Five Star Inn West Covina
About this motel
Motel in West Covina with free parking A meeting room, laundry facilities, and a 24-hour front desk are available at this motel. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe and a vending machine. Five Star Inn West Covina offers 73 air-conditioned accommodations with complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include jetted bathtubs. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided daily.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Map of Covina, CA
Motel in Covina, CA
Reasons to book
Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more
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Reviews
2.6/5.0
Average(466 Reviews)
1.0
Horrible filthy place. I want my money back. False advertising via the photos your service provide.
1.0
DO NOT DISRESPECT ME, EVER. I DO NOT FORGET.
2.0
Upon arrival, the front desk asked me for a cash deposit, despite the terms stating that it was going to be a $50 credit card hold. When I went into the room, there was stains on the wall and the bathroom tub was questionable and cleanliness. I looked at the bed and noticed that the comforter was stained and the blanket underneath it had various cigarette holes, I called the front desk and they told me that they did not have any more blankets to spare. She said that I should come While she double checks. She handed me another blanket with what appeared to have a dried up crayon or gum. She then told me that she cannot control what her previous customers do. She asked me if I wanted a refund and I did call Hotels.com.
1.0
What is advertised is absolutely a misleading false claim.
-No jetted Tubs
-Filthy stained bedding
-TV didnt work
-Holes in the wall
-Rude Service
-Filthy premises
-False Advertising
-Illegal activity
I would add pics if it would allow it with my review. Funny how it wont allow an upload.
1.0
Terrible stay, sheets had cigarette holes, drawers had graffiti all over, floor had dirt everywhere and the bathroom was in terrible condition. Front desk lady is very rude, denied me a refund because I opened the door and went in for 1 minute, she said because of that the room is used so no refund.
2.0
Dry poop and blood on walls. Graffiti in bathroom and on portraits. Drawers were extremely dirty, stained and had weird paint running down it. Left after 2 hours of trying to get hotel and Expedia to refund me. Expedia is the worst for allowing hotels to bait and switch customers.
2.0
I didn’t even get to check in they told me I couldn’t get the room that you guys cancelled and I didn’t even get the room
2.0
they need to remodel this hotel. curtain had gum. no light in the bathroom when we got there. pls change your picture on the site how it actually looks like in the person. will not be staying here again. I dont not recommend anyone to stay here.
2.0
Felt unsafe and dirty pictures on the site are misleading would not recommend staying here to anyone
1.0
The staff is very rude (a lil kid) idk who he is but very rude to my wife.
2.0
I didn't like the conditions of the room or the bathroom.
2.0
Very bad
1.0
Room is not up to date there are two sides if they don't like how you look they put you on the side with graffiti and roaches. No working shower just a bobbypin where the handle should be. No remote to the TV. Door barely felt closed had to put the chair there all night to feel remotely safe. Graffiti everywhere on the walls elevator furniture. Staff is also not nice, they don't have phones in the room so they don't want you to bother them. You can't request for anything past 5pm no staff available. Ice machine doesn't work , vending machine doesn't work and the soap is cheap.
1.0
Disgusting with a bunch of tweakers staying there.
2.0
Terrible
4.0
The property was very dirty
2.0
I almost wasn’t gonna leave this comment, I never experienced actual graffiti in a hotel room before. I regret not taking pictures and posting them on your site and feedback for the most horrific experience I’ve ever had in a hotel.
2.0
It was kool
6.0
Honestly the floor was stained and torn up. The bathroom door was also torn at the bottom. The water got warm. And the sofa they provided I assume was once a line green. But it is now a blackened in most spots and absolutely
Disgusting to look at. The bed has a dip in the middle so sleeping was so awkward. Everything was dusty. It was roomy and hey, there was a roof over my head so I guess it's....decent?
1.0
WORST EXPERIENCE The lady in desk is rude and we feel unsafe some men banged our door early in the morning and staff just say sorry to us never again stay in this hotel.
2.0
Nothing
2.0
Ac didn't work tv remote control didn't work and there is graffiti everywhere strange people hanging out around the place should be $50 at most. Curtains and linens are outdated with stains and duct tape holding them together. Staff and front desk not available after 6pm no phone in the room. Only one working light fixture no light bulbs in the fixtures next to the bed. Huge bug problem roaches and ants everywhere. They are under construction hopefully it will improve.
