Suncliff Hotel - OCEANA COLLECTION
3.6
Good(996 Reviews)Hotel in Bournemouth
3-Star Hotel
Reasons to book
Includes essentialsPool, Internet / Wifi, Balcony or Patio and more
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About this hotel
Beach hotel with a full-service spa and a conference center
At Suncliff Hotel - OCEANA COLLECTION, spend the day relaxing on the nearby beach or pampering yourself at the hotel's full-service spa.
Suncliff Hotel - OCEANA COLLECTION offers 99 accommodations with coffee/tea makers and hair dryers. LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
At Suncliff Hotel - OCEANA COLLECTION, spend the day relaxing on the nearby beach or pampering yourself at the hotel's full-service spa.
Suncliff Hotel - OCEANA COLLECTION offers 99 accommodations with coffee/tea makers and hair dryers. LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.
This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Children under 12 years old are not allowed in the swimming pool without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Internet / Wifi
Laundry
Balcony or Patio
Hot tub or spa
Gym or Fitness Center
Map of Bournemouth
Available Rooms
Standard Double Room
1 Double • 139 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Standard Twin Room
2 Single • 124 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Family Quadruple Room
1 Double • 1 Bunk • 215 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Family Triple Room
1 Double • 1 Single • 215 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Standard Single Room
1 Single • 91 ft²
Sleeps 1
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
3.6
Good(996 Reviews)3.6
Great room with great view. Good breakfasts and very friendly staff. Zahra in reception was exceptional. She was very friendly and helpful. Alina in the breakfast room was exceptional too. She looked after us very well from day one. A big thank you to both of them and the rest od the staff. Definitely coming back.
3.6
We stayed in the penthouse and it was amazing . The staff were outstanding and the food excellent . Warm pool overall amazing and we will be back
3.6
This was during the air show and a great emphasis was placed on the corporate hospitality/ private function visitors to the detriment of other guests. My husband waited, along with others for over 25 mins at the bar whilst the corporate guests were served. No bar meals only sandwiches, not told about this in advance unlike parking/road closure arrangements. This would have enabled us to make alternative arrangements for our evening meal on Friday. On previous occasions our daughter and son in law have come to the hotel for excellent bar meals a great disappointment that they had been cancelled, would have been helpful if a message had been sent along with the parking message.
Overall a lack of sufficient staff in the circumstances, all were visibly under duress and did their best in difficult circumstances.
3.6
We booked to stay for the air show. Prior to me booking the Suncliffe i called them directly to check that we were able to use the outside pools at their adjoining hotels (both part of the Oceana group) i was reassured that we would be able to make use of all the facilities so i booked.
However when we arrived we were told we were not able to use the outdoor pools, we weren't able to sit out on the hotels terrace to enjoy the airshow, we couldn't use the pub in the hotel and if we wanted to eat there we had to pre order at reception and eat in the basement restaurant.
We were really excited for our stay but the above put a dampner on our time there and will not come back to this hotel again.
3.6
Great day great staff and really enjoyed the stay and the room,special mention to sale who went above and beyond to ensure we had a great stay ,only downside the staff at reception aren’t very welcoming ,I get they are busy but they are the gateway to the hotel and were polite enough but didn’t really interact or make you feel important whereas bar staff and other staff around the hotel were super friendly and made you feel welcomed.even the catering manager made a point of saying hello.reception only interacted when you approached them but you felt more like you were a distraction from what they were doing rather than a guest
3.6
Me and my son enjoyed our stay. The staff were amazing, the pool and breakfast was great as well.
3.6
Nice friendly staff
3.6
The hotel is clean and tidy but rather tired. It seems very impersonal and not very organised. I think they have just changed the system and are trying to get to grips with it but there is a definite staff shortage. There is only one barman and he has to also serve the food in the bar so queues form at peak times.
It needs to be more welcoming and more information given as you have to keep going and asking.
3.6
Not great experience, tab in basin very old style, room was far away from lift , very less parking available even though it was paid, less option for vegetarian for breakfast
3.6
It was my mothers 80th! Terrible service, room was so dated. Black ground in bathroom. Shower did not work. Our whole view was a generator blocking our window with a pigeon nesting rest outside our window.
3.6
The outside tables and chairs needed and decking needs a complete revamp.bedroom could do with having a small fridge and air con .
3.6
Very friendly and helpful staff. Was a long walk to the beach. Could use next door hotel ( part of the chain) outside pool which was good as weather was hot for some of our stay. Could use Suncliff indoor pool but was very busy. Breakfast okay.. hot and cold choices.
Rooms clean and beds comfortable. Unfortunately children staying there were allowed to run around at night and bang on peoples doors..
