Hotel Maya Turquesa - Playa del Carmen

Standard Studio | In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets

3.4 / 5.0

Average(274 Ratings)

Hotel in Playa del Carmen

3-Star Hotel

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with free breakfast, steps from Quinta Avenida
An outdoor pool, a restaurant, and a snack bar/deli are available at this smoke-free hotel. Free self-serve breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a children's pool, a 24-hour front desk, and tour/ticket assistance are onsite.
Hotel Maya Turquesa - Playa del Carmen offers 40 air-conditioned accommodations with safes and ceiling fans. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

Amenities

Pool

Air conditioner

Internet / Wifi

Balcony or Patio

Map of Playa del Carmen

Nearby attractions

Available Rooms

Standard Quadruple Room

2 Double

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Family Suite

3 Double

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

XXX Family Suites

2 Queen

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Standard Room

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Superior Suite

2 Double • 1 Queen

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

$$$$

Hotel Maya Turquesa - Playa del Carmen

$$$$

3.4 / 5.0

Average(274 Ratings)

Hotel in Playa del Carmen

3-Star Hotel

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An outdoor pool and a children's pool are on site.

Amenities

Pool

Air conditioner

Internet / Wifi

Balcony or Patio

Map of Playa del Carmen

Nearby attractions

Available Rooms

Standard Quadruple Room

2 Double

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Family Suite

3 Double

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

XXX Family Suites

2 Queen

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Standard Room

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Superior Suite

2 Double • 1 Queen

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

3.4 / 5.0

Average(274 Ratings)

1.0 / 5.0

Sep 2024

Staff members are not friendly

5.0 / 5.0

Sep 2024

The staff was great

5.0 / 5.0

Aug 2024

The staff is awesome

1.0 / 5.0

Aug 2024

They replaced me to a hotel in front of 5th (very very very loud until 4am) the toilet flush is not working, the shower is awful, and the breakfast was only a toast bread with butter and coffee, I stayed in a hostel call by maya monkey Cancun, but I swear I had the best experience ever I could meet so many people from everywhere, the food was amazing (breakfast as well) they have a bar for you enjoy but close early for you rest it was a lot funnn!!! And same price I highly recommend it (THE HOSTELLLL) not this one

2.0 / 5.0

Jul 2024

Dirty bathroom, holes in the ceiling

3.0 / 5.0

Jun 2024

Flush is not working and staff can do nothing about it but staff are super nice. This is whatbyou get for cheap price so not complaining much.

0.5 / 5.0

Jun 2024

The place is not the best but like they say you get what you pay for. This was a family trip to celebrate my birthday and my uncle’s wedding anniversary. As a gift they wanted a JBL portable speaker so I bought it for them. The night that we arrived I place the speaker in the closet of the room so I can give it to them on their anniversary day little did I know that the house keeping already had his eyes on it. So the day came and I went to get the speaker and it was gone I look everywhere but I didn’t find it. Si I decided to tell the front desk that the speaker is gone from my room they told that they were not able to do anything at the moment but they will let their manager know the following day. The next morning I went to talk to the manager and she said that they are not responsible for lost missing items in the room. When the only person who entered the room besides my family was the house keeping guy. After I spoke with the manager she admitted that she’s been having problems with this person but she doesn’t do anything about it she let him work at the hotel probably stealing other people’s belongings. After we had the conversation she promise that she was going to make it right before our trip was over but th day she was supposed to give me a solution she didn’t show up for work and left me a message with the front desk lady saying that she was sorry and that she was going to be in contact with me to get this matter resolved. if you want to feel safe stay away.

5.0 / 5.0

May 2024

Nice pool

3.0 / 5.0

Apr 2024

Good enough for the short stay. Water pressure was not enough in the faucet and to flash toilet. There was no ice.

2.0 / 5.0

Mar 2024

Old and not clean at all Kitchenette without any ustensils, plates or pots. No water provided

2.5 / 5.0

Feb 2024

Great Hotel! Suited my purpose and needs...