1.0
We booked for non smoking, but gave us smoking. The young guy said that they don’t have non smoking. He then changed his statement after telling him that I booked online for non-smoking and he said that I chose the wrong room. I told him I had asthma but he didn’t care. Even though I have Asthma, we just took the room since it’s Friday and most hotels are booked. When we got to the room, it was terrible. Only 1 light was working and the bathroom light. Graffiti all over the room. Hole and stains on wall and headboard. AC was filthy with no cover. Roaches coming from uncovered AC unit. Broken sockets, no smoke detectors, being that it’s marketed as ‘smoking’ Loud noise of hammering at 7am. See photos of this terrible room.
1.0
I did not end up staying due to the cleanliness of the room. Stains on bed spread and sheets. Roaches
3.0
Graffiti in the room.
Cockroaches present (a few)
A budget experience.
2.0
I booked a room with jetted tub, after arrival they dint give me the jetted room as mention in my booking description instead asked for extra.
1.0
Office is not open if need something,we talk for a little window.
The people in the office isn’t agradable
3.0
When first pulling up I was skeptical about getting a decent room like I seen in the pictures online. The property seemed pretty active. After checking in which was a smooth process and the people there were very polite, I went to the room.
I was amazed how nice the room was. The room was better then what the pictures showed. Completely remodeled room. Everything was new and clean.
Bed was very comfortable, the bathroom was a good size I gotta say I was impressed.
Idk if all the room are like that but I paid around $115 which was a little more then what I'd hoped for but I don't regret it at least.
This place was a good example for "Don't judge a book by it's cover."
1.0
Terrible !! They told me I had to pay more at the office for a nicer room . The room was covered in graffiti . I have pictures . I couldn’t cancel because your “system was down “ all night . Horrible experience and a waste of money!!! I didn’t even tstay I’m the hotel I left immediately and haven’t gotten a refund
1.0
I ended up walking right out when I seen the room. Shady characters in the parking lot. The too. Was aweful, dirty, not clean, and there was tape off the fire sprinkler. I told the lady at the front desk, but she said because I walked I. The room I could not get a refund. I just turned the key in and left. This is not good for expedia.
1.0
The bathroom, Microwave, mirror , table and refrigerator had graffiti all over it
1.0
The room was dirty, the bed comforter had stains everywhere. I booked a non smoking room and the whole entire room smelled like cigarettes, the shower, bathtub and the walls shower were nasty.
It’s such a wasted of all the remodeling you guys did if you are not maintaining it and keeping it clean.
1.0
I reserved a NON smoking room. When I checked in they said I had to pay an extra $30 because that option was not included automatically even if it said that. If I didn’t pay then id be in a smoking room for the night. I paid, went to my room. The sheets had various stains including blood. I went back to the front desk. Demanded a refund for the “non smoking” room, my deposit and left. I called it a loss. Never again
1.0
The staff were extremely rude, dog droppings all over the grass, dirty toilet, stains all over the sheets. On top of that the power went out!! The environment is unsafe.
1.0
I didn't like it at all
1.0
It is falling apart, holes every where, drawers broken, graffiti on the walls, foul smelling. Staff likes to pretend that they don’t know the bad conditions the rooms are in and they won’t do anything about it. False advertisement, the rock a do not look like the pictures they have advertised. Do not stay here, people walking around that look suspicious, hotel is in a very bad unsafe location. Drawers were non existent. Hotel refused to provide refund as if they didn’t know how badly this hotel is and that they are providing false advertisement.
1.0
First had to go to walk up window lobby locked, due to the area.
Old rooms are horrible and dirty smells like ashtray. The new rooms are ok.
To much noise from freeway and also tenants. Don't bother going there, you will not like it.
It's a shame a very big hotel with a lot of potential
1.0
It was one of the worst hotels I've ever stayed in.
2.0
Looking at the exterior, you'd never know the room was updated and super clean. We really missed having a chair and table, but not that big of a deal. The downstairs neighbors had really loud music on and we couldn't hear it in the room. That was impressive.
1.0
Cockroaches, smelled like smoke and just loud neighbors. Horrible horrible horrible. Never again!
FAQs
How much does this motel cost compared to others in Covina?
The average price for a rental in Covina is $128 per night. This rental is $37 less expensive than the average.
Is parking included with this motel?
Yes, parking is listed as an amenity at Five Star Inn West Covina. For more information, we encourage you to contact the property about where to park.
Is there a pool at this motel?
We didn’t find pool listed as an amenity for this motel. It may be worth double checking if a pool is important for your stay.
Is Five Star Inn West Covina pet friendly?
Unfortunately, this motel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Five Star Inn West Covina?
We found 6 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, smoking allowed, and parking.
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