Made the reservation a month in advance, called the day before and confirmed it was an accessible room. When we got here it was not...took an our to finally get one.

Very clean and nice. Pool and hot tub were amazing.

Has a wonderful stay at this hotel. Liked the restaurant/bar onsite. Is a very big property!

The Costumer service was Excellent. Busy Night at the front but Employed manage to help out . only Concern I have is that the pole was really dirty recommend having the area clean .

The hotel was clean and the bed was very comfortable, but the room itself needed some improvements. The tub/shower was disgusting. All of the caulking was gross, and the tub floor had a mat on it. I suggest a whole new tub/shower. The carpet was also very worn. It could also use replacing.

Stayed here before and will definitely stay again. Parking may sometimes be the only issue but the interior, rooms, and setup make up for that.

Very noisy. Large party was singing / shouting loudly in main open atrium area surrounded by all of the quest rooms. They kept going until 3:00AM, Tried to the front desk to complain, no one answered the phone. Also the phone in the room had a flashing red light that could not be turned off.

Great place, was pretty busy with people but very family friendly.

We were just bummed of pool hours most hotels are open to at least ten. We got back from our events wanted to relax in the pool get down there and it’s closed by 9:00 pm

Very beautiful and hot tub was amazing

Excellent

Weird layout, harsh lighting, no windows to outside, not an attractive room, staff was very nice.

The first room we were in smelled of mildew and resembled something like a motel and not the high quality hotel we thought we booked. The lobby looked better than the room. We were finally moved to a different room, this room had black mold in the bathroom, central AC did NOT work and my partner was bitten by bedbugs. The next day we were moved to another room. That’s 3 rooms in two days.

The hotel is nice. Very well located but unfortunately I was in a room on the 1st floor near the back of the hotel . Rooms there are veru gloomy and smelly

The walking distance to many restaurants options

Was very nice and Nida was so helpful very nice The room was clean and nice . Okay where is Yossi yeah

the housekeeping don't change nothing in the bed

Beautiful, clean room. Wonderful, helpful staff.

The hotel has a restaurant downstairs but the rooms need to be upgraded. Stains on the sheets in the bed and floor when we arrived. Bathroom was nasty. We asked to be switched to another room or be refunded. Received a $200 credit but it’s definitely not a place recommended if you are looking to sleep in a clean room. Second room we switched to wasn’t much better. But I guess you get what you pay for.

Very good stay. I would recommend!

Our stay here was not good. The rooms are old-in serious need of updating. Directly across from the rooms down the entire hallway are a row of windows opening up to the back parking lot with lots of people coming and going. In additoon, the curtains do not fully cover the entire windown so there was a portion of the room that anyone in the parking lot could see into at any time. When we left our room the second night to get dessert, the door stop latch that is inside that stops people from entering your room when you are inside latched somehow. When we informed the front desk, they came to fix it. After fixing it, they claimed we had "slammed the door to hard" and it had caused the latch to do that. Which was absolutely ridiculous. We waited about 30 min for them to fix it in the lobby at 11pm. The next night our AC was not working. It had been turning itself off unexpectedly throughout the stay, but this night it just off completely. I called the front desk around 10pm asking them to fix it or give us another room as it was miserably hot. They told us no other rooms were available and that no maintenance staff was available. In both these instances no one even apologized for the inconvenience. It was absolutely frustrating and terrible customer service. We will never stay here again.

Two Thumbs up!

The area

All great with the facilities and the staff!

Friendly staff, great location for where we wanted to go.

Stay was awesome, alot of private parties which makes for a problem in the evening for parking. Noise levels very well contained when events/parties are happening

The whole hotel including the room was dirty. We had bed bugs and even if we changed room is was just slightly better room. Rooms were outdates cheap and it clearly showed they do anythibg to cut corners. All rooms need to be updated.

Hotel staff was exceptional and very helpful with questions regarding transportation in to Chicago.

Fire alarm went off at 5am. False alarm had everyone outside for hours

N/a

The floor was dirty. The lobby and hall was a SAUNA. No fan in the bathroom. Not a great part of town. Breakfast was mediocre. The pool and gym were pretty good.

I liked the area, but the hotel room wasn't that clean