It was ok. Service could improve. Took me a while to check in. Room had a funny smell

This is our second stay at Bel Azur. We’d also previously stayed at its neighbour, Sol Azur. and used all the Bel Azur amenities. So it feels like our third stay. We keep coming back because we enjoy the staff and the amenities. We asked for sea views and were assigned room 603 which had direct view overlooking the sea. No impediments… just sun, sand and sea. It was unbelievable to wake up to the sun and sea every morning, and to spend time on our balcony. It is a spacious room, with little bar area - kettle, tea and coffee, and mini fridge. There’s a safe, large wardrobe area, bathroom with a tub (which I utilized for a great hot bath), two joined double beds and a single. We requested, and received, 2 robes to use during our stay. They also were able to provide an ironing board and iron for an hour with a 20dt security deposit. We thank front receptionist, Saber for setting up this room for us. It was really special and we sincerely appreciated it.The room was really well cleaned everyday. We always eat too much when at Bel Azur because there is so many choices. Chef Mehrez made sure to make our stay extra special with special meals and lunch invites. The steak dinner he made for us was phenomenally mouth watering. The servers in the dining room really work hard. We like to make special mention of Wajdi Aljaziri and Mohamed Alhajbrahim both of whom would go out of their way for us. Naz, from animation is so friendly! Great lounge bar staff too. Overall, great stay!!

Excellent staff and service

The personne at the reception was too busy to welcome us properly, he was doing too many things at the same time. He gave us an old and durty bungalow. We complain, and they change us the room the day after,upgrading to see view 1st floor bungalow! We appreciate. The restaurant was good, modern, lot of choice, we appreciate Tunisia dishes! here again the staff was really busy and not able to help you (even when missing a fork!) The beach is clean and amazing! The rest of the hotel was modernized in a good style a part of the reception.

The staff was very rude. Even someone I was trying to buy a drink from was rude. A bartender made fun of me for asking where the towel person was. Our room was still hot even with the air conditioning and they said they'd come with a fan but never did. Don't stay here. It's a joke.

Nice beach and pool. Room was ok, but dated. Buffet was ok, but not great. Enjoyed the shops, hair dresser beauty touch, and cheap gym outside the resort. Front desk and wait staff was friendly.

Lots of things were great about my stay. The food is excellent and the room is comfortable, on the small side for a triple but functional. Pools were clean and staff were friendly. Views were exceptional. On the other side, there was an old pair of underwear left hanging in the bathroom. Too few loungers at either pool with people reserving them and never returning. Long lines for snacks and drinks at the pool (15mins or more sometimes to wait). We also tried to order shisha. Many staff members didn’t know where to go. When we finally found it, we got the price, talked about flavors. When we ordered, he claimed to be completely out of all shisha (why give us the price and the flavors?). Also my sea view room was mostly a garden view with the top right corner of the window showing the sea. That should be called a partial sea view.

Great service and friendly staff. The beach is truly one of the best in the Mediterranean. Super clean. We had lunch at the beach bar and the food was fresh, tasty and delicious. Impeccable service. Will definitely come back.

We had a nice stay at Bel Azur Hotel. It wasn’t our first stay, we’ve noticed some improvement with the food, it did taste good and better than last time we were there. Staff was nice and helpful except for some of them that were a little nervous but that didn’t affect our vacation. We will come back again for sure. Thanks!!

clean and nice room. they upgrade our room to a suite that was so welcoming. Every thing was good except the information they gave about public transportation, it seemed that they wanted passengers to use taxis only. Also, the taxi service that the hotel called, charged us more than twice and manipulated the taxi meter. We found this out when we got back to the hotel with the other.

