Sheraton Universal Hotel
4.3
Excellent(3,654 Reviews)Hotel in Studio City, CA
4-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Air conditioner and more
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About this hotel
Hotel with a fitness center, a quick walk to Universal Studios Hollywood
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.
This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Map of Studio City, CA
Available Rooms
Executive Room, 1 King Bed
1 King • 325 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Traditional Room, 1 King Bed, Non Smoking
1 King • 325 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Traditional Room, 2 Double Beds, Non Smoking
2 Double • 325 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Traditional Room, 2 Queen Beds, Non Smoking
2 Queen • 325 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Suite, 2 Double Beds
2 Double • 600 ft²
Sleeps 6
+
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
4.3
Excellent(3,654 Reviews)4.3
The hotel is pretty decent. It's one of our favorites since it's really closed to our favorite theme park which is Universal Studios. They have a shuttle to the park free of charge. The overnight parking is very convenient.
4.3
We arrived after driving 6 hours from Phoenix to Los Angeles.
The front desk manager checked us in and we went to our room.
Our room was one where there was an exterior door that locked then you enter into one of two rooms. Well the exterior door was locked. Our room key did not open this exterior door so we could not enter into our room.So i find a hotel employee, tell him the problem and hus master key also does not work.
It is now 15 minutes since checking in and my wife is now sitting on the floor outside our room NOT HAPPY.
The employee walks me to front desk and explains the situation to the front desk guy. He tells me i have to wait until he checks in the patrons standung in line. So, i wait another 5 minutes while he helps other people even though he checked me in 30 minutes ago. He the. Has a security person walk with me to our room and his master key also does not work. He says we need to go back the frint desk. Now i am very upset because rhe front dedk guy says i have to wait (afain) while he checks in others guests. Now i raise my voice in frustration si ce we are now 30+ minutes unable to get in our room. He tells me if i dont calm down he will have me removed from the property. I calmly speak with the security person explaining my situation. He again walks me to my room, and now the exterior door is open. Supposedly the front desk guy called the patron i. The adjoini g room who locked the exterior door. Omg i will never stay there again. Zero compensation!
4.3
It was such a beautiful hotel and the location was so handy wih universal only an 8 minute walk or a 4 minute shuttle ride.
The staff were lovely and very helpful.
4.3
No complaints at all.
A concierge person was very kind and professional and he added additional enjoyment on our trip.
Thank you very much!
4.3
Excellent
4.3
Everything was good except we couldn’t get the shower head to work. Room 1916
4.3
I was only there for one night but the atmosphere was great, confortable.
4.3
This is a $600 per night 3.5 star hotel. Very clean and well maintained from lobby to elevator to room to restaurant. These were the areas we visited. Food was good. Service was friendly. You were required to add a 20% gratuity on your food bill. Shower had weak pressure. 2 bottles of Complimentary water were given. Beds were clean and comfortable. Checkin was friendly and professional. Concierge was a complete A-Hole. He was definitely not happy with his job. He escalated to a level that was not necessary. As you can imagine, this was not how I wanted to begin a vacation with my two children who had to experience it.
4.3
Not bad. A/C made noise all night and kept me up.
4.3
We went to Universal Studios Hollywood it was nice, the Sheraton was great place to stay food was great, rooms were comfortable and were. Now we are in Disneyland for Halloween time, Excited to be here.
4.3
First impressions weren’t good. We were placed in the Terrace Level (aka the basement), near the gym and elevator room). The corridor on route to the room was dirty (carpets and walls). Our room was ok, but the bedside table was missing and there was a lot of wear and tear.
Final night our neighbours decided to have a party. This went on past 5am and the occupants ignored security when they were called. So we were feeling really ill and exhausted when checking out.
Main plus is location - 10min walk to the park.
4.3
I try to stay here when I am visiting my son in LA. The only complaints I have this trip was the rudeness of the receptionist. I usually have great service, but for some reason the receptionist rubbed me the wrong way. Maybe because I was tired after a 7 hour drive and my room wasn't ready. Housekeeping is alsays suberb on this trip as well as room service. The bell men and valet are always really helpful when I stay here. It's an easy walk to Universal Studios. The pool is amazing and the rooms are a nice size. I prefer staying here in comparison to the Hilton next door.
4.3
It was good, convenient and walking distance to the universal studios and city walk
4.3
The staff was fantastic and the rooms are kept really nice. The old style of the hotel is charming and everything was very high quality and nicely maintained.
4.3
Fantastic stay at the Sheraton. Great rooms and the service was exceptional! Amazing amenities and easy to navigate.
4.3
Place needs to be Fixed . Always wanted to stay here and was so disappointed . Showers have mold and not a clean hotel . Many people we talked to had the same to say , just I don't think a lot of people speak up . Had no hot water one day and had to take cold showers .
