Altstadt Hotel
Hotel in Heidelberg
3-Star Hotel
Reasons to book
Includes essentialsInternet / Wifi, TV, Laundry and more
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About this hotel
Hotel in Heidelberg, near Heidelberg Castle
This smoke-free hotel features laundry facilities, express check-in, and express check-out. WiFi in public areas is free. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff are onsite.
Housekeeping is not available.
Altstadt Hotel offers 18 accommodations with minibars and safes. Cable television is provided. Bathrooms include showers and hair dryers.
The recreational activities listed below are available either on site or nearby; fees may apply.
This smoke-free hotel features laundry facilities, express check-in, and express check-out. WiFi in public areas is free. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff are onsite.
Housekeeping is not available.
Altstadt Hotel offers 18 accommodations with minibars and safes. Cable television is provided. Bathrooms include showers and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Internet / Wifi
Laundry
TV
Map of Heidelberg
Available Rooms
Single Room
1 Single • 151 ft²
Sleeps 1
You'll be directed to Expedia.com for availability & pricing
Double Room
1 Double • 194 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Triple Room
3 Single • 194 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Quadruple Room
2 Queen
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
1.0
The rooms have no way to be locked from the inside and you will only get one key for the room. Meaning there is no way a person can stay in the room and (safely - think of a fire or other emergency) lock the door while the other person is out with the key. This seems like a small thing but it is not and made me give the location one start only.
5.0
We were very pleased by our stay at the Altstaft. It is a small boutique hotel that isn’t fancy but it is in great condition, super clean and in a great location near Bismarckplatz, transportation and the Main Street for shopping and dining. Walkable in 15 minutes to the funicular to get to Schloss Heidelberg. Would go back for sure.
1.5
The location was very good on a quiet side street. The room was fairly spacious with a table and two chairs. To have a water and some coffee and tea would have been nice. The bed was overdue to be changed to a new one!
5.0
We enjoyed a great stay and generous support
5.0
Hotels meet various needs for various travelers. If you want a small, inexpensive, comfortable and clean hotel in Heidelberg, Germany at an outstanding location near the historic center of the city, operated by a very small, hard-working honest staff, the Altstadt could be the place for you. Given these realities, the services available at upper-class chain hotels are not there. Nor is there parking on the property. But if you arrive by air and train, are self sufficient and patient, the Altstadt could be perfect. I would gladly stay there again.
5.0
Very nice hotel, on walking distance from the centre of the city.
4.0
The check in process was terrible. We were not given a booking number from expedia only an itinerary number. So we could not get our key. We had to pay roaming charges and call expedia to get assitance because we could not contact anyone using the phone number provided by Altstadt because it is just an automated message that hangs up at the end. There is clearly a miscommunication between Altstadt and expedia because we were not given the correct information to properly check in and it was a poor experience for us.
1.0
We couldn't get into the hotel. We were later told this hotel has an entry code email sent to guest for entry. However this code is only on sent to those lucky enough to book on certain websites. Hotels.com is not one of them. So we showed up before the advertised check-in time to find no one at reception, a key box without a code, and a phone numer that goes straight to voicemail. Just before giving up and booking another hotel, by chance someone came by and let us in. This is not a position anyone should be put in. If there is any chance of this happing to your guest you should fix this right away. However, after going back through the reviews we found others with this issue back to 2017. We fail to believe that they are in unaware of this recurring problem. Low cost solutions that randomly leave paying customers on the street is unacceptable!
5.0
There is no puff and nonsense lacey frills but it is quaint, old world classic; clean, comfortable and convenient.
4.0
Great hotel very close to the city center. The room was nice and clean and the staff was very friendly.
2.0
Small but clean room. Few amenities. No ac. But staff were very helpful and friendly. Location was excellent.
1.5
If you book by hotels.com, no one gives you any info on how to check in if you arrive late. The reception was supposed to be open until 20:00. I arrived at 19:55 (because of late trains) and no one was there. No one answered the telephone number that is on hotels.com. I desperately asked another hotel reception to help me (I don't speak German). They finally succeded in contacting someone of the hotel (I don't know how) and they told me to use the reservation number to get the key by a machine. The number, anyway, was different from the hotel.com reservation number so still I haven't understand which number you were meant to enter... but on top of that, this is not a 3 stars hotel by far. Maximum 2. Cheap and anonymous furniture, very small bathroom. The positive thing is the kindness of the reception guy during breakfast.