Beautiful hotel, views and feel. Friendly and polite staff . We stayed in seaview bungalow but access was only available by lots of steps to room so unsuitable for us really because we had wheelchair but well worth it if mobile and wanting peace and relaxation. The inside pool closed the day we arrived and outside pooks, although beautiful, were too cold for my son as he has sensory issues so little dissapointed there ecspecially as it looks nice inside . Food was ok but didnt serve chips and again my son has bland diet and would only eat chips while we were there so i was glad we only booked half board. These were my only niggles but i would so like to back again but would probably book just bed and breakfast. However if you havent got fussy kids you d easily find something 😁 great hotel for relaxing holiday in beautiful hammarmet with lovely staff

I absolutely loved my stay at this hotel, as a solo traveller I felt that this was the perfect hotel for my needs. The staff were extremely friendly and you can tell they are a hard working team. I booked an all inclusive stay at this hotel and enjoyed every part of it. My room had a sea view and was cleaned everyday by this dedicated cleaning lady (I forgot to ask her name). I admired her work ethic and quality of the service she provided. She was amazing! The hotel was clean and you can tell it's maintained well. The buffet had a lot of variety and every day the menu seemed fresh and new. This was ideal for me because it allowed me to try new things and not get bored. Whilst there were some local dishes the majority of the food were international type foods. They had theme nights on some nights but still included a variety of other foods. The presentation was amazing and seemed like a 5 star experience. The staff were friendly and attentive and I would especially like to thank Riadh for all his amazing service. The activities were varied and I participated in a range of them such as darts, zumba, a steps class and a cooking class. One thing I would suggest is that the information on the different activities should be advertised better with location information (ie. Meeting place in the reception area). Other than that, the activities were fun and had energetic staff leading them. My overall experience with this hotel was above my expectations, I would definitely be back.

We just spent 16 days at Bel Azur Thalasso & Bungalow Hotel (room 403) and we’re very happy with our stay. The room was clean and ready at check in. Registration was easy and the reception was very pleasant with us. (They have convenient money exchange capabilities at reception.) The porters were friendly and efficient. The room itself is not fancy but it is was clean and had all the amenities you would expect, like a mini fridge, safe and hair dryer. There was also a coffee table and chairs. When we requested a kettle (tea/coffee station) for the room it was provided. We had a Seaview, which gave us a partial view of the sea. There are quite a few trees in the area in between the rooms and the sea. That does obstruct the view slightly. We had a large balcony, with a table and two chairs, and a small drying rack affixed to the wall. We were happy with the level of privacy it afforded us and we enjoyed utilizing the space to enjoy the view and the weather. We opted for the full board package which included all food and beverages (excluding alcohol). The included restaurant is very large and always had plentiful buffet options. We were able to enjoy a good meal three times a day. The food was fresh and very tasty. Great animation staff…activities and shows. Overall, we really enjoyed ourselves and the resort definitely deserves its star rating. We would definitely recommend the hotel to our friends and family.

Perfect stay

Very good management ,excellent reception ,fantastic food convenient location good entertainment at the bar every night we will definitely go back.

Good service

One of the best places I’ve ever stayed in Hammamet. Friendly stuff and clean rooms with gorgeous view.

Very nice

Overall it was a good experience with the stuff and nice stay.

We paid for a bungalow with a sea view. We were given a room on the 2nd floor. We let them know that we were supposed to have a bungalow. They switched our room. However, our sea view was blocked by a huge bush. The patio area behind our room was very overgrown with weeds. And there were ants on our patio. The ants kept coming into our room. One of the neighbors stole our hammock. Our air conditioner did not work so we called the front desk. We were told that they do not work. they do not turn on the air conditioners until the end of May. Very misleading on the expedia page. Food was very bland. There are cats running all over the hotel, inside and out. Even in the dining area. The shower took 23 mins. to get warm. Taking a very cold shower at 5:30 am was not fun. The beach was not cleaned. There was lots of piled up seaweed. Lastly, our bed was extremely hard. We woke up with everything on our bodies hurting the whole stay. Many of the pictures on expedia are not of the Bel Azur. There are 3 hotels from the same chain in the vicinity.

