Crowne Plaza Hotel New Delhi Okhla, an IHG Hotel
Hotel in New Delhi
5-Star Hotel
Reasons to book
High-end valuePrice for this property is higher than average in the area
Includes essentialsGarden, Pool, Air conditioner and more
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About this hotel
Luxury New Delhi hotel in Kalkaji with 2 restaurants
This hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Housekeeping is available once per stay.
Crowne Plaza Hotel New Delhi Okhla, an IHG Hotel offers 208 air-conditioned accommodations with DVD players and minibars. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, and hair dryers.
An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
This hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Housekeeping is available once per stay.
Crowne Plaza Hotel New Delhi Okhla, an IHG Hotel offers 208 air-conditioned accommodations with DVD players and minibars. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, and hair dryers.
This New Delhi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Map of New Delhi
Available Rooms
Junior Suite, 1 King Bed
1 King • 484 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Standard Room, 1 King Bed, Business Lounge Access (Top Floor)
1 King • 387 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Standard Room
1 Single
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Standard Room, 1 King Bed, Non Smoking
1 King • 388 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Standard Room, 2 Twin Beds, Business Lounge Access
2 Single • 388 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
0.5
We waited for almost 20 minutes in a queue to check in. Throughout our stay, our room keys kept deactivating, which involved more trips to reception and further queuing. The corridor carpets were dusty, with crumbs outside my bedroom door that were still there when I checked out. Our rooms were grubby, particularly the bathrooms. We were given one towel each. My colleague’s shower leaked and created a huge puddle on the bathroom floor every time she used it. On our first morning there were no tables available at breakfast, no cups, the self-service areas were chaotic. My colleague had to drink her tea from a cereal bowl. I asked to move to my colleague’s room when she left for the UK a few days before me as my room was so small it didn’t have a desk. She checked out in the early hours of the morning, I went out to some meetings and asked for the room to be cleaned. I got back at 6pm and it hadn’t been touched. I had to wait for almost 2 hours and when I was finally able to access the room again, I don’t think they had put clean linen on the bed!! A truly unpleasant stay overall. The staff in the breakfast room were harassed and the atmosphere was not pleasant. The only positive was the wonderful young girl who made the omelettes. She worked SO hard, but didn’t seem to get any appreciation.
1.5
The room was not clean and there were only 3 hangers. Electric kettle was not working and had to be replaced. Floor had dirt on it. Shower water knob was broken. Toilet water was all yellow and looked dirty.
1.0
Nice hotel, but the service light in the room can’t be switched off.
And very mediocre service in general.
2.5
When I first entered the room I was assigned, there was a strong odor coming from the bathroom. So, I requested a room change, and the new room had no issues. I stayed for five days, and while everything was clean, the food was delicious, and the staff were always friendly, you need to keep in mind that the hotel is located right next to a main road, so the noise from the traffic can be quite loud until 10 p.m. Although the hotel might be close to famous tourist spots, it's a bit disappointing that it's hard to find clean restaurants nearby.
5.0
The woman at the front desk never said HELLO. She smiled and spoke kindly, but she didn't say hello first and ignored my greeting. It was an unusual experience.
5.0
Awesome hotel. Awesome staff. Great food options inside restaurant.
4.0
Staff is good but service is not as per the price. We experience poor services and also I believe towels are too old. Need to upgrade the service system as well as other operation related services. Hope my review help!
2.0
Comfortable stay. Room carpets require cleaning as they smell.
4.0
Great service. Rooms are spacious, hotel lobby well maintained and clean. Hotel restaurant was nice and
Had a nice selection of food. The staff go out of their way to make your stay comfortable and are so courteous. I cannot say enough about how great I felt about the customer service.
The hotel is not centrally located. There are not many places to walk to, but then again, you don’t want to walk around too much when it’s so hot outside. I mainly used Uber to get around and greatly appreciated to have a nice comfortable and clean room to come back to.
5.0
I recently stayed at the wonderful hotel with a group of friends and overall, our experience was quite delightful. The staff was incredibly friendly, always greeting us with big smiles and providing great service throughout our stay. From check-in to check-out, they made us feel welcome and attended to all our needs promptly.