0.8
If you book by hotels.com, no one gives you any info on how to check in if you arrive late. The reception was supposed to be open until 20:00. I arrived at 19:55 (because of late trains) and no one was there. No one answered the telephone number that is on hotels.com. I desperately asked another hotel reception to help me (I dont speak German). They finally succeded in contacting someone of the hotel (I dont know how) and they told me to use the reservation number to get the key by a machine. The number, anyway, was different from the hotel.com reservation number so still I havent understand which number you were meant to enter... but on top of that, this is not a 3 stars hotel by far. Maximum 2. Cheap and anonymous furniture, very small bathroom. The positive thing is the kindness of the reception guy during breakfast.
4.0
This is an unassuming little hotel in the most convenient spot. It doesn’t have a lobby or elevator, no refrigerator, kettle or microwave. But what it did have was the most comfortable bed, cozy suite with a little balcony and nice view out back. They washed our clothes for a small fee and were very helpful and friendly. Loved our stay,
3.0
Loved the location close to the Alstadt. We were denied breakfast because we were told that we booked with Expedia. Very important...we were told we did not need to make reservations for airport ride. Not true as we almost missed a ride to the airport. It was very loud in the alley. We did not feel very welcomed. We would not refer anyone to this hotel and will not stay there again.
2.5
This is a nice hotel and close to the Bismark Platz at the beginning of Heidelberg's Altstadt. The staff was very friendly and the accommodations were nice. The bathroom was very compact for someone over 6 feet tall.(187 cm) A heavier person may not have been able to navigate it. The Wifi was also spotty which was discouraging when trying to catch up on work.
1.3
This is a nice hotel and close to the Bismark Platz at the beginning of Heidelbergs Altstadt. The staff was very friendly and the accommodations were nice. The bathroom was very compact for someone over 6 feet tall.(187 cm) A heavier person may not have been able to navigate it. The Wifi was also spotty which was discouraging when trying to catch up on work.
0.3
We had an unfortunate experience. First, the hotel is difficult to find, they dont answer the phone, and they closed the office at 7:00 pm, leaving us on the street until 1:00 am when another hotel office clerk found us a hotel room across town. We hope we were not charged for the room. A note could have been left or an email sent to inform us how to get our key. A supervisor from Hotels.com did try to help also.
0.5
We had an unfortunate experience. First, the hotel is difficult to find, they don't answer the phone, and they closed the office at 7:00 pm, leaving us on the street until 1:00 am when another hotel office clerk found us a hotel room across town. We hope we were not charged for the room. A note could have been left or an email sent to inform us how to get our key. A supervisor from Hotels.com did try to help also.
5.0
It was a lovely stay in a hotel with friendly, attentive staff. The breakfast was a typical German one--lots of Brötchen, with a variety of cold cuts, cheeses, fruit, breakfast cereals, etc. Rooms are built on a smaller, European scale, but are very clean and bright. A lovely place to stay!
4.0
Stayed only one night during a biking tour along the river Neckar. Enjoyed the location in the heart of Heidelberg.
2.0
Great location, clean and friendly service. Drawback: no elevator.
2.0
I loved the location of this hotel, right at edge of the busy old town but on a quiet side street. They were flexible about arranging late check-in, though the code I was given for the key lock box was incorrect and I needed to call for better instructions. My room was bigger than expected, and clean - but the bed was terribly soft and would have killed my back if Id been there any longer.
2.0
I loved the location of this hotel, right at edge of the busy old town but on a quiet side street. They were flexible about arranging late check-in, though the code I was given for the key lock box was incorrect and I needed to call for better instructions. My room was bigger than expected, and clean - but the bed was terribly soft and would have killed my back if Id been there any longer.
2.0
I loved the location of this hotel, right at edge of the busy old town but on a quiet side street. They were flexible about arranging late check-in, though the code I was given for the key lock box was incorrect and I needed to call for better instructions. My room was bigger than expected, and clean - but the bed was terribly soft and would have killed my back if I'd been there any longer.