Fabulous hotel in everyway possible - from the moment we arrived until we left the staff went out of the way to look after us. The room was just amazing with the sea view. Breakfast and dinner was wonderful every day and a great selection. Honestly it was an excellent experience - the hotel grounds, pools, gardens, view etc was well looked after. We will certainly come back!

I truly love this Hotel , ever thing about it is Excellent. Can’t wait to go back . A big thank you to all the staff .

The staff are very friendly and helpful They had some synchronization problems with my reservation so instead they upgraded my reservation (for free) with an amazing view. The food at the restaurant was good, you can find a variety of options. Some dishes were tasty some weren't.

Very popular with Tunisian families, and as such quite noisy in the evening. Buffet very busy at peak times (600 pax), but food essentially runs out if you go later.

Lovely sea view from the room. Beach and swimming areas kept very clean. One woman at reception very helpful in providing information for excursions and taxi bookings. Check in a long, unorganized process. No information provided about resort, amenities, procedures, etc. or where to locate such information. No information in room. Dining was uncomfortable as a solo traveller as male staff often solicited me for excursions or evening massages.

A very nice piece of seas to enjoy. Very good facilities like two swimming pools. Good selection of foods at the buffet.

Check up bad they didn’t find our booking. swimming pool and external area, garden and beach amazing and clean.Room was clean but service is like 3 stars.Poor cleaning internal common part and lift. Abundant and various food but medium quality.vegan food available but no lactose free milk and gluten free food.the price we paid is not value for 4 stars hotel

The property is nice, the staff are unhelpful, the food is pretty average (wouldn't want it everyday)

This hotel was good for us. Has its beaches, swimming pools, spa, shop. The rooms are large. We have breakfast and dinner, range of food was good.

The reception staff, especially Adel, were very friendly and accommodating. They helped arrange excursions, exchange money, and taxis. The hotel was really clean - every day, an attendant would provide new towels, clean and organise the room. The cleaner named Hedya was especially helpful and hospitable. The bed was meant to be a king size bed but in fact, it was two double beds pushed together which was really uncomfortable given that I was staying with my husband. The food was very nice but lacked variety. Would be good to have different foods on different days. The private beach and outdoor pools were really lovely & definitely an option for a chill day. The on-site entertainment was also great - karaoke, fire breathing, dance shows.

The reception staff, especially Adel, were very friendly and accommodating. They helped arrange excursions, exchange money, and taxis. The hotel was really clean - every day, an attendant would provide new towels, clean and organise the room. The cleaner named Hedya was especially helpful and hospitable. The bed was meant to be a king size bed but in fact, it was two double beds pushed together which was really uncomfortable given that I was staying with my husband.The food was very nice but lacked variety. Would be good to have different foods on different days. The private beach and outdoor pools were really lovely & definitely an option for a chill day. The on-site entertainment was also great - karaoke, fire breathing, dance shows.

I chose this hotel for my wedding destination and preparation, and 0 regret. Everything was perfect. Our journey in the hotel went very well : the staff and the animation team were really friendly and welcoming. Lots of food option at the buffet which is great for picky eaters , the food is tasty and good. The pool and the beach are very clean and cold which is nice for summer time. During the day the animation team organizes very fun games and sports such as Zumba, Step, aquagym etc. During the night , the animation team organizes once again fun games such as karaoke, guess the song, etc. The rooms are very nice (you can get a sea view), you can also stay in bungalows with a sea and garden view. We recommend you this hotel for its great entertainment, staff, food and activities :) Ps : 2 minutes away from the hotel there’s a salon if you have a special occasion during your vacation Special thanks to Chadha (Guest Relation) and all the reservation team that were Always at our disposal. Even when there was some “mini” problems, I loved how they always made their best to satisfy us and make our stay perfect. The infrastructure is really a 4* hotel and I definitely loved everything. Thank you so much