Good location to access the metro into downtown DC. Staff was friendly and helpful

The room smelled bad. Not sure if it was a chemicals they used, or just old really old furniture in the room. Unfortunately, I was exhausted after 3.5 hour drive and didn't want to deal with front desk and didn't have energy to find a new hotel. Low popcorn ceilings, small TV, no e-guide, just generic remote to flip thru all channels until you find one you like.

It was a good location , clean, and good price

Rooms need to be updated.

Very nice front desk hostess, and great staff. The elevator and room bathrooms need major upgrades. The fridge in the room did not work and the outlets on the lamps did not work properly.

Very dirty place

I’m always satisfied with Best western’s hotel…. It is my third city

Safe

I stayed 3 days with my family. There was a lot of noise, a lot of people, there was no parking, it was dirty and they didn't clean my room. It was horrible.

Best hotel in DC

There was music blaring from an event hosted at the hotel both nights until well into the early morning, it was very hard to sleep.

Was perfect!

I wanted to be warned about the 2 am club as well as help with transportation. The room also smelled like cigarettes.

The very friendly staff were the best part. Clean pool, comfy beds. Perfect for my kids and me.

I like the location of the hotels it was convenient. Also the service staff I spoke to was accommodating, even though it seem like they couldn't speak English. I think the hotel needs to upgrade the washrooms. Also for the price of the hotel I think breakfast should have been included.

Nice place

Great place to stay! Wish they had breakfast

My hotel stay was excellent....

It was conveniently located.

They should have security two cars have they rims stolen for parking lot

Great for families. Nice outdoor pool, charming lobby and breakfast buffet available but at a cost

Nicely appointed. Clean and pleasant.

the staff was extremely professional and friendly and helped us with all questions we had.. i would stay there again without hesitation!

There are many rooms and luxury hall.

Sofa bed needed to be clean and bathtub not draining properly

Hotel was somewhat easy to find has shuttle van to take you to main area downtown first shift front desk lady was very nice and helpful. Hotel needs some updating and rooms were clean except a little more attention to detail on bathroom floor pool was outside and a little chilly but tolerable. Gift shop was packed full that you could hardly turn around. Nights are a little nerving as it appeared to have people hanging out smoking and trying to hookup with guests staying there. Occasionally smelled like weed especially in elevator. I would stay here again.

The property is clean and the front desk staff are very helpful.

Pooor customer service

My daughter, grandkids 8,2,1 years old and I checked out in the morning headed out to breakfast getogether. Found my daughter’s car on the ground with 4 tires stolen. Another car couple stales down same thing with his window smashed. Ran inside to talk to front desk with no sympathy but a “yeah u should call the police “ I also asked because they charge $10 a person for breakfast if they could comp breakfast just for the kids because they were hungry. Response “let me check “ they did end up letting the kids eat. We got more sympathy n help by all the guests staying at the hotel. And a big thank you to all of them. A lady bought water for the kids, some offered to watch the children since we were in the parking lot. But absolutely no apology, sympathy or care from staff. I have NEVER had an experience like this EVER at a hotel or motel.

Two cars were vandalized in front of the main entrance of the hotel, the cars were damaged, one with a smashed glass and both of them the four wheels were stolen. It is unbelievable that the front desk wasn’t aware of this issue was happening in front of the main entrance of the hotel

Please look at review's and or do your research before booking. After having am amazing day we came back to the hotel to sleep and we found out that within the hotel there is a club that's available to anyone. They have security and wanding down of guest. When we were all packed to leave we encounter a gentleman in the elevator who asked us "have you been outside, have you gone to your car" when we stepped outside we saw police car and people clearly upset to see that all 4 tires where stolen and their car flat on the floor, this happened to a couple of cars. These cars were parked in the spots facing the front entrance to the left. I am not sure what time this happened but I know there are security cameras all around and this can be viewed by the reception staff as I saw it within the reception desk. All this happened and no one saw??? Or heard the noise that comes with the removal or tires??? Luckily our car wasn't affected but these poor people, what they woke up to an additional expense. So sad, I can admit I didn't look close enough at the reviews but going forward this is a must.

Close to the fedex field