4.3
Stress free when it came to location and the service provided to shuttling to Universal. Staff was friendly and hotel clean.
4.3
We booked our two night stay here for a wedding. Upon arrival in LA it was very hot ~ 100. The hotel upper floors were not able to cool the rooms as many of us did notify the guest services. Their AC systems were not adequate for these temps. More important our bedding have a sandy material and we do not believe the bed was changed along with a slopping old mattress unfit for two guests. I am a very active traveler and I’ve never stayed in a Marriott property that had such poor services.
4.3
To be honest this hotel massively exceeded my expectations. Very clean and comfortable, great pool area, fantastic drinks and food, and super friendly and helpful staff. If we’re ever back in LA, we’ll be staying here.
4.3
It would be better if the overnight parking is included. I didn't know it was not included and I needed to spend extra $84 for parking.
The shuttle bus service is very convenient.
The carpet in the hallway is a bit dirty, may be it is time to do some upgrades.
4.3
Great staff always a pleasure.
4.3
Brilliant hotel - you get what you pay for. Lovely reception staff, nice rooms, amazing breakfast, good snacks in the bar. Pool looked good but we didn’t have time to use it. Easy parking probably easier to just walk to universal - it’s very close. Wholeheartedly recommend!
4.3
Fab stay, comfortable sleep. Only thing I’d say is not enough loungers in pool side and small jacuzzi
4.3
Our sheets and room were stained with blood. We’ll never stay there again.
4.3
Some staff not friendly or welcoming at all, stayed in many hotels around the world and ots all about hospitality but not much here, wouldn't stay here again nor would i recommend. Location is great for universal studios but thats about it.
4.3
Staff was amazing. We arrived before 4pm from our 6 hour drive trip. They where able to get us in our 2 rooms earlier. The starbucks in the lobby was a plus. Rooms where very clean bed was so comfortable. Loved that the shuttle bus arrives every 10 15 minutes through out the day. Takes you to city walk which is walking distance from universal studios. We would absolutely stay here again . Highly recomend.
4.3
I was travelling with my 3 boys and we had an amazing time. Service was great. Staff were very welcoming.
4.3
Good hotel
4.3
Walking distance to the park made early morning access so easy! Kids loved the pool after a hot day in the park. Adults enjoyed the gym surrounded in a quiet part of the hotel - it was a peaceful place to work out.
4.3
Like
4.3
Check-in experience could be improved. Room drawers were made of wood, warped and splintered. Bathroom was small but shower pressure was excellent. They should also improve shuttle service at end of park hours.
4.3
Close to the venue I was going to also your staff was very hospitable
4.3
My family of 4 stayed at the Sheraton for 1 night, spending a little over $400. We stayed here because it was close to Universal and cheaper than the Hilton.
Our bathroom had leftover nose strip or band aid (i'm not sure) from the previous guest. When I showed the front desk a photo, he said it could be tape that Housekeeping uses to stick their trash bags on the door. He also wasn't sure, but agreed that it should have been cleaned properly. In any case, I asked the Front Desk to please notify Housekeeping to remove it, giving permission to enter the room since we would be at dinner.
Nothing was done. We came back an hour later and the strip was still there. Also, we noticed that Housekeeping left crumpled toilet paper wrapper behind the towel shelf.
Also, we left a "Do not Disturb" sign at our door. At 11:30pm, the doorbell rings -- twice. Hotel personnel was delivering extra pillows and blankets, which we didn't order. If I order them, I wouldn't have placed the Do Not Disturb sign outside our door.
If you are charging families over $400 per night, it better be clean, and please know the room number you are delivering to. Having to get up from bed at 11:30pm to answer the door for something you didn't order, is the most annoying thing when you are about to sleep. Will I go back? I don't think so. I think I will cough up the extra $$ and stay at the Hilton.
4.3
The hotel was alittle run down... needs to be upgraded. Our shower did not close right and flooded the bathroom everytime we showered. The Concierge was on Saturday morning was extremely rude. When someone says "with all due respect" there is no respect ment to be given please remember you are employed because people chose to stay at your hotel.
4.3
The room was old. It is close to Universal studio. They have shuttle to take you to the park.
4.3
Had a great stay, room was very clean!
4.3
The property is dated and could use a remodel. The furniture in our room had stains and even trash in the drawer from the previous customers stay. But location was good for what we needed.
4.3
Wonderful staff clean room great location great time
4.3
Did not get the room I booked. Only beds for 3 guests but we are 4. My complain was not taken seriously, no solution offered.
4.3
A service
FAQs
How much does this hotel cost compared to others in Studio City?
The average price for a rental in Studio City is $242 per night. This rental is $16 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Sheraton Universal Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Sheraton Universal Hotel. Enjoy the water!
Is Sheraton Universal Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sheraton Universal Hotel?
We found 9 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and balcony or patio.
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