The design of the interior is beautiful and unique

Arriving in this gorgeous sanctuary of a hotel after a long day on the road was most refreshing, nourishing and exceeded my expectations. The warm welcome with juice and face towel, the service, the staff, the beautiful facility, everything was amazing and like a rejuvenating oasis after the dust of the road. Would definitely book again.

Truly a gem of a hotel. Incomparable views and wonderful staff that went out of their way to make sure we enjoyed our stay. A little off the beaten path but very relaxing. Restaurant was delightful and staff was very helpful in arranging tours of the area.

The staff were super kind and helpful. Quiet and seemed in nature even though we were in the city. Nice breeze coming in the rooms. Delicious food always accessible. Gracias ☺️

The air conditioning was broken for our 5 night stay and we weren’t informed until after check in. It was very warm during our stay and we had a wedding to attend off site. Getting ready in the hot afternoon was unpleasant and the nights were uncomfortable. They did not offer us any type of refund and we were not able to switch hotels. You just expect more from a luxury hotel. I’m giving three stars because the restaurant staff were lovely.

Myself, my wife, and another couple booked the Alta Hotel for a recent stay. We were traveling to Costa Rica for a friends wedding, and we chose the Alta Hotel based on the good reviews, beautiful photos, and its location. There were other more affordable options in the area, but I didn't mind paying more for a really nice hotel. After we checked in and signed everything, we were told that the air conditioning in the entire hotel was broken, and could not be fixed. I totally understand that things happen, however I feel like the hotel should have warned us of this issue before arriving in Costa Rica. We would have not stayed here if we had known ahead of time. I do feel like the fair thing to do would have to given us a partial refund as we did pay a lot of money to stay here. They had a fan in the room, but that did not do much. The entire stay the room was hot and humid. We had a balcony which was nice, but if left open during the day made the room even hotter. The hotel would not give us a refund. They did give us free breakfast for our stay which was nice, but I do still feel like we should have not had to pay as much for our stay due to this problem. It made getting ready for the wedding and sleeping every night very uncomfortable. The room was also not very clean upon check in, however the housekeeping team did do a great job everyday touching it up. The best part of the hotel is the restaurant and staff there. I will leave a separate good review for them.

I go to this hotel often, it is beautiful with awesome views, peaceful and quiet. Recently they have problem with the AC system, it has not been working for a few weeks in the entire hotel. I hope they can fix it soon because it gets pretty hot in the day - however, it is cooler at night so we can sleep well with doors open (with screens).

This is a really nice hotel with friendly staff. The rooms are nice and comfortable but somewhat dated and not always in perfect working order.

A picturesque, classy and characterful hotel. We found the lovingly restored building and grounds very charming and relaxing. The location is near good shops, eating options (although the hotel food was also excellent) and amenities, yet tucked away on a nice breezy hill overlooking the city. Super welcoming and homely atmosphere. We will be back!

Disappointing in every single aspect of hotel services. A/C out, silly fan option provided little relief from tropical summer heat. Food, mediocre and over priced, including a suprising $8 fee for room service! Staff, helpless and clueless. Sauna door doesn't close, so sauna doesn't heat properly. No clean towels available at pool. We are local. We have stayed here many times in the past. We will not return

We enjoyed our stay; the hotel looks nice, and the personnel is friendly and nice. We didn't like that there was no A/C in the hotel, it was not working and the weather was hot.

The hotel is a bit dated. Room was reported to have air conditioning and did not. The food was ok but they overpriced the drinks. Bottle of water $9.76 & Baileys & Coffee $13.50.

Buyer beware! I paid full price for a 5 night stay and when my wife and I arrived we were told the air conditioning was out and that it was being worked on. This was a lie! The ac never worked the entire duration of our stay. I walked the property and never saw anyone working inside or out. The nights were somewhat cool with a breeze but the direction of the wind was never in our favor. We peeled off our clothes every night due to this. When I asked for a discount the front desk clerk went to the manager, who didn't come out to talk to me and offered only a 10 percent discount on my laundry bill. Alta Hotel had me pay a premium for a second rate stay. Totally unacceptable and it will never happen again.

Great place, amazing views from 4th and 5th floor.

Nice old fashioned Spanish style hotel.

Very chic and romantic.

The only thing I would change is that they don’t clean your room unless it’s asked and the shower door wouldn’t close so every time single time you showered, the bathroom would flood

We staying in the same hotel before we like the natural spirit looks feels friendly people nice food and staff was amazing

Beautiful small hotel in a wonderful area. The rooms have a lovely balcony with beautiful views of the valley. It's so nice to sleep with the balcony doors completely open and listen to nature. Service was very on point and friendly. Restaurant is very good. Definitely recommend!

This hotel is so beautiful and unique I love it so much. Unfortunately the food was absolutely dreadful and giggle over priced. It was if their chef wasn’t in. Even breakfast had issues with rancid butter. It was so disappointing. The other issue is their online menu prices are significantly less than what the pricing is when you arrive.

The place looked just as the pictures. The staff was great especially in the restaurant. I enjoyed the food and view. 15/10. Definitely would stay there a million times again

Couldn’t have asked for a better experience during my stay here. The staff and service was the best I have ever experienced. Specifically, my brother Martin. Had great conversations. Loved it all. I highly recommend this hotel, nothing but positive vibes here. Until next time. Pura Vida.

Pretty much liked everything about this beautiful hotel

Great experience over all. Room was clean and comfortable. The room did have AC, but it did not cool well. That said, the screened patio doors allowed us to stay cool with the very pleasant night air. The restaurant was good, and the wait staff were very friendly and attentive. The best experience was the efforts the staff went to in order to provide breakfast. We were a party of eight, and had a pickup time of 7:00am to travel to our next destination. As the restaurant did not open for breakfast until 7:00am, the front desk staff went far above and beyond our expectations to work with the restaurant to put together takeaway breakfast boxes for all eight of us! Really unexpected, and very much appreciated! The overall service is unbeatable.

Such a nice hotel mini-resort. We enjoyed being there. The balcony overlooked San Jose with really cool views. Definitely recommend. It is not the big ostentatious Marriott complex. It is cozy, nice, comfortable and beautiful.

The property is absolutely stunning and the staff is the best ever. Although the broken A/C is a deal breaker for us. We were fortunate to be there before it was super hot but still uncomfortable

The staff was very courteous and the service was excellent.

Absolutely beautiful! It is not a new hotel so don’t expect it to be. It a an amazing old boutique hotel. And shows heritage of Costa Rica. Definitely stay there again. Please the restaurant was fantastic and I never say that. Loved that they had a sauna because it gets cool at night and we enjoyed the sauna and a swim

Architecturally, exquisite!

We enjoyed the setting very much. Very peaceful overlooking part of the valley. Also, the staff was very friendly and helpful, and the accommodations and amenities are all wonderful.

Very nice hotel. Great views form every room. Loved the food! My ac did not worked properly; the day I left, I found no one at 6am to help me with my check out or open the front gate to catch my Uber to the airport. Had to force my way out.

very eccentric and worldly - love it