Safe, clean, easy check-in

Staff was very polite. Room was clean!

Front desk staff was very friendly.

My service dog and I loved this hotel. Very nice and we slept well.

Overnight stay on our 2 day trip. We travel with our 2 dogs and they were given treats at check in. Also the pet fee at the hotel is $75 not $50 as shown on hotels . Com. When I mentioned that, I was told that hotels . Com has been informed for over a year and hasn’t updated that information. The hotel desk clerk did reduce the pet fee to $50 which was very nice of her. Good sized room, cold air, comfortable bed. Excellent breakfast- eggs, biscuits and gravy, yogurt, oatmeal, cereal, fresh fruit, assorted muffins and other breakfast breads.

It was okay....not bad, but okay.

Staff was great! The only thing was the parking lot need more parking space

Stayed for 2 nights when we were in town for a wedding. Amenities were average in terms of basics and room was clean-ish (found some old crusty bread on our floor when we walked in?) but pretty outdated. I don’t think the building can handle guests at max capacity because on one of the days, the shower took 20 min to get hot water and when phoning the front desk I was just told to wait because everyone was probably using the shower. Then the elevator ended up breaking on one of the days. Only saving grace was that the free breakfast was really good and Kappy’s Sports bar was across the parking lot and a good time! Otherwise, if it weren’t for wanting to be in the same hotel with other wedding guests, I would’ve preferred somewhere nicer.

I just like it overall nice place , clean , staff was very friendly and nice, if we needed anything Pamela and Jaime, right off interstate we will stay here again. Thank You

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It was a quick check in, they are very dog friendly, the rooms are clean and smell good. The free breakfast is hot and the checkout was fast.

Hot water in the shower didn't work well. No fan in the bathroom. Difficult to control the heat in the room over night. Staff very friendly and accommodating. Breakfast area needed replenished more frequently. Bed was marvelous, linens cozy, room quiet.

Fire alarm sounded at 12am no fire.Heater doesn’t work need I say more…

The woman who checked us in, Angel, was overly cordial and nice to the couple who was in front of us. Apparently they were Diamond-level customers as they were given a bag of goodies. She even wished them a Happy Thanksgiving. When I got up to the counter and Angel saw that I made my reservation through Expedia, her entire demeanor changed. No smile, no nice words. Cold and rude. After swiping my CC for the $50 holding charge for incidentals, she told me to swipe my card again for another $119.50 charge. When I questioned her about that and told her that I already paid through Expedia, she said she knew that, but I still needed to swipe my CC again, so I did. Got to the room & I wanted to take a hot shower. I let water run for several minutes, still no hot water. So I went down to the counter and told Angel. She didn’t say sorry for the inconvenience. Just gave me a key to a new room. The woman at the front desk this morning was everything you would expect for a front counter employee. She was kind, polite, apologized for the error made by Angel, and credited my card appropriately. The woman who was working the breakfast bar was friendly and courteous too. Although I know that several businesses are short-handed and that businesses have to take what they can get, and I don’t want anyone to lose their job, but I strongly encourage that Angel needs a lot more training in dealing with ALL customers with courtesy instead of just to the ones who hold a certain status.

Very nice place to stay; clean, comfortable, nicely furnished, & pleasant sfaff.

Was convenient place to stay for a trip in to New Orleans to the WWII Museum and then catch the 10 to Florida

We had to wait for hot water in our first night. Was told they put in a new water system and would have to let it run for awhile. Never heard of that before. Rest of the stay was fine. Also, did not have ESPN football channels or the SEC channel. That’s bad when it’s football season.

Wonderful and pleasant staff but the property is showing it’s age.

Hinge was broken on cabinet door at fridge, toilet slow

Everything was excellent but rooms need an upgrade. Mattress wasn’t comfy, shower was kinda meh and needs a fixing. AC needs to be replaced the old ones are too noisy. I could go a little further but everything was great just please update the rooms and install plumbing fixtures properly please!!!!

Hot musty room with broken AC initially then room changed from king bed studio to queen double that smelled like old cigarettes, had a filthy bathroom, and hot water in the bathroom sink but freezing cold water. Our team will be looking for other places to stay for future baseball tournaments.

The staff was so friendly and helpful! Nice room. Comfortable bed and room was clean. Will stay here again.

Very. Clean and pet friendly

Great stay. Clean, comfortable, great breakfast, friendly staff what more could you want?

Property was very dirty in parking lot, especially around and behind garbage cans. Back door where employees smoke was covered in cigarette butts and trash.

The hotel was comfortable, clean, and safe. Great breakfast and friendly staff.

Unlike the same chain Hampton in Fort Payne Alabama this hotel did not charge me for my service pet and gave us a little bag of treats. Great place to stay!

Right off Interstate but quite and easy parking

I always love the beds at any Hampton but the room smelled musty. I thinks it’s time they shampooed these carpets, otherwise it was all great!

Great stay

Bathroom was dirty. Toilet did not work properly. Flapper in tank held in place by a cord and not sealing properly losing water and having to manually be sealed several times during the stay. Toilet handle needed replacement as it also did not work. Front desk notified.

The hotel was nice but the room we was in had no hot water we had to go to a open room to take a hot shower