A Great breakfast

very nice property, clean room, great staff, great hot breakfast. Great location lots of shopping and food choices. We even stayed an extra night

Upon arrival, front desk was greatly helpful and pleasant to work with. The breakfast they have is pretty good and comparable to other Holiday Inns I've stayed at. The room itself was a nice size room, the thermostat is a bit confusing as i wasnt sure what to use for the temperature (a/c unit or wall unit). The bathroom was a good size and had plenty of soaps. The bad was that the floor still had hair from a previous customer, the shower wasnt the cleanest (could use some new caulking), the cieling had either a spigot or some type of fire suppressor that wasnt covered and the spackling wasnt the greatest. The stairs had a bit of a weird smell (used female hygiene products left in a bag). Overall, we had a good stay but needs just a little bit more attention to detail to get it better.

Convenient location

The check in clerk was friendly and efficient. The facility was clean. The pool was too warm. The breakfast was very good. The check out clerk was unfriendly

My favorite place to stay in Saginaw. Clean, professionally run, on a major artery with plenty of shopping and food. Also right off the ramp of a highway, so convenient to get to. Responsive staff who are courteous, and room is comfortable. They also pass the filter test: first thing I do when I walk into a hotel room is pull the air filter out of the air conditioner/heating unit. Easily, 7 out of 10 times the filter has not been cleaned in months. I pulled the filter out at this hotel, and it had been recently cleaned: no dust in the filter. That's a plus for me, as it reveals a level of thorough cleanliness.

The front desk staff was AMAZING! She went above and beyond to accommodate our travel baseball team. As someone who stays in a different hotel every weekend in the summer this staff member was honestly the BEST we have ever had!

We had to wait an hour or longer after the 3pm check in time then our key wouldn’t open the door so someone let us in then never came back with keys so I called desk then they changed us to a different room wand that was nice pool was to hot and hot tub was cold

This property is a very nice property to stay at. From the moment we walked through the door and met the young man working the desk we were made to feel welcome. This type of service is not seen very much these days. The room was well furnished, clean in all areas from top to bottom, including the exhaust and air returns. It shows that they take pride in this property. The only negatives that stood out, the sundry could be better stocked, and the elevator sounded like it could use a service call. Nothing bad about the function of it, just a few rattles here and there, that's all.

Although reserved 2 bed room in February, upon arrival, was told no rooms of my type available and had given to other reservations/check-ins. Manager did, after complaint and outlining reserving well before others, provided close to room type and was apologetic. Only other feedback is that there were no extra towels or pool towels available, being told that it was “laundry time” but seems like there should be extras available.

That the workers were rude and did not seem to care.

Rooms were clean, other areas need refresh

Clean and quiet

Overall it was a decent location. Great breakfast. They didn’t clean my room after the 1st nights stay. So bed wasn’t made, no fresh towels and trash not emptied. That’s why the lower rating. They did discount me 20% for the mistake.

I stay almost exclusively in IHG properties and they are usually reliable and comfortable. Management needs to attend to a few details: 1. Only decaf coffee and tea Keurig cups in the room. 2. When I went downstairs for breakfast both mornings, there was no brewed coffee. It turned out it was in the kitchen and had not been brought out. Several people gave up and left. 3. The hot water is very hot: only turn on the shower 1/4 turn and deal with low water pressure or it will scald you.

Was very surprised by the $250 additional hold on my credit card vs the normal $50. Front desk was very busy. No actual blankets available for pull out only sheets. Hotel was at capacity.

Everything was great and friendly staff and service.

The called 45 min before our check in to say that they were overbooked and unable to fill our reservation that was scheduled 2 weeks prior!!

Our stay at the Holiday Inn Express on Tittabawassee Rd. In Saginaw, Michigan was more than we expected, and that was a good thing. Our room was beautiful. But first, the young lady that signed us in was very helpful. She made sure we had a room on the lobby floor that I requested. The room was very clean and we were glad to know that there was a laundry room for our cleaning needs should we have things to wash. We were also glad to see that it was convenient to places to eat or shop. Our ONLY complaint is that the bed was NOT comfortable. My husband and I didn't rest very well.

Will stay there again

The bathroom was dirty floor tiles loose. The floor by the bed was wet and floors were not vacuumed

It was so hot in the halls and lobby. Our shower leaked all over the floor. Soaked my bathroom bag that was on the floor. The shower had wheelchair access. They had this rubber thing on the floor but it wasn’t secured. The one corner in the water just flowed right out of it. I guess my husband said. So I didn’t take a shower cause I didn’t want the same thing to happen again I have to clean up more water because the girl at the front desk just gave me a bunch of towels and sit here. This is our third time staying there. This is the first time that’s happened. I know things happen unfortunately but what a mess. Thank you.