The hotel itself is well-maintained with all the facilities one could ask for during a pleasant stay. The rooms were clean and comfortable, offering a relaxing space to unwind after a day of exploring the city. The amenities provided added a nice touch to our visit, making us feel pampered and well taken care of.
However, there was one significant downside to our otherwise fantastic stay - the washroom drainage issue. Unfortunately, the drainage in the washroom was not functioning properly, which made taking showers a less than pleasant experience. Dealing with standing water while trying to shower is definitely not something you want to encounter during your stay at a hotel.
Despite this setback, I must commend the staff for their efforts in trying to address the issue promptly. They were apologetic and tried to assist us as best they could, which we appreciated. It's evident that they care about the comfort of their guests and strive to provide a positive experience overall.
In conclusion, this hotel is a great choice for those looking for excellent service, friendly staff, and a comfort
2.5
very nice view, good food and service. I will still stay in Crown Plaza next time.
3.0
The hotel is away behind 5 star hotel , internet down for 2 days
Poor international TV channel
Hygiene is out of stander. No good monitoring on house keeping people.
Breakfast buffet are very limited to Indian food.
The price is very high compared to the services and facilities at the hotel.
All hotel facility close at 11:30 pm except in room dining
3.0
Very nice building and indeed rooms and shower etc. but it was cold in Delhi, and the room did not get above 17C. I asked for a heater on 3 times and one finally arrived on the 3rd night.
The Buffet meals were great (both breakfast and dinner) but I for a poached egg at breakfast and after a long wait had a disappointing result.
The staff were certainly polite but as an example, the heater just didn't arrive until I really made a fuss.
0.5
The pool is being redone. Which means no pool and aot of noise if they put you above pool
2.0
No trash bag in trash can room stink bath room and toilet to tight staff excellent dinning area very nice food good
2.0
Nice hotel
Good value
Comfy bed
3.0
Does not seem to be a five star as listed. Cleaning standards are poor. Overall service very average
2.0
Pleasant stay as a European, alone travelling woman with light skin colour. Room was neat, spacy and clean; service good and professional.
4.0
Due to some upgradation in progress, there was a persistent problem with the access card which had to be renewed each time we came out of the room n had to enter
2.5
I was blown away by the hospitality of this hotel. Every single member of staff was kind and welcoming, the room service team going out of their way to gift me some sweets for staying with them. The room itself is extremely comfortable and the facilities at the hotel are fantastic. Nikhil ensured that I was enjoying my breakfast every morning, going out of his way to make me eggs on toast one morning. I will definitely be returning, as this experience made me a loyal customer!
5.0
Good stay
5.0
Nice rooms & great hospitality!
2.0
Staff is polite and courteous. Rooms are clean. breakfast is also good.Dinner food not upto the mark and expensive. since this hotel is in industrial area no option but to eat here only
Rest all is fine.
2.0
Excellent stay. Good food but most Indian stile. Very chilly
1.0
I was provided a room with dusty bed and table. Upon request my room was changed but the level of cleanliness was the same so had to request for another change and again it was the same. In the end I requested for a cleaner to come and clean whilst I was present in the room.
3.0
It was an average property
5.0
Excellent service at the restaurant, cuisine variety and innovative idea of Purani Dilli theme made my stay very memorable
5.0
Crowne had consistently high standards that I have come to expect worldwide. What really set the Okhla property apart was the professionalism and helpfulness of staff. We arrived late at night when restaurants in local area, and room service at crowne had closed. However, staff understood our situation and cooked an amazing meal for us. Everyone that we dealt with was super helpful and professional, they did everything with a smile. Really set a positive tone for our time in india.
2.0
At check I informed them about not having the second person, but they refused to make any changes as my booking was through Expedia. Had to pay INR.1000 each day for the 2 nd person even though there was no second person.
