The hotel needs an update. couch in room was cheap, old and no support for back that is how worn out it was cushions sunk ready for garbage and had cat clawing marks The dishwasher after rinse cycle never pumped out water even after trying to rinse agaiin old dishwasher or needs repair room always smelled like cat piss it seems even if you washes rugs smell probably would linger probably due to cat at one time in room waa basically like a cat litter box so much so i had to go buy scented candles. all rooms were full because of halloween so i was stuck pot for cookimg were also old and burnt not enough silverware only service for 4 had to keep washing forks sad and no can openers for canned food nor bottle openers towels provided for baths were not bath size and small. also near sink in bathroom no soap holder had to leave soap on marble area tub itself was slippery to shower not a slip free modern tub they should provide a slip free tub or at least a bath mat coffee pot provided only was 2 cub server. my son also had a room his room had a normal coffee machine and did not smell of piss i was so disappointed with my stay. staff was nice and polite though but room experience was si bad

The first room we checked into smelled like cat urine. There was trash left in the room, the sofa bed still had old dirty sheets with a bunch of trash under the mattress. While in the lobby waiting to let the front desk know, the lady in the room next to us was checking out of the hotel because she had roaches in her room. There were no other hotels in the area so we had no choice but to swith rooms to the other building.

The only thing negative I would say about the room was the bathroom. It was too small. Our door didn’t close. The toilet was way too short and the tub was slippery. It was very clean, but those things made it difficult to use.

Came across Candlewood Suites when scheduling a last-minute family visit. The hotel I normally use was full, so I decided to try Candlewood. It was great! The room was clean and comfortable, equipped with a small but fully functional kitchen. It’s only five minutes from my family, and very competitively priced. Will definitely stay here again.

It was subpar at best. I’m not entitled and have stayed in some very sketchy places and felt more comfortable than I did at this stay. Front desk staff was frazzled, cussing about how bad they hate their lives some days and the urgency for service was just lacking. When someone went downstairs to go get an additional blanket, they were met by an off the clock employee who after handing out a flat sheet as a “blanket” and then proceeded to tell the front desk staff that he was going to eat in one of the dirty rooms before he cleaned them. Found that very inappropriate. The hallway smelt like smoke and trash. Will definitely not be going back here.

We were excited about this stay. I had spent a good dollar, it looked great. We wanted to see Salem as well. Not all IHG hotels are created equal, I found. The fellow at check in was lovely. But the complex! Grubby doors you’d find in the worst alleyway that you didn’t want to touch. Some undesirable people in the parking lot and on complex. Several suites are occupied by people on welfare, there were drug dealings. We got into our suite and checked the cupboards. One fork, one dirty knife, one spoon, one drinking glass. Room 127. No paper towels, no coffee and it didn’t match the pictures as it was missing a standing lamp and was dark. The fridge, stove and microwave stainless hadn’t been wiped down. We went to get our luggage and the door wouldn't close as the lock was broken. We ended up moving to an another suite, room 130, which was better. Luck of the cleaner you got. We checked inventory and took items from the first room (as the door was still open) so that we had two of everything. They had an oven, but not a cookie sheet or a pie plate to use. I bought tin foil pans. The BBQ’s were filthy, so unusable. One washer was broken and the dryers didn’t dry well, so we took clothes back to the room and hung them to dry. There were some folk that lived there that were really rough. I ran into one woman in the laundry with no teeth and who had showered in days. Not a place I want to be. The exit doors did not have door closers, so banged all night.

The hallway smelled like cat pee when we walked in and one of our rooms the fire alarm was broken off the ceiling and the Maintenance man had to come fix it, which should have been noticed before we checked in. The oven door was also broken and it looked like people lived at this “hotel” as well. Needless to say we left a day early because it wasn’t comfy or cozy! Pictures lie!

Hallways and stairways looked like they hadn’t been vacuumed in weeks. Furniture in room was tired and looked dirty. Television did not work and person at desk could not fix it. I would not stay there again - it certainly was not worth the nightly rate they charged.