Hilton Waikoloa Village
Resort in Puako, HI
4-Star Resort
Reasons to book
High-end valuePrice for this property is higher than average in the area
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this resort
Beachside resort with 3 outdoor pools
Catch some rays on Hilton Waikoloa Village's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.
Housekeeping is available on request.
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.
A private beach, an outdoor tennis court, and a health club are featured at the resort. 3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.
Catch some rays on Hilton Waikoloa Village's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.
Housekeeping is available on request.
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.
A private beach, an outdoor tennis court, and a health club are featured at the resort. 3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Map of Puako, HI
Available Rooms
Makai Room, 1 King Bed, Ocean View
1 King • 530 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Makai Room, 1 King Bed, Resort View
1 King • 530 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Makai Naia or Naupaka Suite, 1 King Bed, 2 Floors, Ocean View
1 King • 1085 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)
2 Queen • 530 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)
2 Queen • 530 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Ratings and reviews
3.0 / 10.0
It’s like they put 2-star rooms/buildings on a 4-star property. Food was meh but pricey even for a resort, as was parking. Tram was comically slow. Towel dispensers were often empty. Everything else was great! 3.5 stars.
5.0 / 10.0
It was great the only downside of the hotel was its location. It is 40 min drive from Kona
3.0 / 10.0
We were given a room in the Palace tower. There was heavy construction going on. Loud noise all day and welding / burning smell. If we knew about the construction we would have booked elsewhere.
Resort is beautiful and staff is friendly.
5.0 / 10.0
Nice hotel with all the fun activities to offer. Room cleaning staff came everyday to make the bed/empty the trash/replace towels eventho it says they will only come on certain day. Totally happy with the hotel. Will return for next time visiting Kona.
4.0 / 10.0
Ver large resort with a few restaurants and activities. Definitely do not do late checkouts. Pools great, often run out of towels, could be better restaurants and longer hours.
10.0 / 10.0
The resort is both expansive and breathtaking. My wife and I were nearly overwhelming with all the onsite options. It’s very easy to walk around and take everything in, Hilton has done a terrific job providing a covered walkway with interesting artwork and cultural exhibits. Overall an amazing venue.
If I had any criticism it’d be logistics. However, the tram/monorail is exceedingly slow. Also, the parking lot is at one end of the property, and our room happed to be on the other end (15 minutes travel time).
4.0 / 10.0
The first day the HVAC was not getting cold and they could not get it any colder. We just lived with it. In addition, every day ( multiple times per day) we had key and door problems. I asked the staff to get it fixed on 2nd day out of 5 days. Unfortunately every day we had to do the long walk to the front desk to request new keys. I even made sure the key was in another pocket away from my phone and any other items. Last but not least the cost to eat on property is ridiculous. $55 per person for breakfast. Which was not good. Overall I am disappointed in Hilton….it could have been a much better experience.
2.0 / 10.0
no good ! resort to big staff rude and i had a bad accident i fell through the tran tracks ! the luau not good either bad food and very plain show
6.0 / 10.0
Property is worn out. Construction dumpsters and vehicles is what you see from your room instead of nice ocean view. Rooms needs upgrades. Lost two days in bad room with construction. Hilton did not compensate for it. No consideration for inconvenience. Breakfast and parking price unreasonably very very high. No boats running. Still pay $50 night resort fee. Keep paying all fees but no service. Overall nice place but had very bad time and management had done nothing.
House keeping staff very good.
10.0 / 10.0
Beautiful place. Wish we had more time spend there.
10.0 / 10.0
Had a lovely time! Restaurants on the property offer a good range of food that’s perfect for hanging out in the sun or for date night. The spa was excellent, and the pools were wonderful. The lagoon was likely my favorite part, as you constantly see ocean life like sea turtles and sting rays. Not to mention you can rent a car and see the island, go on a catamaran cruise, snorkel, and more!
8.0 / 10.0
The grounds were beautiful.
8.0 / 10.0
Not as good as other Hilton properties. Very limited dinner options.
3.0 / 10.0
Roaches in room, clogged shower, hairs on bathroom floor
10.0 / 10.0
Me and my soon to be fiancé, stayed there for 4 nights. The staff very polite. The room and property clean. Access to bathroom and water fountains all over the resort. We saw the luau and it was amazing. Pools were nice not crowded. Hot tubs were incredible. We had a lot of food there. The best pizza was at Nui. The train that takes you was clean, we all can agree that it could have been a little faster but it’s okay. A big shout out to Walter that helped us with tickets to the luau.
