Horrible Horrible Horrible - never stop there!

Nah that's okay

The room was dirty and gross and the TV didn’t work. I ended up getting a new room at another hotel because I was embarrassed to have booked such an awful room for my staff. We will not return unless a MAJOR overhaul is done and the hotel is updated and cleaned.

It had bugs in room, and never came to clean my room and ask for clean towels she never did. When for breakfast had nothing left ask for a fork she said she was out no coffee or juice. I was there to see my husband in the hospital in ICU . Left went to different places. I ask to check out early and I can’t get my money back . What dive places

Was blindsided with a deposit, didn't say anything about it during booking. Then the room we were given was a mess, had not been cleaned at all and smelled of smoke. We requested a refund and left.

It was really comfortable…Nice Walk to the shopping center…

I was speechless when I got to this hotel! Check in went on, but the darkness around the property was concerning. I used the flashlight on my phone to see the sidewalk. Trash was just EVERYWHERE on the grounds. The room, no Kleenex, broken coffee maker, coffee packets, no cups! Duct tape on the shower curtain for the needed repairs. Went to the office after check in, could not find a clerk ANYWHERE! So no drink cups were to be found. I paid a cheap price, and got less than cheap room. It appeared a lot of residents lived here permanently. Oh, security light finally came on after 10:00 pm! Will not stay here ever again!

Room was clean and ok. I didn't any cups in the room for two days and no replacements for coffee. I stayed 4 days. The front desk people were nice but there didn't seem to be anyone else there to help. Lots of marijuana smoking going on with the guests. I smelled it many times while I was there. I didn't feel comfortable with that. No room cleaning in the four days there either. I call it a "basic" clean room and a do it yourself stay.

Kind of an old facility, very dated. Minimal contact with staff, only saw one person working. Landscaping was horrible, very trashy. So t be staying here again

Lots of cracks in the walls and a few to many prostitutes hanging around for our liking but the room was clean and comfortable

Excellent value for the amenities provided. A winner!

The two gentlemen at the counter were VERY kind, and proudly stand behind their business. I wish them all the best in their future endeavors. However, I was disappointed upon arrival to see that what I booked was a MOTEL not a HOTEL....there's a difference. The pictures and naming convention led me to believe it was a hotel. The room was very old looking because of the drapes, the bathroom had hair on the floor, the toliet wasn't clean and the tub had rust. The room smelled stale and the bed was wobbly. There were alot of flies in our room when we opened the door. The quick one night stay did serve it's purpose, but I definitely wouldn't rebook.

Staff…great all around 👍😀

The rooms was nasty. The beds was hard. Bugs was flying all over the room. Housekeeping didn’t come to our room

Electricity was out, then came back on but never stayed on. Had to go get mother room.

The Hotel was actually a Motel and everything about its listing was misleading! There was nothing Grand about this Motel

I liked the small hotel feel, no breakfast or coffee available, front desk has nice staff, there were a lot of bugs in the room as well as a crack along the seem of the door where someone could look into. Pool was nice, clean, and easily accessible. Affordable so you get what you pay for, $50 refundable deposit pending no damages. It was an average stay overall.

For the price of the room I guess it's okay. I would not take my kids to a place like that ever again. It is old, filthy and overall had a not so good experience. I guess Pictures show were AI generated because place does not look like pictures. The pool was the closest thing to looking like the pictures.

This is the worst hotel I've stayed in in years. No wifi, no television in the bedroom, bugs in the room, service was horrible, front desk wouldn't give us towels for the pool, and at breakfast we had to just settle for what was left. I will never look at this hotel again when looking for a room to stay. I would love to just get a refund and never think about this hotel again.

The front desk staff was nice. The room, not so much. The room was dark and the walls were dirty. The phone didn't work and there was no remote to the tv. I had to go to the front desk, get a 'ready to use' remote and then program it myself. The bathroom exhaust fan didnt work and was caked with lint. This is a personal pet peeve for me. PROPERTY MANAGERS, PLEASE MAINTAIN THE EXHAUST FANS! The sheets looked clean though.

The staff was very nice, patient and kind. We ended up having to switch rooms after arriving because when we checked the first room the window was cracked across the entire window and the lock on the door was unusable. Staff then went and checked 2 other rooms to ensure we had a safe room for the night. This was just the beginning. The entire room was.. moist. Floors, windows sheets, everything was moist. The floors were so dirty and wet that my husband and I both tracked mud into the bed from our socks. Terrible facility, kind and caring staff.

It was a total misleading and horribly trabbile stay and nasty with bugs crawling,mold,on walls and tub .smelled nasty and they didnt put or changed the sheets on the beds from the the guest that stayed and was sleeping in my room they gave me they just left the last guest that last book that room before me dirty sheets and fitted dirty sheets and nasty pillowcases left on bed that grossed me out the hotel house keeping just made the bed back and clearly leaved the last guests dirty fitted and top white with sweat nasty stains on both beds sheets and make up and sweat black and yellow sweAt and blood stains on bed instead of changing the room i stayed in bedding with fresh clean fitted sheets top sheets and fresh clean pillows case no i couldnt even stay in my room i had sleep in my car oʻver night and hotel wouldnt give me my money back for deposits or cost and fee for room.i want my total amount plus deposit back

nice

Did not clean my room or put fresh toilet.

Access to shopping that's in walking distance from motel it's very convenient for someone else with no transportation

Property is dirty and worn down. Nickel and dimed us.

The place needs a lot of TLC. It was comfortable and good if you only need a place to sleep. We had an issue with our room not being ready for hours due to lack of cleaning staff and high occupancy, but they made up for it by upgrading us to a suite, so it ended up making the stay better.

I wouldnt stay again.

Do not let the name of this hotel fool you like it did me! Absolutely filthy with several different types of bugs crawling on beds and floors! Cobwebs, dirt, cigarette butts, dead bugs and hair coating the bottom of all very old wooden bed rails and head and footboards! Sheets and towels were stained. Very small TV did not work. Floors were covered with very old nasty carpet and when I moved the large stained chair to block the door because the lock did not work, there were approximately 30 dead doodle bugs and other bugs and dirt under the chair! The baseboards and corners were filthy, again with dead bugs, hair and dirt! We had to go to Walmart and buy cleaning supplies, bleach and disinfectants and bed bug spray and spent 2 hours cleaning and disinfecting that room!! If there had been one other place available in the entire city of Tyler we would have certainly left, but there was none due to tournaments and other events throughout the city of Tyler! Of course I voiced my complaint when checking out and the nice young man behind the counter apologized and had me write my complaint and name, number and email to be given to the owner in order for him to contact me, but of course I never received a call or email. The laughable topper was when I was told I wouldn’t receive my deposit back on my card until the housekeeper checked my room to make sure it was CLEAN!! NEVER AGAIN will we stay here! I will go to Dallas and drive back and forth first if nothing else is available!

the customer service was good. there was ice and the air conditioning was good.

Pictures on the Internet were totally deceiving, not the pool in the pictures, it shows a bar and restaurant, it has neither!!!!! Room didn't have a phone or trash can.

The photos are very deceiving for this property. It’s very run down and in need of major clean up and repairs. Very sketchy!!! I will never stay here again. Update the photos to reflect the real condition.