We were told no service. Since we stayed 2 nights, no housekeeping on the second night. We had to get our own towels and toilet tissue from the desk. If this is the new normal, night stayed after the first night should be discounted.

Easy access and quiet. Close and simple drive to beautiful downtown Pella.

I didn’t like there was only 1 bath towel for 2 people in the room. I like the service and breakfast

The hotel was completely full with a festival in town. Only ever one person working, managing front desk and breakfast at the same time. Half way through the breakfast hours there were no plates, no napkins, no forks & knives. Only enough hot food items put out to feed half the number of guests. She would not restock utensils. (Although, at 9:30, when we left for the day, we saw her filling the bins with forks & knives so they were available.) The biscuits were hard as rocks, the gravy was gloppy, the eggs were hard boiled but only about 15 were put out each day (with over a hundred guests), the oatmeal was instant. The bread was stale the first day, the 2nd morning only about 12 slices of white bread, 3 bagels and 3 pkgs of some kind of mini coffee cake. No cups for juice the 2nd day, by 8:30am only 10 small styrofoam cups remained. (I walked to the front counter and took the cups by the water dispenser there.). The walls were paper thin, for 3 days we heard the conversations of both rooms on each side of us. The a/c would only come on after it was turned off and on again, had to reboot it multiple times during the night. Towels were very thin and stiff. The bed was comfortable, the room very spacious. No iron or ironing board. After the breakfast debacle the day before, we decided to eat breakfast at a restaurant, asked the clerk for recommendations but she said she had no idea where we could go. We paid nearly $300/night for this.

Busy weekend in Pella but still hoped to get breakfast. Very little food left at 8:30 when we went to breakfast.

the room was very roomy

Close to downtown Pella. Clean, comfortable. Small 32"flatscreen TV was a disappointment. Bathroom sink out in the open, across from the toilet and tub/shower enclosure.

Pros; The property was clean and appealing. Cons; There were 3 vents directly below our window that made a racket all night long. Also there is no reason to vacuum carpets at 12:30 am. Nothing but an alarm clock in the room. Find somewhere else for breakfast the sausage was cold and I couldn't get a knife or fork into the biscuts.

Everything was nice. It was very clean, beds were comfortable, very roomy, and close to everything. Check in was easy. The only negative was the breakfast, and at 8:00, housekeeping opened our door, and woke us up. Also no cups or ice buckets in the room.

Nice property

Pleasant staff. Clean. Good breakfast.

Right place for the price. Very reasonable price for the area and overall good stay. Two minor complaints, breakfast could be better and the t.v.’s are old and very small.

It was so clean and nice and modern.

Good!

Since the beginning of CoVID, the level of hospitality and care has gone downhill in a lot of hotels, and this is no exception. We stayed a total of three nights and not once was our trash emptied or the bath towels changed. It seems unacceptable to not at least have your trash taken out daily when staying in a hotel that offers small trashcans that hold minimal trash.

Really nice

No roll aways like they stated they had online

Clean hotel, friendly staff! : )

Comfortable bed. Great shower. Quiet. Price was very reasonable. Didn’t try breakfast so can't comment on that.

Very nice. Would stay here again.

Pet friendly and convenient to the Highway

Nice hotel

The facility was clean and quiet! Just what we needed for our get away.

It was an excellent place to stay . The bed was so comfortable as were the pillows. I tried to find out info on them from the manager but she didnt know. I have had bone cancer and have been trying to find a comfortable bed for 12 years. This was it. Thank you for the best sleep I've had in years!!

My room was very clean. The people at the counter were very helpful and polite.

no drinking glasses available; lucky I hadn't thrown away my juice drink container. TV was dark and hard to see. No mid range on tv volume; either too loud or too soft. Bed and pillows comfortable, but glad I had brought my own blanket. Hand soap and shower excellent.

Nice breakfast area.

Value location cleanliness.

Very dissatisfied, clerk charged me even tho i had already paid thru the app! Was told needed the card just for a hold! Thinking about not using anymore, this is the second time, 5 days to get money back!

Good place to stay. Clean and comfortable.

Is convenient, near town, restaurant. Staff didn’t understand questions and needs very well. Tried to help but language barrier.

Clean hotel. Comfortable beds and nice bedding. Staff is friendly and professional. Breakfast was good. We would definitely stay again if in the area.