6.0 / 10.0
Limited dinning, only one place open for lunch but food was horrible. Wish they had more options.
10.0 / 10.0
The hotel grounds were like a museum. Absolutely beautiful, from the works of art littered around the site, to the tram that takes you throughout the property, to the dolphins and turtles swimming in the lagoon. The only downside is that the food was very expensive which is par for the course in Hawaii. There were many shops on campus as well. Highly recommend for couples, family with children, or solo travelers.
10.0 / 10.0
Amazing hotel and great views!!!! Can't wait to go back!
10.0 / 10.0
There wasn’t any transportation to basics shopping that wasn’t available at the resort so it would be better if they had a shuttle to the malls nearby.
8.0 / 10.0
Staff didnt seem very happy
8.0 / 10.0
There are three different pools (including lagoon) that provide the guest with options to enjoy.
Some AC in tram was out of order during the stay and wish they could fix sooner.
8.0 / 10.0
A spectacular property w/ wonderful architecture, decor, & foliage, w/ scenic portraits every 50 feet.
The vast property needs the fun boats & tram system to get around. I wish the trams were quicker between stops, this would save lots of vacation time.
There was a good deal of renovation going on this trip, but surprisingly not disruptive to our stay.
Valets, porters, reception, housekeeping, all service people were wonderful & helpful for any request.
My only complete disappointment was our dinner at the Kamuela Provision co., the premier restaurant on the property. You cannot beat the location, design, or panoramic views at this restaurant. The reception for our reservation was efficient, but cold as ice. Our waiter was experienced & well versed in the menu.
We understand the desire to be unique, but you have to remember to provide what your patrons want, good flavors. The decision to not provide a single green salad option was very disappointing to my wife. Sorry, diced cabbage does not count. I asked for a modification to the sashimi option (ahi only) which was rejected by the chef. OK, I tried something else, wantons - not tasty.
Then to entres. The menu items all sounded good: peppered ahi & a custom Mahi mix for my wife. The problem was all of the garnishes/sauces were bland & very disapponting for anything that costs $70-$80/plate.
We get back to this property every 3-4 years. Hopefully, our return visit will recover to the wonderful meals from previous trips.
8.0 / 10.0
The hotel grounds, pools, and lagoon are nothing short of spectacular. We knew that already from just visiting before and that's why we booked it. Room with ocean and lagoon view in the Palace tower was amazing.
So why not 5 stars? Food prices! The food is good, but $230 for 2 adults 2 children breakfast? We mostly went to Lagoon Grill for lunch due to beautiful location next to dolphins and more "normal" prices (well, still expect to pay close to 200 for a family of 4).
Also disappointing was that the boats were closed, and many cars in the train had A/C broken. Water slides not always working. For amount they charge for everything (including resort fee on top of the room price etc.) I'd expect they make efforts to fix those things sooner.
Staff was very nice and friendly! And marine life in the lagoon is amazing. I did not think it would worth snorkeling, no corals etc., but we saw so many colorful and quite big fish, and turtles!
6.0 / 10.0
It’s an overall good place to stay. If you plan to park expect $50 per day fee and also a $50 dlla resort fee so whatever deal you get through Expedia, just add $100 per day.
8.0 / 10.0
Good location, nice resort, great staff , needs more affordable food options
10.0 / 10.0
Best hotel I have ever been to. Amazing staff
6.0 / 10.0
I would not recommend staying in the Palace tower at this resort - it is literally over half a mile to walk to the front desk, and parking area. It was also a very long walk to the pools. They had a tram that was never running when we needed it, and the AC was broken. It’s a nice resort, but very inconvenient to get around. I probably would not stay again.
10.0 / 10.0
Every thing
10.0 / 10.0
The grounds were well kept, the property is huge and gives a real scale of how massive the Big Island is too. The thing I didn't like was that the boat areas were closed off and weren't used for anything. It could have provided another way to get from A to B. The tram's AC was broken in August..the windows/doors don't open so that was bad. I mean, what is fire broke out in the tram..? So transportation was not great. We stayed at the Palace Tower and the walls are paper thin, the hallways were noisy. But the room was large and the lanai had a partial ocean view, it was quiet and peaceful. Everything closes really early so that was another bummer. Overall, I enjoyed the stay.
