

Sheraton Kampala Hotel

Hotel in Kampala

Reasons to book

About this hotel

Amenities

Map of Kampala

Nearby attractions

Available Rooms

Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 2 Twin Beds, Non Smoking, Balcony

Executive Room, 1 King Bed, Non Smoking, Balcony

Executive Room, 2 Twin Beds, Non Smoking, Balcony

Deluxe Room, 1 King Bed, Non Smoking, Balcony

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Kampala?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sheraton Kampala Hotel pet friendly?

What amenities are available at Sheraton Kampala Hotel?

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