Even while I had a valid reservation, I was told my reservation was cancelled - not by me or by Expedia. It was obviously a bait and switch because they did not want to honor the lower rate when their demand was probably high. The young boy (Jay - looked like he was barely high-schol age) at the front desk did not have any authority and had to frequently text his sales manager for honoring the reserved room. I had to pay a higher rate at another hotel because of the last minute reservation made necessary by this fraud! Expedia should reimburse me for the difference. I have the receipt.

This was a TWO nite medical trip.My husband has stage four cancer,and the room was prepaid.When we arrived to a stifling hot room(Room 214)a little after 3pm,and found that the a/c was only blowing hot air,I went to the front desk to get some assistance.I told Jordan, the a/c was not working and asked if there was a maintenance person who could help?He said,“No, he left at 3. I’m the only one here now”.So I asked to be moved to another room,letting them know my husband’s health.He said he couldn’t move anyone to a different room without permission from the manager.He also didn’t have any customer service skills or problem solving skills of his own.Since customer service is my forte,I asked if he would call the manager, Shantay Wade.He said he would.Then I asked if there was at least a fan we could get,to helpmove the air around,& Jordan said,”I think I’ve seen a fan but I don’t have keys to the closets where they are.”There is one person left in charge of the hotel from 3pm-7am and they have no authority to move customers to a room that is acceptable,or given a key to a closet?I waited over an hour and called the desk to find the solution.All Jordan told me was that he called the manager and he hadn’t heard back from her!I checked 2 more times until 10pm! NOTHING was done for me and my husband with stage four cancer!This is absolutely UNACCEPTABLE!! Even worse the next morning I spoke with the assistant manager,Katy,“your a/c is broke!”so they booked our room knowingly.No fan

I booked a non-smoking room. The room I was provided obviously had been a smoking room.

The stay was comfortable. Housekeeping did regular rounds for cleaning. Staff were okay. Location was close to stores & shops.

The room had dog food all over the floor. The shower was clogged and the shower head did not work. The sofa and recliner had dirt and grease. Would not stay here again.

Clean and nice for extended stays ...very roomy

When we got to the room, the lamp by the bed wasn't there and neither was the TV remote. We went down to the front desk and the attendant was able to find us a remote. We told her about the bedside lamp to which she said she will look into it, but never got our room number (not who checked us in). The recliner was partially open and stuck that way, It doesn't close. We decided not to use that. The bed felt extra springy. We pulled off the fitted sheet to find the mattress was flipped upside down. We don't know why and didn't care to look or flip it over. The wifi is spotty. Probably overloaded with guest connections. For the good: -Shower was hot and had amazing water pressure. No draining issues either! -Room was clean. -Items were stocked (coffee etc). -Attendants were friendly -Good Location -Good Price -Safe place to sleep -Quiet hallways -Elevator I'd stay here again and I'd recommend.

Room smelled of smoke; one small trash can for entire room; shower had only hot water, no cool water; police were summoned to room down the hallway. Not worth the money we had to pay!

Our ceiling had a REALLY bad pour out into the bathroom from the room above us. They did t comp us or fix anything. Just gave us towels for the floor (needed a bucket AND the towels for real) and said “it’ll stop”.

The room was dirty, the halls smelled of urine and were filthy, there were several people playing loud music that I could hear in my room. I felt unsafe as there were 2 men arguing in the parking lot the first night I checked in and the police were called and there was a car alarm blaring every night. There was also 2 huge cockroaches and I was terrified! No telling how many more cockroaches were hiding in the walls. I was there 4 days and never saw housekeeping. I never even saw them in the halls. The staff was very rude and lied to me about the check out process. I had 2 different people lie to me about a refund for unused dates. The desk manager was extremely rude and disrespectful and offered no help to me whatsoever. The general manager also did not offer any assistance or apologies for her staff lying to me and she hung up the phone in my face! They do not care about paying customers and will keep your money and refuse to issue any refunds. The general manager refused to give me information to speak to anyone above her and stated they do not have a corporate office. Do yourself a favor and book elsewhere! It’s cheap for a reason. You get what you pay for! Don’t believe the pictures. You will regret it instantly when you walk in there. Pay the extra money and get something safe and clean.

