The staff at this Home2 Suites are amazing!! The condition of the hotel could use some maintenance, and upgrades; new flooring; new caulking in showers; blinds; lampshades etc. were in need of some updates and redoing. So that was the only drawback. The staff on the other hand, not enough can be said about how accommodating they all were. I’ve had less accommodating staff at $800 per night. I was able to charge my car, which is a huge bonus, and the hotel is quiet and in a very convenient location. I hope they dump some cash into this establishment and do some of the needed maintenance type fixes, in order to live up to the service that the front desk and others are giving.

When I first walk in.....the lobby was clean, very nice....but when I went to my floor,OMG ....the worsted....people yelling and screaming all night,I called they told me i was hearing things....lol what joke.....don't go here....HATED IT

Judy was rude and racist!

This hotel was fine for an overnight stop on our roadtrip, but will likely find another option in the future. Lots of small issues that we usually dont encounter with Hilton hotels (even other Home2 Suites).

Very clean. Room was perfect for our family of 5 including a child in a wheelchair.

Convenient, clean, and i like an outdoor space which was provided.

I had 2 different credit cards for my deposit and they didn't except neither. This was a very big inconvenience.

Enjoyed our stay

Very nice room

Perfect place to stay

It was decent. A little dated carpet, but I slept comfortably and staff was friendly.

Every thing was very good 👍

Great property and staff

Only issue was the loud music in the lobby which we could ear all night on our room, other than that all good!

Very pleasant experience

Great

Great

Very comfortable

Nice.

I loved that it had a microwave and truly a little kitchenette great for families. Breakfast was perfect and staff was amazing and so friendly

Great stay

Clean

Check-in late at night was complicated due to someone else “ with a similar name” being already checked in and given the room I had reserved more than a month ago. The front desk staff eventually found an acceptable room for our family of 3 adults and a 6 yr old child, but it was not what we had expected. Hotel was clean. Linen for pullout bed looked like it had been in the bag for awhile, instead of freshly laundered. I was told by the front desk that I’d be “ compensated” for the confusion and basically the messed up check-in, but I booked thru Expedia so I’m pretty sure that will not happen. We were very very tired, so we’re glad to have the room. But it was disappointing, I expect better from Hilton

The hotel was room was clean and quiet.

Phenomenal staff

There were kids running everywhere; up and down the halls all hours. The pool was closed 2 days. There was ZERO hot water. Frustrating to pay that much for a less than ideal stay.

There were roaches in my room. Bathroom, common area. Manager was completely unresponsive and the staff was not helpful.

Front desk Javon was terrible and disrespectful I will never come back

I did not enjoy my stay here. First night, someone in another room calls my room stating that they had to be at work at 5am. Asking if my kids could quiet down (it was 8:30pm) Meanwhile , I was already winding them down for bed. I go to the desk the next morning to ask when did the quiet hours start. They didn’t have an exact time, but offered me another room. This is when I found out the place is basically an extended stay. In which case, it would make sense to put the short term guests on different floors than the people living there. They offered to move us to another room, I accepted. The room was to be ready in 40 minutes. Changed my plans to be there for the move. The room was still dirty. Glasses looked used, trash still on the floor, etc. They rushed me into a dirty room. I wanted my kids to use the pool, but it was overcrowded due to a pool party. However, when you check in, you sign a for not having parties. So no pool for us. Next morning, the breakfast area was overcrowded with the pool party crew. My family and I decided to leave out for breakfast. I requested a late check out with hopes we could still use the pool before leaving since my kids were upset about not getting to go. They told me my room was not eligible since I booked through Travelocity. We immediately packed and checked out. I will not be returning to this property again.

Lack of towel availability was the only issue other than that it was amazing

Our stay was ok but we had trouble getting the internet (it finally came on a few hours after we arrived after trying many times) and the elevator wasn’t working except to go up to our room on the second floor but not down and having a bad knee it was a problem for me. Didn’t enjoy the breakfast. Only fresh hot item were the waffles. There were pre-maid egg sandwiches which were dry.

The hotel was clean, in good condition, and in a very convenient location. However the night staff was very rude and unprofessional. My family and I were targeted from the beginning. Before we could get situated, the security knocks on the door saying we had a noise complaint(hadn’t even had the chance to put our bags away). 20 minutes later he comes back with the same complaint and we were watching TV. I ask him, Sir what noise are you talking about because you can clearly see that we are watching TV. He says to me one more complaint and I’m kicking you out. The front desk clerk was very rude and says to my daughter I hope you have the 250 because I’m about to kick you out! Needless to say, we packed our bags and left. My daughters were so hurt and I was upset because I paid for a room that we didn’t have the chance to stay. I returned the next morning to check out, I explained to the morning shift front desk agent and she calls over another co-worker to hear my story. Her comment to her co-worker was look at this “He strikes again”. She says to me Ma’am I’m looking at the notes and it’s nothing that says you have a noise complaint. She passed my message to the manager that didn’t call me, until I called multiple times only for him to completely disregard my concerns. I truly didn’t appreciate how we were treated by the staff on duty that night. It was unfair and seemed to be targeted.