3.0 / 5.0

Feb 2024

Older hotel not as clean but the location is great!

1.0 / 5.0

Feb 2024

No daily housekeeping stayed 3nights. Only One outlet in the room. Paid for a queen got a full, no queens available in the hotel per front desk. Breakfast is a joke you can only choose from their daily selection and everything else is additional even milk for coffee. Killed two roaches in the room.

4.0 / 5.0

Jan 2024

The staff was super friendly and helpful. The room was nice, but the building is old, so expect cracks and dirt and some rusty faucets and repairs needed. The breakfast was good, but very slow service, so expect to be there for a while. Only one thing more to say: there is a rooftop bar right behind the hotel, so expect noise all night every night. If you can sleep through it, the beds are comfy. If you can't, try and find a hotel a couple blocks away from the center of town.

1.0 / 5.0

Dec 2023

This is the worst property I have ever stayed in. We got relocated to this property after our first property abruptly canceled and it was really bad. There were only three towels in each room for five people, there was only sheets on the bed and no blankets, there was no window glass in the bathroom window. so it was impossible to secure the room. The old lock on our door on the inside was completely broken. There is a nightclub on the building just outside our door and it played till 3 AM so we couldn’t sleep. The continental breakfast was only one option which ended up being good but there was no choice so I’m not sure how you can call it continental. The staff was the best part they were very sweet. If it wasn’t for them, I would give this property and 0. I think you should rewrite the description, because if anybody wants sleep at all before 2 AM, you should not stay here. I honestly don’t think that this property needs to be removed from the options but it should definitely not be the price it is it is not worth it and the description should at least say no blankets and the room should be secure.!!!

4.0 / 5.0

Dec 2023

It’s in the middle of Playa Del Carmen.

5.0 / 5.0

Sep 2023

The best service and nothing bad.

5.0 / 5.0

Aug 2023

The staff

4.0 / 5.0

Aug 2023

I have no complaints. My stay was peaceful and would come here again.

1.0 / 5.0

Jul 2023

Extremely poor service, rooms dirty, zero customer service, noisy, bad odors, unprofessional, I would NEVER go back to that hotel. Maya Turquesa.

1.0 / 5.0

Jul 2023

STAY AWAY! Cockroaches were in our room the day we arrived and more after housekeeping swept the first round away. Pool smelled of urine and no staff can speak English. We left and went to another resort which was the best thing we did. DO NOT STAY HERE!

1.0 / 5.0

Jun 2023

I will never know because we were told we would not be able to stay at Hotel Maya Turquesa due to a broken air conditioner and moved to another hotel but this one did not have a swimming pool.

0.5 / 5.0

Mar 2023

The front desk people, except two of them. Were the worst customer attention i have received in a hotel. They don’t care about the customer experience and helping their consumers either. From a small question about parking to invoices requests. They never help.

2.0 / 5.0

Feb 2023

I requested a first floor room. They gave me a 3rd floor room lots of stairs. It took them 6 days to relocate me to a lesser quality furst floor room after several requests. The oroperty is is very aging and needs lots if care. My initial room had lights out, curtain rod fell, no blankets, no toolet psper holder, very shabby. Best part is location.

3.0 / 5.0

Jan 2023

This hotel is definitely a two star hotel. You get what you pay for. The pictures on Expedia must’ve been taken when the hotel was first set up. However, there is a lot of wear and tear our room door handle was broken, barely hanging however, the deadbolt was sufficient to keep the door closed. Our room was by the stairs so You could hear the party goers coming up the stairs at 4 AM which would wake us up. We could also hear everything that was happening in the kitchen when dishes were being cleaned up or put away, this, too, would wake us up early morning, The bed linen and towels also showed wear and tear. Our beds only had sheets on them. No extra covers so we would use our towels to cover ourselves up to keep warm at night. If you book a room here, make sure to bring a light bed cover. Our booking was for a standard queen size bed instead we were put in a room with two double beds and told us that was an upgrade which, in fact we didn’t feel like it was an upgrade because it was my husband and I we didn’t need a second bed, the ceiling fan if put on anything above low would squeak all night. All staff were very friendly and nice and welcoming so this made our stay a bit more on the pleasant side. Kitchen staff were also very pleasant and friendly. Sadly, when we tried to order bacon for our eggs, there was none available for multiple days. The location of this hotel is perfect to get to the beach in minutes and also plenty amenities all walking distance

