Excellent great play to stay…..

The lounge area is large with lots of seating for large crowds and great for doing work on computers.

Overall a great experience . However I don’t like CNN. Customers like to escape politics and relax . I will not return

The property itself is nice, the staff very friendly and welcoming. Everything was clean and I had everything needed in the room. The cons - most uncomfortable bed I have ever slept in at a hotel. As soon as I started the shower, the water smelled really strange, both from the shower faucet and sink. Very off putting. I would stay again because of location and the staff, but comfort won’t be a thing.

The hotel is new, and it is in a nice area. There are great places to eat nearby, and the hotel restaurant is nice, too. The staff are friendly and very welcoming.

Very good. Clean and safe. Bathroom was very clean and the carpeting was also clean. Fantastic. Zero problems.

Very nice accommodations, great gym, breakfast burritos were top notch, incredible customer service

Great place to stay!! Will definitely be returning when I come to Texas on vacation. Staff is very friendly. Thank you.

Love this place so comfortable. Easy access to everything possible

Breakfast was especially nice. Whole facility was clwan and updated.

Very sad trip to McKinney Texas. Was just here 25 days ago. Mother passed away here in McKinney so returned and again stayed at Sheraton McKinney. Felt good to stay at reliable comfortable safe and friendly place with great location. Remembered Tania at front desk. She works many hours and always very pleasant. Appreciate her and others at front desk. Thank you

Very nice and clean property!

The overall quality of the room is great! Recommend it!

My room was philthy. Went to plug in my cell phone cable in the wall behind the nightstand. They was enough trash behind the nightstand to fill the trash can. I am tall so each time I walked past the armoire I could see the accumulated dust and dirt on top of the cabinet. It was not a once missed item by housekeeping it was untouched for many weeks. The tile on my shower threshold was badly stained from rusted water drainage. Part of the charm of The Grand Hotel is the historical building (circa 1800's?) however, it appears general maintenance and cleaning are being neglected.

Nice Place

Nice Hotel!

Excellent

Nice place

If we did not have a GPS it would have been almost impossible to find. Hotel is nice but so hard to find. Wish they included breakfast.

Really great hotel. Nothing to complain about staying here.

It was great!

Very new clean and modern Sheraton. Was glad to stay here as it's been a long while since staying at one. Very clean and convenient location. Front desk was next to impossible to reach via inside hotel phones. Maid clean skipped our room twice. Even asking them to at least pick old towels and trash... Did not happen.

Awesome location

We were visiting Dallas and stayed at this hotel for 4 nights and the entire time of our stay, we were having issues with having zero hot water in the shower. We weren’t the only ones because we asked multiple people in the hotel and we heard from numerous visitors that they were experiencing the same thing. We informed the front desk of this issue every single day of our stay and it was never resolved. There was no solution that was offered to us we just got “the hot water was turned off a couple days ago and ever since, we’ve been having trouble with the hot water”. It would have been nice for the hotel to treat the issue as an urgent matter but unfortunately, we never got any sort of help. We asked the front desk to send someone from maintenance up to our room one night and no one ever showed. The hotel is actually nice and clean - it’s nice to have a pool and a restaurant/bar. I won’t be staying here again because of the service I received. I understand these issues come up, but there is no excuse for the lack of urgency and feeling completely ignored by the hotel staff.

Great place and very clean hotel, pool can use a little more love with cleaning, overall will stay again

Lovely

Front desk check in was a breeze. Customer service was impeccable. Room was very clean. Look forward to our next stay.

The front desk ladies were so courteous and awesome. Beautiful hotel. Will go back. Most definitely. Not in the summer heat though lol.

The staff at this location are great. Great visit

Property was clean Check in / out process was smooth

Clean, easy check in

Expedía app says extended check out two hours later but receptionist says no, she offered only 1 hour later, I check out 1pm Nice hotel, clean, silent, security, I like it