Front Desk was unable to extend my check out as the original reservation was through Expedia. Asked me to another booking through the IGH app. Hotel demanded all payment in advance!!!! There are more but the WORSE was a LADY CALLED and WOKE ME AT
10:30PM to ask the expiry date on my passport!! THIS IS THE WORST Crowne Plaza I ever stayed.!! These staffs are not professionally trained at all!!
2.5
Situated in the south east of Delhi, neighbouring the Okhla Bird sanctuary, we enjoyed the views over the woodlands, the rooms were spacious, clean, beds comfortable and bathrooms were laid out in small cubicles for each necessary function. The pool was enjoyable, the restaurant and bar had great ambience and food was delectable. The staff were ever do helpful, courteous and engaging. Transport was excellent.
1.3
Situated in the south east of Delhi, neighbouring the Okhla Bird sanctuary, we enjoyed the views over the woodlands, the rooms were spacious, clean, beds comfortable and bathrooms were laid out in small cubicles for each necessary function. The pool was enjoyable, the restaurant and bar had great ambience and food was delectable. The staff were ever do helpful, courteous and engaging. Transport was excellent.
5.0
Plaza is a real Five star Hotel, the staff are very professional they attend to your every needs,very friendly and are always smiling, the food is amazing in the restaurants and the gym is well Equipped, gym instructor was a great and very well experienced, after the gym you can step into beautiful outdoor poo. This hotel is spotless, the rooms are large and the bed is like sleeping on the cloud, I would highly recommend the crown plaza I’ve stayed in many other crown plaza hotels worldwide, and they always deliver the best service. I look forward to my return visit.
2.5
Plaza is a real Five star Hotel, the staff are very professional they attend to your every needs,very friendly and are always smiling, the food is amazing in the restaurants and the gym is well Equipped, gym instructor was a great and very well experienced, after the gym you can step into beautiful outdoor poo. This hotel is spotless, the rooms are large and the bed is like sleeping on the cloud, I would highly recommend the crown plaza I’ve stayed in many other crown plaza hotels worldwide, and they always deliver the best service. I look forward to my return visit.
2.0
Of the Crown Plaza's I've stayed at, this one is ok, but not the best. Up keep could use some work. Bad location too. Room was non-smoking but smelled like smoke. Carpet had wet spots when I checked in. Pool and locker room not too clean. Gym was great though. Friendly Staff. Bar was great too.
2.0
Stayed at the Crowne Plaza for a couple of days and my stay was comfortable. The room was spacious, the bathroom had a shower and tub. Minibar along with the usual tea/coffee making amenities were available. The breakfast spread had variety from continental to Indian and Asian. The front desk staff were friendly and helpful. The drawbacks are that the property is fairly old so it does look a little worn out. The Indian food I ordered was pretty bad but the continental was good. I was also woken up close to midnight by housekeeping who brought towels to my room which I had never asked for.
1.0
1. Always maintain some cash with you, if possible small changes as well.2. Wait for atleast 40-45 mins if you want any crocery/ plates etc or call atleast 3-4 times before you get that3. does not match room cleaning expectations.4. Always keep Customer copy of your payment proof, staff might mis type and they can claim twice so confidently rather than checking their system/statements 1st.
1.0
1. Always maintain some cash with you, if possible small changes as well.
2. Wait for atleast 40-45 mins if you want any crocery/ plates etc or call atleast 3-4 times before you get that
3. does not match room cleaning expectations.
4. Always keep Customer copy of your payment proof, staff might mis type and they can claim twice so confidently rather than checking their system/statements 1st.
1.5
Rooms not cleaned and service was just ok.
2.5
The hotel was clean and the buffet was great!
2.5
A great and relaxed stay
FAQs
How much does this hotel cost compared to others in New Delhi?
The average price for a rental in New Delhi is $39 per night. This rental is $39 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Crowne Plaza Hotel New Delhi Okhla, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Crowne Plaza Hotel New Delhi Okhla, an IHG Hotel. Enjoy the water!
Is Crowne Plaza Hotel New Delhi Okhla, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Crowne Plaza Hotel New Delhi Okhla, an IHG Hotel?
We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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