Fabulous

The hotel when it first opened was a great 5 star hotel with remarkable service and attention and customization like a 5 star should be. But since it’s part of the casino where rooms are constantly comped so there is never a night it’s not fully booked and generally with people who are not paying the 5 star hotel prices it’s become like a factory hotel where everyone is a number and they dictate to the guest rather than customizing service. The staff seem like they have had the desire for customer service best out of them by the constant strain. It also means wear and tear on the rooms is very accelerated and carpets and room furnishings could use a renewal. Still much bigger and nicer than almost any other in Boston though. It’s also far and Ubers hard to come by and expensive at times

It was an amazing experience. The room was perfect & the amenities were great. Memoire was so much fun. We will definitely be back!

Loved the “Alexa controlled room”.. we actually had a really fun time with that!

This is the most amazing hotel room I have ever stayed in. I have traveled a lot and hands down the service and the attention to detail at The Encore Boston is above and beyond. I highly recommend you book a room if You need to conduct any business or pleasure in the Boston area. I went for my graduation from Emerson College so I stayed for a week and during my time I visited several of the restaurants and the casino. The grounds were beautifully! Manicured. The spa is well worth a massage and if you go do try out the waterfall experience! Around 7:00 p.m. housekeeping knocks on the door and gives you chocolate to turn down. The rooms have a tablet that controls the lights and the curtains and you can stream your own Netflix. Even the bathtub has a TV! Honestly I could have just stayed in the room and had a great time playing with the tablet. I enjoyed shopping at the many boutique stores and they were accommodating at the drugstore when I needed to buy a hairbrush. I highly recommend Rare steakhouse for surf and turf And very fancy dessert. For a nice meal or a cocktail and also the Italian restaurant,Fusille, had a great espresso martini, (a little pricey at $22) but potent! What else? There is a great sense of security and safety at the Boston Encore. I felt that the service was excellent from the moment I checked in to the time that I left. I was also in such a rush. I left four pairs of designer jeans, and I called when I got to New York and they we'll ship them to me.

Amazing hotel above our expectations. Didn’t want to leave.

Very nice hotel and restaurants. Check in line can be a little long, maybe put one more person on the weekends. Nice big rooms and love the tub for bubble baths! If you are new to Winn Rewards they will give you a $50 restaurant/retail gift card or comp for the casino.

We enjoyed our stay at Encore. The bed is super comfy. Not much for free upgrades, but overall it was very nice