It was great!

Promised me a wheelchair accessible room and when I arrived there was nothing. I had to use a room with no bathroom access and use the bathroom down the hall. Toilet not flushing properly. Microwave busted. Dangerous for a guy in a chair to manage. I asked for a refund. they said. "Go to Expedia" not good

Hot tub was great! Overall everything was great. We will stay here again.

The Staff did an excellent job of making us feel welcome. They were very attentive and friendly.

Beds were uncomfortable. Washroom was very dirty especially around the toilet area.

I always stay here when i visit Maple Ridge and love it! the staff and breakfast are great and its nice having pool access for the kids as well. My only Comment about my current stay is that the TV in my room wouldn't even turn on and after talking with the staff, its been happening in a few rooms due to some minor renovations. but otherwise this hotel is always great! :)

The motel has been recently updated. The motel is pet friendly. The only significant issue was the noise from the upstairs guests. I would stay here again.

We stay here during dance comps every year. If has a decent pool and hot tub. The breakfast is very good. Area isn’t great but feel safe in the hotel

Good

Great staff, easy check in. Good to have the breakfast in the morning. Coffee was a big hit.

Overall experience is great

Staff were very friendly and helpful. Went out of their way. Beds could be more comfy

Excellent front desk service. Reasonable. Only issue was they were in the middle of renovating the rooms so there were desks ling hallway.

Booked through Expedia onsite at hotel, unable to check in, they kept my money, then would not allow me to use wifi to make alternative arrangements, kicked out in Street in the middle of the night even though I paid in full, bad neighborhood

Second time I have stay. It severs its purpose. Location is very convenient. Lots of parking. Room is clean and serviced daily. More than anything is the staff are wonderful and extremely helpful. Highly recommend.

Room was immaculate staff was excellent

Excellent staff who greater us at

To start, the girls at the front were very nice. Unfortunately, my stay was terrible! There were literally drug addicts walking around inside and outside. They kept me up threw the night on two occasions as I was there for 10 nights. I couldn't change hotels because the hotel had already been submitted threw work. The hot tub had 4 inches of foam on top, it was so dirty. I couldn't use the bath tub because the plug was broken. One morning there was white stuff all over the hallway in front of my door from a vent in the ceiling. I changed rooms 3 times because of noise and other issues. One room the floor to the bathroom was sinking. The air conditioner in another room didn't work. I am thankful I never have to stay here again. Worst hotel experience I have ever had! Even though the girls at the front desk were nice, I couldn't even look at the staff after I left as I was so upset. My final exams were after my last night there. I did not sleep the entire night because of someone opening and shutting all night.(not exagerating at all!). I'm lucky I passed. Do not stay here!!!

Close to the area where my family lives. easy access.

Alright

Stay here every time when in area never had a problem

Excellent

room was clean and breakfast buffet had a wide variety of options which also included egg, bacon, home style potatoes, and pancakes. Free parking.

I was charged twice for the same stay. I did it authorize the second billing. I attempted calls to the hotel and was unable to contact anyone. I attempted a general toll free number for Best Estern but was put in a queue at position 97 for a projected 1.5 hour wait.

The front desk during the check in and check out were both great.

This is our second stay at the Best Western in Maple Ridge....it is conveniently situated for when we visit our family. The room was spotlessly clean both times.....Coffee maker microwave fridge & television all provided. There was also an iron. The counter space in the bathroom was somewhat challenging.....very small. The breakfast room was quite spartan....paper plates plastic forks & spoons etc....a bit basic but adequate. Despite the fact that it's right on the highway it was perfectly quiet at night.

Overall a nice place

Staff were very friendly and helpful, meeting our needs and requests. Overall, room conditions were well maintained and serviced Hotel roadside signage was not eye-catching enough, especially when we were driving, already slowing down, in the evening when it was raining. We missed the driveways to the hotel parking lot.

Older facility but reasonably clean

I stayed in room 202 on September 13th. A group of people were talking/screaming in the parking lot, right underneath my room untill 11h45 pm. Guests were shuffling back and forth between rooms until 12h30am. They entered the lobby around 11h50 talking very loudly. Seemed like wedding guests. They headed to the second floor and the staff did not handle the situation even after I politely complained. You could hear a couple of kids running and screaming until 12h30 at night in the second floor corridor just outside my door. The mattress of the king sized bed is less comfortable than the 180$ Walmart mattress in my camper-van. It noticeably dips in the middle. The comforter of the bed is super thin. No bathrobes is provided in the room. The plumbing of the bathroom sink is completely exposed. The bathroom door shows noticeable warping at the bottom from exposure to humidity. Instead of fixing the issue with a better extractor fan and new door, a fresh coat of paint was applied to "fix" the issue. You walk around the corridors of the building and see that wall moldings was pulled out without replacement or painting. The room window is not soundproofed at all. Not only could you follow the conversation happening outside, you hear every car passing outside to the point the you can guess what motor they have. The LG TVs are awful and there is a disappointing selection of channels. Not worth the price. Any other motels/hotels in the area will give you a better experience.

After checking in, we went to our room only to find a huge mess of paint trays filled with wet paint and other tools. My daughter almost tripped into the wet paint with a child on her arm. The bathroom had no shower curtain so the bathroom got completely soaked. The hallways were full of messy construction material. The breakfast ended at 9:30 am on a Saturday, which was too early for my family, so we we were unable to have the breakfast we paid for. Our experience was bad and we do not recommend this hotel.

Elevator was very slow. Paint peeling from the walls and ceiling. Room had used condom wrappers around the bed when I checked in. Noise from the air conditioner sounded like someone was crawling around the room. From desk was not friendly and tried to refuse to give me a receipt upon checkout.