1.5
very clean , small, well located . Needs A/C . Great for a short stay , without kids
1.5
very clean , small, well located . Needs A/C . Great for a short stay , without kids
1.0
no free wifi! also, came late on sunday and had a lot of problem getting in when it was unstaffed. could be sorted out with a phone call - but unfortunately my phone is not set up for calls abroad so be well assured yours is if you come at an odd hour. other than these issues, perfectly ok hotel
1.5
Reasonably priced hotel in the Alstadt district of Heidelburg. It was a bit difficult to find, as the hotel sign is very small. Parking is in the paid car parks located adjacent. Very friendly staff and nice breakfast. Got there around 10 a.m. and room was ready and I took a nice nap following a very early start in Koblenz taking friends to Frankfurt airport.
1.5
Hotel is well located on the edge of the old town and ideal for the sights and many restaurants. Parking nearby is not easy ( I left my motorcycle on the road right outside but I don't think that went down well). Hotel is comfy with good beds and good breakfast. No air con so windows need to be opened at night when it is hot; unfortunately this lets in the noise of the young people who apprear to congregate near by EVERY NIGHT and make a lot of noise until the early hours of the morning.
0.8
Hotel is well located on the edge of the old town and ideal for the sights and many restaurants. Parking nearby is not easy ( I left my motorcycle on the road right outside but I dont think that went down well). Hotel is comfy with good beds and good breakfast. No air con so windows need to be opened at night when it is hot; unfortunately this lets in the noise of the young people who apprear to congregate near by EVERY NIGHT and make a lot of noise until the early hours of the morning.
2.0
I booked this room for my parents. They found it to be a beautiful, spacious and quiet room, with excellent breakfast, and pleasant and professional staff. The only drawback they found was that there was no elevator, so with carrying their luggage this was a bit of a problem. Otherwise they really enjoyed their stay.
1.5
We couldn't get a room in any hotel other than allstadt. At first I was concerned it would be crowded and uncomfortable. Lobby is tiny and smells of cigarette smoke. No elevator, and we were on the 4th floor, our friends on the 2nd. Rooms were large, shower was great. At the beginning of the street for shopping, which is nice. Did not eat breakfast there so can't comment, but it looked good but simple. Beds were not too bad.
0.8
I enjoyed my stay here. The hotel is run by a laid back mother-daughter duo who are very friendly. The rooms are a little old and tired but ok for the price. The breakfast is nice. The location couldn't be better.
0.8
The hotel was very reasonably priced for the location and the staff were very responsive. My only issue was with the mattress. It was one of those old springy mattresses and I couldn't sleep comfortably on it.
2.0
This was a nice little place in the Altstadt of Heidelberg, just right around the corner from the main pedestrian shopping area, fairly close to anything you would want to see as a tourist. The hotel looks like it has been recently refurbished; clean and comfortable, but no frills. Our room had a pod type shower, no soap or shampoo, but immaculate. Beds are firm like in the rest of Europe, but not bad at all. The breakfast buffet was adequate. The staff was very helpful with Wifi (you have to pay 5 euro per day), getting taxis, and even let us check in early. Perfectly adequate place to stay.
2.5
Nice room and bathroom, not fancy, hotel staff was pleasant, decent breakfast buffet that came with room, good location.
1.0
Regular hotel down the first cross street of Hauptstrasse. Good value, nothing out of the ordinary. Everything was fine.
1.5
small operation; good location for all the tourist stuff. Surrounding area is bustling so somewhat noisy especially with the windows open when it is hot. Friendly service at the front desk and at breakfast. As many people write the walls are paper thin. If you stay on the 1st floor then you will have to deal with a lot of noise in the morning because that is the breakfast area.
1.3
The room was clean, the bed was comfy and the shower had loads of hot water. The location was absolutely ideal - right in the centre of town near the Bismarckplatz and all the associated travel connections (buses, trams, the river).
FAQs
How much does this hotel cost compared to others in Heidelberg?
The average price for a rental in Heidelberg is $95 per night. This rental is $35 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Altstadt Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Altstadt Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Altstadt Hotel?
We found 3 amenities for this rental. This includes internet / wifi, laundry, and tv.
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