2.0 / 5.0

Nov 2022

The location was the reason that I stayed here. Right in the middle of the action. The room was very basic but just what I needed. It would be great if there was a fridge in the room or at least an ice machine on property. Also I asked for an iron twice but each time someone else was using it. You get what you pay for I guess.

4.0 / 5.0

Nov 2022

Close to the 5 ave and the beach

1.0 / 5.0

Jun 2022

The hotel is not at all as advertised but it IS CLEAN! the bed was very soft and comfortable, albeit there were no covers or blankets only sheets. The day staff were very friendly and helpful, the evening staff were more about hanging out but hey it’s Mexico so I’d probably do the same so no harm, no foul. I didn’t love my room so I checked out a day early but that was mostly because I wanted an actual window. The hotel is centrally located to 5th Ave, lots of places to shop and eat.

0.5 / 5.0

Jun 2022

3.0 / 5.0

May 2022

Bath tub was broken toilet wasn’t glued from the bottom and eater came out.

2.0 / 5.0

Apr 2022

Very nice location and wunderfull and very helpfull staff. The hotel is a little worn down but it is clean.

4.0 / 5.0

Apr 2022

Good price, staff was good about changing my first room when it was unsuitable. Terrific central location, close to plaza, only 3 blocks from beach.

2.0 / 5.0

Apr 2022

Good price, staff was good about changing my first room when it was unsuitable. Terrific central location, close to plaza, only 3 blocks from beach.

5.0 / 5.0

Apr 2022

Stayed here for 10 days. Great location, walking distance to the beach. Bring extra towels they charge for them.

5.0 / 5.0

Apr 2022

Everything was excellent and professional I am very happy with my stay.

2.5 / 5.0

Mar 2022

Excellent service, friendly staff.

2.5 / 5.0

Mar 2022

Excellent service, friendly staff.

2.5 / 5.0

Feb 2022

Very good

2.5 / 5.0

Feb 2022

Very good

1.5 / 5.0

Jan 2022

Location is good. Free breakfast is pathetic. Rooms are depressing. Tub was cracked. Toilet fills up very slow. Safe was broken.

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $129 per night. This rental is $83 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Hotel Maya Turquesa - Playa del Carmen. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hotel Maya Turquesa - Playa del Carmen. Enjoy the water!

Is Hotel Maya Turquesa - Playa del Carmen pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Maya Turquesa - Playa del Carmen?

We found 5 amenities for this rental. This includes pool, air conditioner, internet / wifi, balcony or patio, and tv.

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4.6 / 5.0

Outstanding(203 Ratings)

BEACH HAUS-Suites Vacacionales

Apartment hotel

in Playa del Carmen

1 full bed

Garden · Pool · Pets allowed

This Apartment hotel in Playa del Carmen, is the right price for your (business stay, family stays, couples stay, getaway vacation, etc.) today!

$$$$

Hotel Maya Turquesa - Playa del Carmen

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Standard Quadruple Room

Family Suite

XXX Family Suites

Standard Room

Superior Suite

Hotel Maya Turquesa - Playa del Carmen

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Standard Quadruple Room

Family Suite

XXX Family Suites

Standard Room

Superior Suite

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Maya Turquesa - Playa del Carmen pet friendly?

What amenities are available at Hotel Maya Turquesa - Playa del Carmen?

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