Decorated beautifully. Very comfortable.

Check in was good and very friendly. They have advanced tech to use elevators and room. We would come back again.

Everyone is always very helpful, and it is one of our favorite hotels ever

If you have kids don’t stay here it is not kid friendly at all and I do mean at all the pool for kids closes at 6 and by 9pm they have to either be in the restaurant or in the rooms if you have to go eat make sure your in the restaurant by 9 or they will tell you to turn around and take your kids off the floor they can’t even pass to go eat

I got the suite with the large tub and it was worth it. I spent so much time in the room. I just wish they had room service !

The resort is beautiful and everything is super clean and comfortable from the sitting in the room the beds and bedding is so comfortable the showers were on the colder side and not super hot like i like there was no bathtub in our room witch would have been a nice option. The pool hours were not like the other hotel ameristar they close the pool at ten for adult it should have been at least 11 pm or 12 am would be nice the pool hours are weird for children so FYI i would ask about pool hours if you are bringing children one of jets was broken in one of the hot tubes the hot tube one was colder then the other the one outside on the roof was fun the poll was clean.

Our very favorite hotel for short fun visits. Beautiful room, bed so comfy and the pillows are great. Access from parking garage to check-in is a bit of a nightmare, far and complicated. Once you get there, it is easier to just stay and that’s probably the point. Food very expensive, this trip we only ate in the 24/7 for dinner and breakfast. My husband had a brisket burger that he enjoyed. Breakfast was pricey and definitely not good despite good service. We come to gamble, of course, but the hotel rooms are the best.

Great Casino, great room. Enjoyed our stay. We did not like the 24/7 eatery, food was below par. We ordered artichoke dip as an app, it came with two very slim petite celery sticks along with a tiny carrot, and then the other carrot had mold on it. Also ordered a pizza which was mushy not cooked all the way. Had the wrong pizza delivered. So we will probably not eat there again. We did go to the Buffet for our free buffet we got for signing up. Waited in line for about 25 min only to find out we needed to get coupons for that free buffet which was not told to us when we signed up. It would have been good to know that before we wasted so much time in line. When we got our coupon we waited again in line for another 30 min only to end up leaving for how long it was taking to get a table. So we ended up not using our free buffet which was a downer.

Room was clean, the king size bed and pillows are comfortable, the view is spectacular, the swimming pool area is located on the roof (indoor) the view is awesome.

The Monarch is awesome! Can't wait to come back!

We had a great stay. The dinner buffet was worth the price. The pool was clean. Staff was friendly. Our room was also very clean.

The hotel staff was friendly, took their time with everyone. The rooms were very nice, the view was pretty good too. Bed was a little hard and the early morning cleaning crew was rough. But I really enjoyed my stay!

The staff is the friendliest of the casino hotels we've experienced and the hotel is very nice and comfortable. I loved the lighting in the room and the bedding.

What a beautiful hotel/casino! I was amazed at the view from the roof top pool. I will be back!

Beautiful place

I love this place!!! Awesome location in the mountains. Staff were exceptional. I stayed 3 nights cause I didn't want to leave! The pedestrian pathway on the riverside is awesome!

Our stay was great! we did have a problem with some property we left in the room in the safe. We were half way home to Greeley when we realized it. We called the resort and told them about it. They told us to come back to the resort which we did. When we got there we were referred to the manager of security who then told us we had to go to the police station to retrieve our property. Only to be told they couldn’t help us until next Tuesday. This was very frustrating. The security person that told us to go back to the resort should have asked what to do before making us make the trip back. We will have to another trip next week. I am asking to be compensated for the lack of knowledge on the part of the security team that created the confusion and the extra trips back to the resort. I am sure this is not the first time this has happened so this should have been handled differently.

The hotel was wonderful. The waitstaff service on the casino floor and behind the bars was the only thing I felt was very slow.

This hotel is beautiful however the pool was very dirty, and our bathroom has splatters all over the walls :/

Staff was rude and quite unhelpful. I spoke with the manager of the Hotel at the front desk - she could have cared less about the issues we were facing. Once in the casino, things changed - the Staff there and in the restaurant was grand. In the spa, we were not aware that our massage was the last appointment of the evening (7:45) and were told we needed to get out within 5 minutes - no shower, no time to clean up. The entire experience was unfortunate.

It was a great time but the fact that we showed up at 4 for checking and still had to wait 2 more hours before we could get a room is unacceptable.

We enjoyed the report itself. It was clean and the staff was nice. The bed was comfortable. However, in the casino we could not get drinks. Had 2 drinks from cocktail waitress over a 3 day period. The hot tub and pool had way too much chlorine in it which irritated our skin. We also did not like the spinach artichoke dip or the chicken strips at 24/7 restaurant.

Would stay there agian sonwtime pillows where to soft for my liking

Worse experience I have ever had at a hotel. They checked us in to a room that was already occupied! I had to get a new card several times! I can go on.

Check-in was easy breezy. Twenty Four Seven restaurant: the Avalanche Nachos could use more brisket, the pita chips with the spinach dip tasted like an old cupboard, however there were excess tortilla chips in the nachos to use in replace. I love that there are q-tips in the bathroom, however the shampoo and conditioner quality are lacking. The machines were loose enough to keep you engaged for a few hours. The view from the room is romantic AF! We slept with the curtain open all night and watched the snow fall. Last thing to consider: you can hear your neighbors across the hall cough from inside your room.

Very clean. Appreciated the security when accessing the floors via hotel room keycards. No noise from the casino areas or the elevators. Very comfortable bed. I'd stay again.

Nice hotel it was clean check in was easy, just dont expect hot water in the morning for a shower.

The in room hottube/jucuzzi that I paid a premium price for was broken. The hotel failed to rectify the issue.

The person at check in was not very friendly. The check in process takes way too long, and she charged us more for the resort fee than Hotels dot com (where we made our reservation) indicated we would be charged. The entire hotel is very electronc, with limited information and direction. Poor signage made just finding the lobby a challenge. If you like high tech situations, you will love the Monarch. If you are at all technically challenged, you wlll probably have a problem just trying to get an elevator to your room for the first time. Housekeeping is impossible! Difficult to communicate with and will ring the "door bell" early in the morning several times. No one told us, and there is no signabge in the room, regarding the button inside the door to push to deline maid service. I will never go back to the Monarch, there are several other hotel/casino/spa choices in Black Hawk and Central City. I look forward to giving one a try.

Our stay started good unti we checked in we wanted a bath tub and my girlfriend was not happy we called front desk from our room and they wanted to charge us a additional fee on top of what we paid for already they explained to us that they could not help because it was 3rd party so we tried to make the best of it thank you

The room was excellent! It was big and comfortable and clean. The restaurants and coffee shop however were nothing to write home about. And we couldnt get into the spa at all. But overall, our stay was comfortable

The room was put together well. I really enjoyed my stay. Not to noisy. Staff friendly. Checkin took a little long due to 2 staff members checking in about 10 guest. The staff that was there too great care of me (and of course the other waiting guest). Friendly and professional!