It was dated but nice too much for the price

The property is nicely decorated. The floors are beautiful, but can get a bit slippery when wet. Check in was very smooth. The room was clean and comfortable. We requested a handicapped accessible room, which we received. We were on the first floor, right next to the stairs. I was worried that it would be noisy, but it was surprisingly very quiet. My only issue was that the room seemed a little damp. I think it was because of the high humidity during our stay so that wouldn't stop me from coming again. The bathroom was very clean and the shower was nicely forceful. The staff was excellent and very accomodating. We had a little accident and needed a bandaid, which Kathria went out of her way to get for us and later thoughtfully asked how we were. The property is on a major road without sites nearby, but it's only a short drive to things. All in all, it was a very nice stay,thanks to the excellent staff.

Did not clean room 1 day. 2 towels for 4 guests. Soft, lumpy beds. No easy access to front desk from main parking lot - have to climb outdoor steps. no desktop computer for guest use.

Very clean and the staff were very pleasant. Really nice hotel. Very happy with my stay

Friendly staff

Comfortable bed and pillows, room was decent size, bathroom door wouldn't close and no fan so to de-fog the mirror you had to use the hair dryer.

Very pleasant stay . Close to stores and hospitals

The hotel has a lovely setting overlooking the historic Village of Roslyn. The restaurant is excellent and the staff and amenities are excellent.

The staff was great. Easy check in experience. We felt safe, and the parking was easy. The condition of the room wasn't great. The bed was bigger the bed frame, and the way it was assembled, my wife injured her toe on a piece of the roller that was needlessly sticking out. The carpet felt wet, and the bathroom had mildew.

Front desk staff was especially nice. Walkable to great restaurants. Bed and pillows were great. Very nice hotel.

Convenient for my visit to Port Washington. Local to nice street full of restaurants. Get the view to the water if possible.

Really great staff; very helpful!

The room was clean. Location was perfect. Easy parking. Friendly staff. 5/5. I will stay again. It has been the best hotel ive been in long island

Super clean

Very nice, clean facility with a wonderful reception staff. Harbor view was not seen from 1st floor.

Comfortable, clean and quiet. Enjoyed my stay

Close to the hospital so it was an easy stay. The Atlas restaurant in the hotel is amazing. Chef is so friendly and eager to please w his dishes. Best hummus ever!

Perfect location for my work visit... easy access to the LIE and the breakfast was quick and delicious. Thank you!

Small but clean

Nice location

Quiet

We booked our stay for a family event, and appreciated the ability to walk into the town of Roslyn. From day 1 our check in people were great -very friendly and helpful. The bartender that night was very pleasant, and in the morning, Sam our waitress was exemplary - a great personality. The beds were comfortable and cleanliness was very good. The only glitch/ constructive criticism would be the bathroom ceiling, although trying to upgrade, was not in great shape - Hilton should invest more in this property's infrastructure - it is a lovely stay and so convenient. Hopefully the staff is rewarded as they were all great.

Staff was very friendly.

Great staff! Rooms need a little updating.

Nowhere close to what you would expect from a Hilton system. Although I booked through Orbitz with credit card, they consider I paid cash and asked for $100 deposit. WIFI is not free unless you sign up Hilton Honors and download the app. Even the hotel room has been somewhat updated, the bathroom still has old plumbing features and falling ceiling. We could hear door slamming and people talking all night long. Limited staffs with no house keeping service. Front desk staff Gabriel Manino was rude when we asked for clean towels. He said it would take hours to wash and dry the towels.

well kept. good customer service

Amazing

A rare find. A nice hotel in a good area,

There was mildew in shower tile grout, the soap dish holder in the shower just spun around, something was loose in the heating/cooling unit and was rattling every time the fan switched on, and there was a light bulb in floor lamp that only flickered and didn’t turn on. The parking garage ramps are narrow: 2 vehicles would have a difficult time if passing side by side.

Wonderful stay! All staff were friendly and helpful. 5 nights

Very good

It used to be a nice place with friendly staff. Last time I was there the place was dirty, shower was with mold, linens was not fresh, felt like someone slept in the bed before. I reported this condition to a manager and she wasn’t able to accommodate with a different room. I had to leave the hotel but was charged anyway full amount.