Hotels.com are liars and thieves. The hotel was underwater from a flood. Hotel.com knew this and still booked my room. Neither hotel.com, nor the hotel itself will give a refund on a room that was under water when booked.

Worth what we paid. Clean. Safe. Free breakfast and shuttle to the airport. Handy location walking distance to Bus terminal and SM Mall.

The hotel is right across the street from the bus terminal. It was a very short walk. Our departure bus was late evening and we paid 500 pesos to remain in room until 5 pm. Then they were nice enough to keep our bags 2 more hours. The staff was helpful and polite. Response to our needs was almost instant.

The air conditioning is barely working and not cooling the small room I checked in. I have to ask the staff to give me extra door badge to keep the A/C running if I’m out otherwise the room will always be hot when you come back for quick groceries or errands. Room is small. Bed, linens and pillow is okay. Area is safe. Conveniently located across the SM Naga. There’s 7-11 that is nearby as well as different restaurants. This is the typical you get what you paid for. For 2,000 pesos a day or $35 dollars you can’t really ask for anything else.

Good place to stay near the main bus terminal.

Good place for the price

This is a very affordable hotel. The rooms are nice and clean. The staff is very helpful. Even though their system didn't have my reservation from Expedia they worked with me and found the reservation after a while. The first room I stayed in had a wonderful hot shower. The second room the hot water was very hard to get to work and would cut off randomly. The AC in the first room worked wonderfully but the second room the AC unit was old and tired. It did cool down the room eventually but it really needs to be retired and replaced. The shower area and bathroom was absolutely wonderful. However the second room the shower divider leaked and I would always have a pool of water on the floor of the main bathroom area after a shower. One tip I can give. The big rain shower heads are nice however they clog with hard water and minerals. You really need to clean these for them to function correctly. Both the first room and the second room had shower heads that didn't function correctly due to some of the holes being clogged. The free breakfast was a bit disappointing but it was free and it was food. I really wish they would give you a bigger cup of coffee. The free airport shuttle is awesome. This makes the hotel worth it if nothing else. Also this hotel's location makes it well worth it. You are within walking distance of the 2 malls. Lots of street vendors and tricycles are always waiting to take you to further destinations at a good rate.

We had a comfortable stay at the hotel. The hotel and room are clean, the staff is nice and courteous and the breakfast is good. The location is perfect for bus travelers like us since it's right across the Bicol Central Terminal.