The property needs some updating. There were several small issues with the room that needed attention.

Mercedes at front desk is the definition of customer service. Even do she was by her self on Thanksgiving day .

It was pleasant

Our first room has not been cleaned, there were no towels, pieces of trash were on the floor, and there was a huge black garbage bag full of garbage in the room. There was also a nasty smell and the furniture looked old and worn out. Nothing looked like the condition of the website photos. They moved us. Middle of night. 2nd room, looked better but when we woke up the next morning, we discovered blood stains on some of the sheets and a huge stack of dirty towels with old blood on them in the bathroom. We were told it woukd be cleaned by the time we got back. It wasnt. They moved our room again, late night again. 3rd room was like the website pics. Bed was okay but we were tired. The breakfast was tasteless and the grapes were spoiled. We were here 3 nights. We alaso had our heat set to 75 and could feel the cold seeping in through the windows as if they were open. Morning of checkout, there's a fire marshall paper on the door stating the fire alarms and sprinklers are not operational in the whole building. The front desk clerk, Mercedes, was very helpful and reached out to the GM about everything but the GM did not look into any of it. They gave us some comped snacks and drinks, and took $50 off our stay. I would not stay here again. Some of the rooms are gross and in need of repairs and updating. They need new cleaning staff. Parking is hard to find. This is a very low budget hotel with a Hilton name tag to justify the price. Stay in the rooms closest to the office.

first room it is 29degrees outside and the heat did not work and a repair person was not available. This room also had broken doors, drawers, and the base of the hallway stairs (only way in and out) was dirty and crowded by a utility cart at the bottom. The night Mgr moved us to a second room, again no heat and now colder outside. Then much later that night, she moved us to a third room with heat,but the room had broken drawers and cockroaches in the bath tub. The overall appearance was highly worn out property both inside and outside. We have eliminated it from future possible stays because newer properties are available at the same price. Good Bye Hilton!

It was a great place to stay. Very spacious, unique, affortable and clean. I would definitely stay again.

My day was wonderful. The people were wonderful. The supervisor over housekeeping went to my room and got me a beer and brought back out to the pool. Can’t ask for better service than that. The people at the front desk are great. marlise does a great job

We came for a three day mini get away and couldn’t have been happier with our stay. Only complaint I have was the water was either super hot or too cold it was hard to balance the water temp. But we were so pleased with our stay I was ok with one small flaw.