Was given a room n settled when there were no bath towels in the room. Called front desk to ask for some n was told that no one was to be on the room that they assigned to me! Said well I’m unpacked already…. Nope had to move said it was an upgrade due to the inconvenience but the next room was not-as there was hair on the bathtub n the bathroom vent was filthy with black dirt. Too late to move to another room attest the rest of the room was clean.

Wow. I normally really enjoy Holiday Inns. This 1 is in terrible disrepair. The staff is unfriendly and act as if you're a bother. 45 minutes to track down clean towels that should have already been supplied. Hot tub- out of service. Coffee- either out or cold. Breakfast- overcooked rubbery eggs, overdone potatoes. Overcooked thin sauage type substance. Loose ceramic tile with grout all cracked out. My mom tripped and fell over loose carpet. $250 charged for incidentals?!?! return in 2-3 days?!?! Who does that?!?!? I've probably had a worse hotel experience at some point in my life. But I can't remember when. Moldy caulk in bathroom sink and shower. The owners are either uncaring absentees who underpay an unhappy staff or just milking the property for what they can with no interest in customer satisfaction.

Friendly and prompt front desk staff.

Overall, I think this is a nice hotel. I'd probably stay here again if I'm in the area in the future. However...when I checked in, I was a bit bothered with the front desk person as she seemed very irriated that I was there. There was no friendliness. I was also very disappointed in the condition of the fitness center. This part of a hotel is important to me as a traveler. The fitness center here was DIRTY. Trash laying around, sticky machines, no towels/cups, nothing to wipe the machines down. I emptied the trash while there and set it outside the door and the trash bag was not replaced. Other than those things, the hotel is nice. Clean and updated rooms, clean bathroom, nice breakfast, and friendly people (other than the first person I met). It's convenient, also.

One of worst Holiday Inns that we’ve ever stayed at. Room service not the best:?had to get my own towels from front desk; Kleenex box empty; light on desk not working properly; floors not vacuumed; sink drain barely worked; no tv guide with limited viewing access; had to get my own “regular “ coffee from front desk; and no courtesy travel to airport. LLC

First stay at this property. Room was uncomfortably large with limited furniture. Sound echoed with the empty walls and hard surface floor. Walls had several areas if missing paint and there were no hooks in the bathroom, just the holes from where they were. After checking in we found there was no hot water. The desk clerk advised they were working on it. Three days later when we checked out on Sunday, still no hot water. The checkout desk clerk advised she would give a 50% discount, but because we booked through the Hotels.com site, we would need to initiate the request the site. We had family Christmas Brunch in the morning, then called in the afternoon to request the adjustment. When the Hotel.com representative called the property they only provided a 20% adjustment. Gee thanks Holiday Inn of Saginaw… DO NOT stay here. There are much better options nearby. Sincerely, Finally get to shower three days later.

The first room we had had a flood. The new room was satisfactory although the bathroom did not appear clean. When we asked for extra pillows, we were asked to come get them at the front desk instead of them being brought to us. Normally would not be a big deal but there were multiple front desk staff available and they were all on their phones. We arrived at breakfast at 915-930 and there was barely any food left. When asked if it was going to be refilled, we were told she was closing up soon so not everything would be replenished. Saw that breakfast did not end until 10am. There were multiple families that came in after us also not able to get much variety of food. The coffee was run out and was not replaced for over 30 minutes. Multiple staff available and again many on their phones and not overly helpful. Very disappointed in this stay and will not be returning.

Breakfast ran out at 930 when was supposed to be finished at 10. No hot water from Sat evening and still didn't have it by check out at 11. Hot tub wasn't working either.

Pool and hot tub were closed. No food during breakfast, safe in our room was broken, only decaf coffee in the room, hand soap is awkwardly screwed to the wall ( little kids cant reach)

I reserved and paid for the room long before our stay and when we showed up they said 2 Queens and pull out sofa was slinger available They gave us a King with pull out sofa… for My elderly mother (79) myself ( 59) and my daughter and her daughter . We definitely did not have the beds required My daughter has a bad back and had to sleep on the couch. The worst part is we kept telling my little granddaughter we were going to have so much fun in the pool NOT! No one was in in because it was ice cold and the hot tub was even colder. We had this get away planned for quite some time ( taking time off work and driving 21/2 hrs to get here ) so disappointed and especially for my little granddaughter. I’m expecting to be compensated. The hotel said they would contact Expedia and I have still not heard anything. Waiting for your response.Nina Leslie , Marie Leslie (519) 657-9781