Used the sofa bed. Sheets were gross. Thankfully there were more sheets in the room so I changed them myself. Not enough pillows. Overall, very loud. Hated the sliding bathroom door which kept getting stuck

Everyone was courteous and attentive

Unfortunately, the quality and cleanliness of my experience did not align with the standards I have come to expect from Hilton properties. Upon entering my room, I was startled to find a live cockroach and another dead one beneath the bathroom sink. Additionally, I noticed that the sheets were stained, and the pillows were visibly dirty. As a result, I had to request extra sheets and pillows, which took over an hour to receive. I will not be back to this hotel next time I’m in West Sac.

The room layout and furniture was fantastic. We both noticed how functional and well kept it was. BUT, there was no toilet paper holder in the bathroom! I've NEVER seen that where the TP is just sitting on the bathroom counter. How could they not have planned for putting a roller on the wall???? We still loved the room and would stay again, but get this fixed please.

New-ish, nicely designed property with courteous staff. In the room, the floor of the kitchen area had lots of crumbs at the base of the dishwasher and cabinets, and the desk and various other surfaces appeared to not have been wiped cleaned of dust and crumbs for some time. Similarly, in the bath, the inside of the shower door needed a good scrubbing. Silverware was a few random, mismatched pieces but I imagine more would be provided upon on request. Upon reporting all this to the front desk staff, I was respectfully told my concerns would be passed on to housekeeping. Breakfast offerings had potential but a lack of staffing at the height meant empty bread trays, waffle and yogurt dispensers, oatmeal pot, etc., and guests needed to rummage through below-counter cabinets for silverware and juice glasses as displays were empty. A clean table or counter to sit at was difficult to locate, as it appears cleaning up isn’t possible until end of service hours.

There display for the thermostat was broken so I couldn't adjust the temperature, I told the person in the front desk and he gave me another room. When I went to bed, there were long hairs on the sheets on the bottom and middle of the bed, not even on the pillow looks like some else had slept there before me and the sheets were changed. The next day when I took a shower there was hair in the shower. It doesn't look like it was cleaned either. Not sure if the bedroom was never cleaned after the previous guest. Also the carpet in the room was dirty and there was a huge trash bag by the elevator for seceral hours.

Business trip . Perfect setting & comfort after a long day of travel

I was disappointed that I could not check in 20 minutes early after the 7 hour drive. Once I got in the room they were cleaning the hall rug for 1 1/2 hours. You couldn’t hear the tv through the noise. The rooms are comfortable and well equipped but unfortunately I was next to the ice machine and it sounded like a garbage disposal all night. The front desk staff was incredible, friendly and helpful. In order to get free Wi-Fi, you have to sign up with the hotel chain. I would suggest you do that before you go because then they’ll put you on the 3rd or 4th floor.