4.0 / 10.0
We arrived later around 930-10pm upon entering room was leaking from the ceiling, called waited for another 1/2-45mim for a room change. The next room was much better but noticed we didn’t have a microwave not sure if they are suppose to have one, typically all hotels I have stayed at had one? For a 6 night stay there were some days a microwave would have been nice, oh well, we noticed the fridge was just hanging out on the floor but cabinet had a cut out what look like for a fridge which was odd. Again no big deal. Room was a little dated. But the view and the amenities in the resort was amazing. We didn’t spend a lot of time in the room so some of the missing items and set up wasn’t too much of a bothered. The only other thing is please provide enough towels for each individual guests, we received 3 towel set for a family of 4 weird again. Had to call or go back to main lobby which is a trek but we then just use some beach towels that were offered nearby.
10.0 / 10.0
The tram was great and the lagoon was beautiful
10.0 / 10.0
The food is expensive fyi . Otherwise everything else good
8.0 / 10.0
A bit of a money grab with resort fees and parking and dining prices but if you can stomach that you’ll enjoy the stay. Pools seem a bit dated, I was hoping for a real lazy river with water currents and shade and some jacuzzi were reservation only which was dumb cause nobody was paying for that.
The monorail is slow but it’s fun.
6.0 / 10.0
Honestly pretty disappointed with the hotel experience. My family and I booked a 5 day stay for a family vacation. Apon checking in we were asked to pay a $600 deposit to use as credit towards our expenses at the Hotel, which is understandable. Then we soon found out that this was just the beginning of all the excessive fees they would charge us during our stay. $48 for parking, DAILY, $48 resort fee, DAILY, $120 credit card hold, DAILY, not to mention upon entering the room there wasn’t a microwave in sight, not even a bottle of water. When we asked what exactly these charges were for the front desk employees failed to explain to me in a clear manner exactly what the fees were for. Will not be returning EVER AGAIN.
8.0 / 10.0
My room was visibly dirty, there was a package of cookies left on the shelf, I found an earring on the floor by the bed and there were little ants all over my bathroom and on the bathroom counter. The property was great otherwise and very kid friendly. The lagoon was a favorite's for my kid to play in.
6.0 / 10.0
The staff is not helpful and checking in is awful. That is my number one complaint about this facility. We have stayed twice and the check in process was an absolute nightmare both times. The check in is at 4:00 pm but be prepared to wait past that to get your room available to you. The property is beautiful and in a great area, but they can definitely do better with room cleaning.
10.0 / 10.0
I had the pleasure of staying at the Hilton Waikoloa Village, and it was a fantastic experience. The property is stunning, with well-kept grounds and beautiful views that really capture the essence of Hawaii. The rooms were clean and comfortable, making it easy to relax and enjoy the surroundings.
The staff was incredibly friendly and accommodating, always greeting us with a smile and eager to help with anything we needed. There’s plenty to do on-site, from enjoying the pools and lagoon to exploring the art and gardens throughout the resort.
One thing to note is that the resort is quite expansive, so be prepared for some walking or taking the convenient tram and boat shuttles provided by the hotel. Also, keep in mind that dining options can be a bit pricey, but the quality and atmosphere are worth it.
Overall, Hilton Waikoloa Village is a beautiful and well-maintained resort with excellent service, offering a true Hawaiian experience in a breathtaking setting.
10.0 / 10.0
Really fun place to stay! Love the lagoon and other swimming options !
8.0 / 10.0
We loved the grounds especially the pools, landscaping , and views. However the room and buildings are outdated and worn down. The trams keep breaking and we had to walk a lot especially with 2 kids. They moved us to another room bc the AC had issues, but the new room also had a broken AC.
We ended up staying in the same room bc we figured out that the magnetic plates on the sliding door were misaligned and would trigger the AC to turn off.
Overall we like resort and hope to come back again.
8.0 / 10.0
Lots of interesting kids activities - dolphin experience, lagoon turtle watching, great waterslides, sand pool, tram ride
FAQs
How much does this resort cost compared to others in Puako?
The average price for a rental in Puako is $514 per night. This rental is $72 less expensive than the average.
Is parking included with this resort?
Parking is not specified as an available amenity at Hilton Waikoloa Village. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Hilton Waikoloa Village. Enjoy the water!
Is Hilton Waikoloa Village pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hilton Waikoloa Village?
We found 10 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and laundry.
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