The pictures looked great but the actual room was dirty from lack of cleaning. I tried to tell the hotel but they said there’s nothing they could do! I would like a refund or credit for another trip

Easy to get to location. Felt safe. All staff that I interacted with was friendly and helpful. Clean and comfortable.

Just stayed and were disappointed. Check in was at 3. We arrived at 6 and our room wasn’t ready even by then. We had no hot water for showering and there was urine on the bottom of the toilet by the floor.

The hotel was excellent and very neat, clean

The room was clean bed was very comfortable the breakfast was very good and the staff was excellent!

Very nice staff

Great stay overall!

The only problem I had was with one receptionist that was rude, and has a prejudice. I did not see a name tag on her but asked another receptionist what her name was and she said Marie she wears a nose pierce. She was working second shift. She wanted to charge us and I let her know that we had paid alr3eady online, then she said she would charge $25.00 I asked for what and she said for any damage we cause....so I said I am going to check the room. She proceeded to now look at me and move her head closer and asked in a very rude way "What did you say? so I told her again I was going to check the room,,she then got my husbands license and put it like next to his face , and then when she got the room keys, she threw the keys on the counter. The rest of the staff was very kind and one man even apologized for her actions. She is giving a very bad service for such a good company. I checked on the reviews and we are not the first ones to receive such treatment.

After a long trip and looking forward to relax, we meet up with the receptionist giving us dirty looks and not making eye contact. Just so so rude without looking up says “name”? We had a reservation, couldn’t find it just kept us waiting and plus wanting debit card for extra $25 for making reservation. I was signing to pay and just horribly keeps pulling on paper for me finish!!!! She proceeds to throw our room cards on counter, no thanks and no nothing! Didn’t know where elevators were. No ice machines on floors and to top it off pool was closed for maintenance! We came to Cleburne Tx for a family reunion for a week but just stayed one night especially because of that lady. We just went to hotel next door for following days plus told all out of town family members to stay away!

Front desk lady didn't give much input on you have to ask for room service or no room service

The check in and check out staff seem to be clueless to what they were doing

Clean and comfortable

Price was not honored.

Very nice hotel and good service

Very clean and up to date. Check in was a breeze. Will definitely stay here again.

Great stay. Nice facilities. Pillows were terrible.

Renovation nightmare! Everything below the 4th floor was trash. The pool wasn’t available, and the staff wasn’t very friendly.

Horrible stay. we were not informed that it was under renovation, there was no gym or pool. Which is why we booked there. My kids were not able to enjoy a pool, if we knew we would’ve went elsewhere. The sink leaked all over our stuff in the bathroom and the toilet constantly ran.

I did not know the property was under construction. I was also not told that there would be no breakfast- not a big deal, but it would have been nice to know to plan better.

Booked a room with a king bed for my wedding night. Hotel was under construction which wasnt a huge deal, however, upon arrival we were informed that even though we reserved a king weeks prior they did not have it available. They put us in a room with a queen bed for $20 cheaper. Annoying, but whatever. We get to the room, it is not a queen bed but a full, there is some mystery splatter all over the ceiling as well as painters tape, no mini fridge for the snacks we brought from our wedding, the toilet didnt flush properly. All in all, a hot mess. And made it much more annoying that our room had essentially been downgraded because of their screw up.

The property was 75 per cent under construction. I believe expedia should have known rhis and informed about the contruction. Our shower leaked all the time when we arrived the bathroom floor was wet. The mangner had no other room to put us in. Because the construction guys were also staying there The whole first floor was totally under construction. It should have been closed for remodlingWe were very dissappointed in our stay

Property is under complete remodel. Heavy equipment moving around, scoffolding covering entire building, construction workers hammering outside your window at 8am. Poor water temp in shower as well as poor drainage in bath. Long walk to enter hotel since front entrance is closed for construction. Mother is handicap but we couldnt psrk in handicap parking because of the construction. Bugs crawling around the floors. No hot breakfast which was a big reason we stayed there. I would suggest no one stay here until construction is complete.

The hotel was under repair and very much a complete disaster. If I would have known this I would have selected a different hotel. The staff was very courteous and welcoming.

We were looking forward to our stay and we’re highly disappointed to receive an email the morning of the day we were to check in letting us know of limited services due to a major remodel. No elevator, no Wi-Fi, no pool, no usual breakfast (simple sack breakfast available), etc. We had to scramble and were able to find three rooms at another local hotel, but we were fortunate to get those last rooms. Obviously, the remodel has been underway for a while and it was shameful on the part of the hotel not to notify us until the day of our reservation.

Property was under construction, was not made aware at time of booking. Elevators were out of service, had to climb 3 flights of stairs to get to our room. The place was filthy and looked like an abandoned hotel.

I was unhappy I wasn’t notified about the construction going on and pool, hotub was closed and no Wi-Fi .

There was NO notification that this facility was under a complete renovation. No amenities were offered or open. This included, a swimming, pool, fitness, gym, morning breakfast, the rooms smelt of dust and dirt. The air conditioners were filthy. The hairdryer actually blew up the next morning. Worst Hampton Inn I’ve ever stayed in and I’ve stayed in this one several times, but not being notified of the construction in order to allow me and my son or both asthmatic to change. Hotels was a joke we were unable to cancel because we went through hotels.com.

It will be nice when finished, but right now it leaves a lot to be desired....

The property is undergoing major renovations and none of the advertised amenities were available, including Wi-Fi. This should be advertised up front before allowing people to book a room, rather than finding out when you go to check in and it’s too late to find an alternative place to stay. Also, charging $150 a night when none of the advertised amenities are available is shameful. Either close until the renovation is complete or tell people in advance and charge a fair price. The staff was incredibly helpful and gave me the option to cancel for a full refund. However, with it being Labor Day weekend, everything else around was booked. The room was clean but definitely in need of the overhaul. The air conditioner smelled terribly like mildew and was really noisy. If you’re thinking about staying here, I would definitely call them before booking to see what condition the property is in.

Building in shambles due to on-going constricting inside building. Should have advertised as being in midst of remodel.

Our room was clean, and the bathroom was clean. Hallways were clean, but this facility is under MAJOR remodeling. I mean, major. Pool is out of service. There was breakfast but it was all pre-cooked, pre-packed. It was not buffet because of the remodeling. We always bring our own food so that was not a big deal for us. The wifi was confusing and we could not log into it without a popup saying we might be charged $4.95. We didnt know if that was a daily rate, or what, so we didnt use it. Everything that was not under construction was neat and clean and our room was cool (100 temps outside). I feel like the staff were really working hard to make up for the modeling. They were always very generous if we needed extra washclothes, etc. Once renovations are done, we will definitely try them again. The staff were all very kind and helpful. If just adults are traveling, even with the remodeling going on, it would be an ok place to stay, but might be a little difficult for families with little kids with no pool, and construction equipment around a good portion of the outside of hotel. They did discount our room, without us even asking, which I thought was very nice of them. It's a quiet, safe location just a,minute or so from stores. Im not saying not to stay here, but just be aware of the remodeling.

It was unclear when we made reservations that the facility is under construction. The room was fine. The wifi was not working. The lobby wasn't even accessible. Just unclear on hotels listing.