Front desk person had a snarky attitude at check-in

Things need to be fixed

Everything

The toilet was broken, the wall paper coming off the walls, carpet old and musty the coffee and Continental breakfast left a lot to be desired

The continental breakfast was just muffins and coffee nothing else and some of the coffee carafe were cold

Very old, run down property. Bed was bad, air conditioner sounded like a freight train in the room, wallpaper peeling, only 2 towels in entire room. Would NEVER recommend this property to anyone!

Walking distance to an open mall and restaurants. Rooms were clean and contained all amenities. Pool was big and clean

For a quick overnight stay, this place works just fine. However she is showing her age; the toilet seat came completely detached from the toilet in the middle of the night… Not a great surprise to get in the dark The young gentleman at the front desk was very nice and professional. The room appeared to be hastily cleaned but not to the point of being gross

Nothing was unique! No breakfast area! Breakfast was dismal! No selection for muffins with few left, only 2 power bars left for 4 of us, coffee and that was it!!! No Kleenex in rooms, sheets are cheap, damaged doors! Low value for the money! Will not return and would not recommend this hotel!!!

Nice and clean hotel with friendly and helpful staff.

Nice stay. Clean, close to everything.

Basic accommodations. The room was quiet and the bed was comfortable. The rooms need a bit of refreshment.

Olde and needs updating but was clean and the staff is incredibly nice

NO HOT WATER TERRIBLE 😡😡😡😡😡

The property was run down and sad. A broken pipe was repaired with no water for the evening, next morning- no hot water, no wash cloths, hall carpet need cleaning, broken appliances in the back by the pool. The front desk folks were very friendly and helpful. They apologetically explained the situations at hand. I remember the Shilo Inn as one of the best stays in Yuma.

Court yard very nice,

Good for one night.

No breakfast

If you are planning to make use of the steam room or sauna forget it. They dont heat. Hot tub. Nope. Dry and flaking paint. Excercise equipment either non functional or garage sale level. Room was pretty clean. Bed was not horrible.

Overall not a bad place. Could have been cleaner, dirty carpet and floor in bathroom. Beds were clean but mattresses were very soft. Hot tub was not functional while we were there. Hotel is pretty dated.

Need to be remodeled. Paper off rhe walls, doors are horrid. Won,t stay there again. Windows need washing bad.

This used to be a decent hotel at a decent rate. The rate is still good but the hotel is run down. The sheets and towels are paper thin and dingy and overall the place needs a full renovation. The hottub was broken and when we asked for more pillows, we were told they didn't have any. On a positive note, the staff was very nice and helpful.

The staff were very friendly!

The condition of the hotel is on par for the price. It seems they spent a lot of money on the lobby & exercise room, but as soon as you step into the hallway, you can see the deferred maintenance everywhere. The elevator is actually a little scary. One evening the maintenance man had to reset the elevator because it got stuck on the 4th floor. Thank goodness I was on the ground floor & could walk to the front desk for assistance. Inside the elevator the floor lights never worked for floors 3 & 4. The maintenance person was not surprised by this. Every day the room keys had to be reset because they quit working. I got into the habit of automatically going & getting my keys reset before heading back to my room. I stayed for a week. From the moment I arrived the hot tub was broken; every day a staff member would say that they had just gotten the needed parts or parts were on the way & it would be fixed later that day/tomorrow. It was never repaired & the pool was dirty. My room had a fridge & microwave but no safe. Traveling across the boarder to get dental work done, I would like to have had a safe to feel comfortable leaving valuables in my room. In spite of the hotel condition & missing safe, the staff was amazing! Every request & need was taken care of by them with a fabulous attitude & kind, friendly service. On the day I left I had forgotten two items in my room. Twice the maintenance person brought both items to me in the parking lot. I've never had that happen b4.

Needs some updating..

Staff is great. No maintenance available after 3pm so if you have an issue you are on your own to fix it or pack up all your stuff and move to another room if available. Pool wasn’t well cleaned but they do have great pool towels. I recommend getting the pool towels to use in your room.

The Shilo Inn is old and has not been maintained at all. We were on the 3rd floor and as soon as we got out of the elevator, we were hit with an awful stench. The inside door frame of our room looked like some large dog had gnawed through the wood. We originally booked a four night stay, but l left after two nights. We were told at our new hotel that they had herd this same information from other guests of the Shilo Inn.

It’s was what I would expect for the price. It was fine.

We have stayed here a few times, our grandson loves the hot tub. However the hot tub was not working at our visit and he was unhappy about that. We might have chosen a different hotel had we known

The hotel staff was great ..the place is outdated required some remodeling, but our room was very clean so was the carpet however the area was a little bit outdated.

Nice clean place to stay with lots of room. (And reasonably priced.) Kneaders is just a quick walk away for breakfast, lunch or a quick decadent snack. Angry Crab shares the parking lot where a lot of great options for dining or drinks (and happy hour) is also available.

I don’t know how this place has a 4 star. Trust me don’t book it. It’s a neglected Hotel that’s failing due to neglect.