Amazing hotel!

Very clean hotel , staff was friendly, location was excellent close to almost everything, right across the street from Toyota Center

My friend and I stayed here to attend a concert at Toyota Center. The convenience of this location is unequivocally the best. I love the ease of parking in the Avenida South parking garage and going to the crosswalk on the 2nd floor to the hotel. And we literally walked out the door of Pappasitos which is located off of the lobby and walked across the street to the Toyota Center. Con.. not a fan of the sliding door to the bathroom. There was a gap where you could see in. No exhaust fan either. But I would stay again for the convenience of the location. It’s right by George R Brown and Minute Maid Park. We had brunch at the Rustic which was also within walking distance, has great food and live music.

Had an excellent stay. The staff was friendly and the hotel was very clean and comfortable.

The size of the standard room is great. You don't feel cramped and it feels quite luxurious. The shower is one of the best of all the hotels I stay in. This is incredibly convenient if you are attending a conference at the George R. Brown convention center.

I am very disappointed

Loved the indoor pool. The rooms were quiet! All of the staff was amazing, especially Earnest!

Great location

The hotel was very nice, but it was quite expensive, especially after paying for parking as well.

I'm an Honors Gold member and I got assigned room 6100 - the first level with rooms. The window was facing a roof with lots construction materials on it. Last day there, we woke up in the morning with construction workers standing in front of the window. We told the staff during check-out that this room shouldn't be rentable during construction (let alone being given to a Gold member) but it didn't look like he cared much. Very disappointed....

very nice place i love the place

The hotel features a stunning lobby, internal restaurant, and aesthetics, with direct access to Pappas Cantana restaurant from the hotel lobby. This hotel is conveniently located near the heart of downtown. The the hotel offers friendly service and an overall excellent experience. HOWEVER, our room fell Extremely short of our expectations. Despite paying extra for a city view, it did not justify the additional cost, and the room appeared somewhat outdated. The Only reason we would consider staying there agsin is due the locstion and the exceptional customer service!

I was told i could not use Hilton App because i purchased stay with Expedia…but i did the same last time and i could use app. Staff does not like their job at front desk and bars. Time to give the opportunity to someone else

Popped over for a quick girls’ weekend with my mom, cousin, and infant daughter. Every service from valet to bell service was great! Each person was friendly, efficient, and well informed about the hotel’s amenities. We will definitely return!

very happy and satisfied with everything 😊

Everything

Perfect place to stay overnight when attending concert at Toyota Center.

Staff members should be more understanding with tourists who don’t speak English very well. Some treat you as if they are doing you a favor. Someone should explain to them that they rely on tourism.

In the early morning the hotel could not maintain hot water. Had a cold shower.

Beautifully maintained property with kind staff.

Staff at service desk was unfriendly at times and uninformative. I requested information on valet service and was told it was included in my stay. The following day I checked my account and noticed that I was charged an additional $75.00 on my card. When I called and requested clarification I was told it was for 62.00 valet plus taxes. I was led to believe that my fees were all included in the third party app I used. Additionally, $62 for 1 night valet is absurd. The shower door is on backwards causing water to pool outside the shower when opened. There was no shower floor rug provided either.

The hotel is beautiful and gorgeous. Starbucks is on the 1st floor. A lot of dining options around in the area. Pool is on the top floor, glass windows so you have an amazing view, and the pool is big. The gym is on the 2nd to the highest floor, also big, amazing views, and a lot of gym equipment. The only downfalls I see are that I had to remind customer service for disposal slippers and robe. There's no mall or shopping areas nearby. There's no clear explanation for the rooftop area. Other than that, great!

First off, we were unable to check in at 4. The front desk said they would text us when it was ready. We waited around and I finally asked after awhile, and they said oh yeah it's ready! Our fridge made a high pitched whine, which was so bad we had to unplug it at night. When I went to open the curtain on the balcony, the handle came off- it was not screwed on, just placed there. The buttons on our remote control didn't work. The body wash bottle in the shower was off the wall, still attached to its holder, but everything just placed in the shelf area. Wires were visible in the lighted mirror. The floor was so dirty we had to keep shoes or socks on, or the bottom of our feet would be black. That was really gross. I called to the front desk and the guy was very argumentative. To get to and from the pool, there is no direct route into the hotel. You have to walk through their restaurant or walk around the side of the building to the front door. Very awkward. Food for breakfast was nothing special and super expensive (40 for toast, bagel, bacon, and coffee). It was overall about experience that we will not be repeating. For the money, go somewhere else.

Was not good experience the room was dirty food under the bed and table

Excellence property

The hotel is in a great location with a ton of restaurants in walking distance. The hotel staff we encountered were super friendly and professional. Our kids enjoyed the indoor pool on a cold night, one of the reasons I booked here. There were several cons about the room— one was our room was super hot and muggy during the night so I didn’t sleep well. I think the thermometer is controlled by the hotel because I had the temp set to 68 AC (not auto), and the heater was on. The walls are thin so there was a lot of noise from the hallway and outside. I didn’t feel like it was the cleanest room, my son found a froot loop on the floor and I found a long hair that didn’t belong to us in the shower.

Holiday decorations were AMAZING! So many opportunities for photo opportunities. Discovery Green was all lit up and made for a beautiful walk in the evening.

Everyone there was super friendly and helpful.

One day stay enjoy the pool. Room was plain. Bed is comfy.

Stayed here for cheer competition perfect to Walk over to convention center and discovery green park for fun

It was ok, nice room, only thing the room colors are just basic but all in all nice room and stay

This hotel is Beautiful and everything is walkable distance like restaurants, entertainment, park, and Minute Maid park. It’s the best place to stay when you consider location and price.