Extended Stay America Select Suites - Austin - Northwest
Hotel in Cedar Park, TX
Reasons to book
Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more
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About this hotel
Suburban Austin hotel in Pond Springs with free parking
Along with laundry facilities, this smoke-free hotel has express check-out and free self parking. WiFi in public areas is free. Other amenities include a vending machine.
Housekeeping is available on request.
Extended Stay America Select Suites - Austin - Northwest offers 113 accommodations with hair dryers. Accommodations offer separate sitting areas. 34-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.
Along with laundry facilities, this smoke-free hotel has express check-out and free self parking. WiFi in public areas is free. Other amenities include a vending machine.
Housekeeping is available on request.
Extended Stay America Select Suites - Austin - Northwest offers 113 accommodations with hair dryers. Accommodations offer separate sitting areas. 34-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.
This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Map of Cedar Park, TX
Available Rooms
Deluxe Studio, Non Smoking, Refrigerator & Microwave
1 Queen • 1 Sofa
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Standard Studio, Non Smoking, Refrigerator & Microwave
1 Queen
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Standard Studio, Non Smoking, Refrigerator & Microwave
2 Queen
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
2.6
Very loud squeaky bed and blown out mattress. Filthy bathroom floor. Excessive weed smell throughout property after we were forced to sign the no smoking policy? Dirty ice trays in fridge. No lights in parking lot after dark. Rude service at check in.
2.6
Wouldn’t let me check in because my wife who was NOT on the reservation didn’t have her ID
2.6
Was not allowed to check in because the card I presented
For my security deposit was not adequate even though it was a master card debit card that had over $500 available That I have used several times for security deposits, then took the card out of my ridge wallet and a put them on the counter and asked her to pick one, she then told me she was canceling my prepaid reservation, I asked her for proof of refund, she gave me proof of cancellation, not proof of refund. I then had to book another nearby hotel that I’ve used frequently at nearly double the price.
2.6
Do not chance booking here. I had a room booked and paid for in advance; I paid for the room 3 weeks before I was due to stay. They sold it! I showed up the day of around check in time to check in and get my key. The the older man and the taller man working the “front desk” told me they were understaffed and the turnover/ cleaning of rooms was behind. They couldn’t tell me what time I’d be able to check in and I told them I would have to leave for an event and wouldn’t return until 11p when I knew they closed the reception at 9p. So I told them it was imperative that I check in; both of the guys told me to call the number on the gate and the in house staff would be able to get me checked in. I returned when I said called the number and the woman on the phone told me it was a busy festival weekend and that they sold my room and that I would be refunded. I am a woman, in a city I don’t live, at 11:30p, during a festival weekend when everyone is now sold out Or astronomically priced. That’s where they left me. I received a refund from Orbitz who I booked with; turns out they marked me as a no show!Just know your booking is not guaranteed here and they will lie to your face. I will not give Extended Stay another chance to set me up like that again.
2.6
People in front desk was not nice, they dont have customer orientation, specially a black lady
They had a mess with reservations
hotel was clean but the mattresses were very uncomfortable .
2.6
Great location and nice rooms
2.6
This place great! Super Clean hallways and floors in your room. It smells so fresh. Everyone goes out of their way to make sure you are happy. Rooms are really nice and comfortable. I booked a room for 22 more days for those reasons. Great find in Austin. Prices are great as well. Enjoy!
2.6
I never stayed they took my money
2.6
The Staff was helpful and accommodating.
2.6
It is a low cost clean accommodation. However, the check-in is not at a front desk, but a desk behind a steel shutter that closes at 10 PM. We were, however, able to get the attention of night staff when we checked in at 10:10. The security is better than any other hotel, you can't even get to the elevators without a key card. There was a ruckus on the hall and staff were fast to quell this issue.
2.6
The AC didn’t work well to hot inside room
Had checked in and went to room and they where still cleaning the room The room was clean but wouldn’t recommend to staying there again
2.6
Check in went fine. However once we got to the room it was not clean, there were drugs (not much but still) left in the top drawer of the dresser as well as the previous occupants clothing, no washcloths, and no remote for the TV. There were roaches crawling around in the hallway, thankfully we didn’t see any in the room. When we brought up the situation with the remote the employee was aggravated and not very nice, but we did get a remote for the tv. When we brought up not having washcloths in the room (so we could even clean it ourselves) the employee said they’re running low and couldn’t give us any. These are just the main complaints I have. We will not be staying at this location or any other location. Definitely the worst experience I have ever had.
2.6
Upon checking in, other guest complained about unresolved maintenance issues. No air. Front desk attendance not present.
2.6
One of the worse hotels that I did stay in my life , extremely dirty , they didn’t have a curtain in the shower , floor super dirty and when I did try to put my clothes into the drawer, it was super dirty inside , here I’m sending some photos , and also you can hear all the noise from the cars on the street , super bad experience !!😡
2.6
I’ve never met a staff, nor seen a building designed to be less welcoming of their customers. If you arrive early, there’s no place to wait or sit until time to check-in, and staff is unapologetic about that. The building and rooms feel cold like cinder block style dorm rooms. When it’s time to check in, be sure to have all your documents in order to be scrutinized; they seem to be looking for a reason to turn away guests.