Worst stay ever

This stay was a disappointment. I was mostly disappointed because the staff member that helped me arrange the details of the reservation post-booking was extremely friendly and helpful. I did also find our room to be bedbug-free. There were a few problems, however: --The outer door near our room did not close all the way. A couple of times when I came in from outside I made sure it had closed...but every time I encountered it otherwise (either going out or coming in) it was open, anyone could have walked in. --The door to our room was jammed tight against the door frame. Opening it required a lot of pressure and made a fairly loud noise without a huge amount of care. --The door was also missing any chain or other supplemental locking mechanism. I could see where there USED to be some hardware, but it had been removed. On the outside, the door was dented and scratched at the same location...perhaps someone had forced their way in after hammering on the door with something heavy? This WAS an accessible room, I expect it was possible that someone handicapped had been accidentally locked in, and this was the sign of an attempt to free them. Other explanations would be less savory. --The night check-in clerk was not at the front desk at any time I checked, and there was no bell or other way to alert someone that I was there. Just had to sit and wait. --There was no continental breakfast of any kind.

On the day, I was scheduled to check out, one of the staff banged on my door at 9:15 AM to ask me if I would be checking out that day. Could they not check their computers? On the reservation I made through Expedia, the checkout time was noon. The staff member that knocked on my door told me it was 11:00 AM because they were “ Independently owned”. I spoke with Expedia, who tried to contact the hotel, but no one responded. There was hair all over the bathroom floor in the room I was given. Would not recommend this hotel.

Some of lower staff was very nice and helpful

Didn't realize I was checking into a Section 8 housing hotel.

The property smelled like marijuana and cig smoke. Bed not made with top comforter.

Room was nasty and there was a smell

I want to start off by saying it wasn't terrible. The hotel was really quite. The rooms were clean. But I have never heard a hotel that did not have a blanket or a comforter for your bed. They did make the bed with sheets and pillows. Another thing if you run out of toilet paper at night, they will not give you more. until the next morning during regular business hours. They stated there was paper towel that we could use until morning. I was cleaning my room one morning and set my trash outside the door to take to the dumpster... I immediately got a knock on the door with a piece of paper stating their rules of the hotel, as the lady was explaining the rules she was sitting our trash back in my room. Again, not terrible, but will we ever stay there again probably not.

The room was clean and well appointed. I could’ve used a real blanket, even though the room was warm. Personal preference.

Your twenty four hour coffee is available without creamers

1st time in 30 yrs I've heard of a hotel not giving toilet tissue to wipe your bottom besides the first day you check in.. I could understand it being a rule for your live ins or contract workers staying long term but not daily rents at 100 plus daily sorry

It seems there may be a pest issue. We killed about 3-4 roaches in our kitchen area between the two days we stayed there. Other than that, our stay was very pleasant.

When I arrived My room was very dirty. The dishes were dirty the carpet wasn't vacuumed there was a lot of crumbs on the side of the bed and a small blunt on the floor, behind the chair was someone else socks. I got a call at 8am telling me I had to check out an hr early because they was booked and needed the room. The staff was hard to find. U literally had to yell to get someone to come to the desk. Poor custom

Had many issues. Would not recommend.

Great rooms nice location!! The staff is amazing Shautay Wade from Management is a very nice person! I would definitely recommend this place!

The shower head was not working at all but the faucet was constantly dripping lots of water. I was there for 2 nights and complained to Expedia and hotel staff but it fell upon deaf and uncaring ears, all rooms occuppied was there answer. Room was also located nest to registration office so there was constant noise. Expedia offered $25 refund from the original coast of $225...how generous right? Never do business with Expedia again, go Booking. Health dept. should inspect the place

The room was disgusting. Urine on the sheets and waited 20+ minutes for new sheets at the front desk in which they had my employee, their guest, put on his own sheets. The room smelled horribly of cigarette smoke and there was ashes all over the floors and counters. When we asked to get refunded for 3 nights my employee would not stay there they refused to do so. They even told my employee that he isn’t allowed to check out early. He stayed one night and couldn’t even sleep in the room because it was smelly and all the guests were so loud.

I was there for a very short period before checking out and have disputed the charge to my credit card.

Dirty, smelly, had cockroaches

Very easy to check in. Quick and friendly service.

The bed was very comfortable. The room needs updated, especially the bathroom, but it was still clean. I would stay there again.

Nice and courteous when you can get a hold of someone