Very convenient to downtown Bend, with parking included, which is a bonus in this area.

The hotel is the process of updating, but if you stay in a room that hasn’t been updated, be aware that there are no USB ports in the rooms. We were unable to charge our phones without buying plug-ins. Also, parking isn’t free.

I don't have any complaints, but I would recommend some maintenance to avoid future water damage. My room was in need of new sink, tub, and counter sealant. There was also a crack in the shower pan that could let water down to the floor below.

The real problem came during checkout and after my stay. First of all I bought snacks from their front desk. Upon opening the popcorn the entire bag ripped and popcorn fell everywhere. There is no vacuum in the room so I was unable to clean it up. I tried my best to get what I could, and left a generous tip for housekeeping. After I drive 30 minutes to the airport I notice my wedding ring is not on my finger. I remember I left it on the bathroom sink when I was washing my hands. I call the hotel and tell the front desk. To which he said he would have house keeping check. I call back 15 minutes later to check if they found it, the man insisted it was not there. He said he went in and searched EVERYWHERE with a flashlight, even got on his hands and knees. I asked if I could come look myself as I KNEW it was there. He got defensive and said there was no reason for me to come it is not there and the room has already been searched, cleaned, and is ready for the next guest. I insisted I am coming back to search as I would not be leaving town knowing my ring is in that room. I drive the 30 minutes back to the hotel and the man I spoke with walked me up to the “clean” room. As soon as I walked in I went right to the “clean” bathroom sink and behind the tissue box there is my wedding ring! Mind you, if someone had wiped down this sink would’ve seen my ring. Yet there it was! And to top it off they charged me 20$ for the popcorn on the floor.

Pillows had a bad smell need new pillows

Nice hotel. Very well located. Nice to have some food service available in the lobby. Easy walk to downtown.

Nice hotel. Fairly clean, Stairs to downtown are great!

I didn't like the parking fee or the cost of breakfast

Lots of additional charges that were not apparent when we made a 3rd party reservation.

Close in to everything in Bend. Property is a bit dated. The warm cookies they gave us at checkin were awesome.

Should supply more linens. Could use more parking.

Very bad customer service at the front desk. Really bad. Sad, because everything else was wonderful. This doesn't stop me going back to your hotel in Bend. Perfect location, excellent service. Just one person can be nasty, but it gives you a bad feeling.

Nice property but the Wifi was unavailable all morning Oct 1. I either couldn't get the log in to come up or when it did when I entered name and room number it would just spin. It worked the night before even though it took a couple tries to get it to login. I went to the front desk to get help and the woman there was no help at all. She just said sometimes it doesn't work with Apple products because of extra security... I work for Apple and travel all over the world and never have problems logging on to Hotel Wifi's. When I mentioned that to her she got flippant with me and said 'well you explain to me why it doesn't work then'. Pretty ridiculous encounter and not helpful at all to say the least. Not to mention Apple products make up a pretty significant user base I don't think you want to exclude. I ended up having to use my phone as a hotspot in low data mode to get some work done. Regardless not acceptable

Front desk staff cheerful welcoming.

Very very expensive for so-so rooms. Check in takes way too long, poor front desk clerks are typing away forever to get your room keys. Makes no sense. Getting the "free" internet is a crazy hassle ... enter all your life info, then click through a zillion ads, and then it fails, start over! Not good won't stay here again.

Nice hotel with clean rooms and friendly staff.

The gal at the front was very nice and friendly. Makes all the difference. Rooms were clean and looked nice,although a bit of an “old” smell. Great location and price, would stay again.

Rooms were spacious, clean, and comfortable. The staff were super helpful, we asked if we could have two beds instead of one and that was sorted quickly and easily. We needed an extended checkout (1pm) and again the staff were accommodating and it was arranged so that we could go rafting and come back, shower then check out. All in all very good service. There are a lot of food options in Bend and the staff were happy to recommend places. We didn’t use the restaurant, but they did advise the all-you-can-eat breakfast was $13 per person and was available until 9.30am. The is a small pool on site as well, which was good.

No one at front desk! Even when checking into hotel, we had to wait over ten minutes for someone to show up. We had to ask waitress or bartender in dining room when we had questions because no one was at front desk. Since we booked through Expedia, they kept adding charges to our room. Breakfast, parking and wifi. When we chose the "complimentary" wifi, wifi service was extremely slow and we were required to divulge personal information to logon. Very poor service compared to other places we have stayed!

Great location, very clean.

The property is very close to downtown Bend. However, our room was a bit dingy with a lack of power outlets, old/damaged lamp shades and older furniture.

The price we paid was not equal to the quality of room in my opinion. It looked kind of outdated (for the $500 per 1 night stay), but kitchen & sink area were updated. The room had an unpleasant smell when we first arrived, but we opened the window to air it out and really only were there to sleep. The pool door was unable to be unlocked with our key, but a staff member helped and let us into the pool.

The hotel rooms are very old, There is a clear difference from the picture ！many corners of the rooms are dirty, and the attitude of the front desk staff is very poor! Very disappointed!

Breakfast wasnt the greatest. We couldnt even finish the coffee or juice we poured. Room and facilities were great, bed was very comfortable. No easy guide menu on the tv so was a little annoying to scroll through for a movie or show before bed.

The customer service was absolutely phenomenal. Every single employee was helpful, kind, and went above and beyond to take care of us. From checking in, recommending food/entertainment, greeting us, and just every encounter was positive. Great location!!

Shower curtain wouldn’t stay put so water was splashing out on the wall and floor, part of ceiling was coming down due to moisture, walls in shower were moldy, and shower head was very dirty. The rest of our room was clean and staff was friendly

Property was clean and the staff were very nice. Close walking distance to eateries and shopping.

Fantastic location right in downtown Bend. The hotel is quiet, clean and had everything we needed. Some of the furnishings are a little outdated but the bed is comfortable and the shower was nice. They do charge $10 per day for parking, which we knew in advance and given the fact that we didn’t have to drive much due to property location I didn’t mind. Would definitely stay again.

Asked for but never got cleaning service. Safe in room didn’t work asked for maintenance but never came to fix

This hotel is just by the downtown area, so you can easily walk to shops and dining. The kids loved the pool, and the rooms were nice. What made our stay was how helpful and nice the staff were. Our hire car broke down and they were only too happy to help and accommodate us. Would definitely stay here again!!

We have stayed here several times over the years. You can't beat the location, right in downtown Bend. It is close to several great restaurants, shops, and the park. But it is getting a bit dated. The bathroom could use a deep clean. The shower also seemed very cramped, as it was narrow and had a glass door, rather than a curtain.The safe in our room was malfunctioning. The keypad glowed with a blue light all night (we had to drape a towel over it to let us sleep), and it beeped randomly, starting at 6:00 a.m. The bed was comfortable.

Great location but needs a facelift and update.