2.6
All around horrible stay and experience with this hotel and the staff. Several issues were brought to the attention of the staff and none of them were addressed (no shower curtain in the room, missing towels, no soap available, the list goes on). After communicating concerns to not just the on-site staff but the corporate customer service, the issues still have not been addressed. Even after speaking to Expedia, they were unable to reach a staff member to speak to about the issues. So disappointing.
2.6
Went to bed. Got up to use the restroom. Turned the light on, I didn't know the room was already "occupied" ..killed the "2 occupants" and used my travel lysol to spray all hidden areas. Could not go back to sleep after that. That was in room 101. Left early.
2.6
Nest clean simple convenient reasonable price.
2.6
To begin, theie was a situation before ww arrived that they were correcting. Worker at front was very professional and respectful so did not mind wait. Once my turn we recrived keys and went to room. Room was not ready for us. No comforters on beds, no pillows and most disturbing were the roaches. They were in the bathroom, litchen area and then on the blanket. Pillows in room, once we found them, were stained. Overall, very unclean. Friendly staff did all we asked to help make better but just couldn't take the roaches. Too much there. We were told we could get a full refund and chose to leave.
2.6
Great Hospitality
2.6
My room was not clean and a lot of the stuuf was rusted their were roaches
2.6
The only good thing about it was it didn’t smell like smoke. Less than par for everything else
2.6
The hotel was incredibly dirty. The hotel staff did not have shoes, there was no regular cleaning staff, and the front desk did not have any clerks besides the first night we arrived. The sheets were stained, the bathroom was not clean, and the blankets had cigarette burn holes in it. I had to purchase cleaning products, towels, and blankets to make my stay livable because the other hotels in this area were completely booked.
This hotel was not in the safest area of Austin and I highly recommend not staying here even if you are trying to save money. I have stayed in hotels with this rating before and it was not nearly as bad as this.
2.6
They xcld my room. Hotel was dirty, teash piled up outside. Terrible encounter.
2.6
Good
2.6
The ladies at this ESA are great! That guy that did our checkin (ridiculous) !!! Not only I DID I NOT GET the room I reserved. to add insult to injury i was killing roaches the whole time! Disgusting !! I left!
2.6
No breakfast & scared to go outside at night
2.6
I couldn't sleep in those 3 nights due to the invasion of many cockroaches. Very dirty all areas.
2.6
The room had too many cockroaches, it doesn’t had breakfast, also I doesn’t had hair dryer.
2.6
dirty room blood stains hair smell
2.6
When I arrived to check in there was a sign saying they had no more rooms - despite the fact I had confirmation and had paid in advance via Expedia.The clerk was leaving for the evening and confirmed no rooms were available. He and his 3 friends were standing in the entryway laughing as he told us there were no rooms and telling us ‘good luck’,
2.6
The room had pests and it wasn’t cleaned very well. This was a first for this type of experience for me l had trouble sleeping and only stayed because other hotels in the area were all booked. It was very disappointing.
2.6
When I checked in I did not have a reserved room because Expedia is renting rooms that are not available
2.6
Didn’t find the room we originally reserved and gave us a different room with same rate even tho it’s supposed to be cheaper , room dirty and smells bad , no shampoo, TV doesn’t work , windo doesn’t close .. horrible
2.6
They canceled my booking without informing me
2.6
My door lock wouldn't unlock when I arrived, and a staff member had to unlock it for me. They then replaced the battery. But the next evening, the same thing happened. What would have happened had I arrived back after the front desk closed at 10pm? Sleeping in my car?
I know you get what you pay for, but basic maintenance is something that every hotel should offer.
2.6
No amenities- not even a trash can or bar of soap
Very scary clientele
2.6
The staff were friendly enough but i do not suggest this hotel to anyone. The first room they put me in was the most disgusting off putting space i have ever paid to wak in to. It was so bad i refused a 2nd room and left after getting a refund. I felt very unsafe and uncomfortable with my son.This hotel is for people with addiction and serious life issues.
2.6
I could not stay on the property. There was a power failure and they were closed when I arrived. To make things worse, I am asking for a refund and Expedia told me that I have to wait at least 72 hrs to get it. Very disappointing customer service
2.6
Do NOT trust that your reservation will actually be honored. Have a backup in case they overbook. At arrival from the airport we were told there may not be any rooms available even though we had reservations. Apparently there were 15 reservations for check in and only 5 rooms available! Several families came in that evening to a closed reception desk with a paper sign saying “sorry for the inconvenience”, and they could request a refund online. There was NO ONE to contact or a person on site to talk to.
There were a couple of vehicles in the parking lot with people living out of their cars. There was an exchange of cash for a baggie of some sort. We notified the desk clerk.
The rooms were absolutely bare bones! No coffee maker, or cups, no ice bucket, no ice machine, not even ice trays to make ice, no hair dryer. No hangers for clothes. No hair dryer, no ironing board or iron. No one was at the desk to contact to request these items over the weekend.
We killed over a dozen roaches in each of our rooms.
I would never risk booking here as you may show up without a place to sleep and potentially all other hotels could be booked as they were this weekend. This was the worst hotel experience I’ve ever had.
FAQs
How much does this hotel cost compared to others in Cedar Park?
The average price for a rental in Cedar Park is $149 per night. This rental is $63 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Extended Stay America Select Suites - Austin - Northwest. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Extended Stay America Select Suites - Austin - Northwest pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Extended Stay America Select Suites - Austin - Northwest?
We found 6 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, parking, and laundry.
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