No housekeeping unless you request.

I wanted a room non smoking and as soon as we walked in it smell like cigarettes. The room was definitely not clean. The shower had hairs. The towels stink, They definitely need to clean/wash their carpets. The pillows suck and the sheets had a funky smell with old stains. The whole lobby smelled like cigarettes. Im soo upset

I always stay here and is nice and comfortable

This is a beautiful hotel with great accomidations and friendly staff!

I stayed here last year and loved it this year we came across a few problems. 1) Room seemed to have damage to certain areas like curtains scraps on furniture and mold in some cracks in shower 2) when we checked in there was a lady in the lobby with what looked like all of her belongings we arrived at 3 and she was still there with her dog at 9 3) Our room was never cleaned and we stayed two nights we didn’t leave a do not disturb sign out so like it said on a sticker inside room that unless told otherwise we would get our room cleaned. We had to throw away trash ourselves and ask for some towels and even after stating room wasn’t clean they didn’t send someone up. 4) someone banged on our door and we spoke to desk/manager and they said some kids where doing this and that they were taking care of it nothing else was said 5) I witnessed the clerk on our second day taking selfies of himself . It’s a shame because the last time we were here it was quiet and I loved the area and proximity to stores. This however didn’t leave me satisfied.

The property is located to restaurants and a grocery store and all in walking distance.

There was a full-sized mirror on the closet door that was broken badly. No cups for water or coffee in the room. Bathroom sink was closed and clogged. Had no means to open.

I would recommend this property if you have family in lakeway, so much more comfortable than the houses with the weird streets.