Did report it to reception.
3.6
Our stay was good. We used the indoor pool for most of our stay, the swimming pool room was warm but the pool was really cold. Took a while to adjust to the temperature but even that we were shivering still.
The bar area was nice, spacious and comfortable. The beach was near by, as well as walking to the high street if we needed more snacks for the room.
3.6
My single room was a little better than I had last year ,the bathroom was much better and the bed and furniture are ok. It really needs new windows and carpet and decorating, as does much of the hotel. The food was ok but we only ate there once as the beer was undrinkable. I took first pint back which they replaced without fuss ,from a different pump but not much better. I tried a different beer but left it after a mouthful .perhaps the lagers are better ? we ate and drank elsewhere after that. The pool is ok but an odd shape but still ok.
3.6
Penthouse room was large and comfortable with great views
3.6
Rooms were cosy ,floors thought very squeeky could hear people above us walking,bathroom dated needs work
Swimming pool was great and lovely upgraded changing rooms
Friendly staff and very helpful
3.6
Lovely room, receptionist very friendly and helpful. Would stay here again
3.6
Restaurant and breakfast staff were wonderful (lady with red, short hair was quite pleasant, can’t remember her name, she was super kind and professional). Live music was great too. Reception staff however are quite irritable and not very competent. Had to repeat myself so many times when requesting to keep the same room for two separate reservations we made. This resulted in 3 visits to reception when it could have been resolved in under 2 minutes. Wait times to be seen by a receptionist were ridiculously long too. Staff didn’t provide any information about the facilities available at the hotel and not once they gave us any information about the location of breakfast and restaurant. We didn’t find out there were lifts available until our last day. They simply handed us a keycard and not one piece of information was given to us so we had to ask receptionists for information about the hotel several times. Receptionist Anusha was quite rude and unwilling to help us. The room was boiling hot and the fan provided didn’t work properly, luckily we bought one from home which kept us cool during the night.
3.6
terrible check in don’t think i would stay again and very under staffed.
3.6
Great stay.
3.6
Nice to walk
3.6
Amazing staff and welcome
Well done teams
3.6
The outside of the hotel is rundown, but the room pictures online looked promising. As it was just us, we treated ourselves to a room on the 'penthouse' 4th floor. The room was tiny & very disappointing. The only good feature was the balcony & view.
We only had breakfast - there was no option on the Hotels.com page to prebook breakfast, only a 'half-board' option, which we didn't need (they don't advertise it, but if you pay for breakfast when you arrive, it is discounted to £11pp). We decided to have breakfast in bed. There was no breakfast card in the room, so we had to go down to reception to get one (the receptionist didn’t know what we were talking about, so had to ask fot help). We filled it out & popped it out at approx 11pm (we had until 3am to put it out). In the morning, at about 8.20am (we had asked for breakfast between 8.30-9am) I asked my husband to doublecheck that the card had gone, but to our surprise it was still on the door! He rang down to reception, who told us we'd have to being it down, which we did. It arrived 30 mins later, stone cold! The whole point of breakfast in bed means you don't have to get dressed & go down! When mentioning this at check-out, she merely shrugged & said she'd have a word with the night porter. We were still charged the £5 tray fee!
Parking is also charged at £12 for 24hrs (we got there at 7pm, but still had to leave the carpark at 2pm!).
We won't stay here again.
3.6
I was very impressed by all the staff in the hotel. Without being asked they helped with bags and opening doors etc. The food in the hotel was very good and not too expensive, even the wine was a reasonable price.
Only down side was public transport. Buses very irregular and sometimes non existent.
We thouroughly enjoyed our stay.
3.6
Wonderful ocean views
3.6
Pool amazing, location in bournemouth good. The staff were very nice and professional, particularly dining room
Hotel itself tired looking and a little tatty.
Only one cup for tea and coffee when there were 2 of us. Shampoo not replenished each day.
3.6
Fantastic view of the sea from the room and balcony.
A stones throw from beach.
3.6
I was very happy with the hotel. The staff were so helpful and friendly.
3.6
Reception staff very good, friendly and helpful. Room was compact, hot and stuffy. Breakfast was a let down, lots of people asking for food, bowls and juices to be replenished even though it didn't seem that busy. A couple of the breakfast staff just grunted at people asking for things
3.6
Friendliness & service of the staff, comfort of the room. Difficulty of the taps and shower in the bathroom.
3.6
I enjoyed my stay, the room I was allocated was tired and needed redecoration, but I stay 2 nights only and did not spend much time in my room. Hotel in a good location to walk to and from train station, access to the beach and the bus stop was a pick up for the 24-hour hop-on/hop-off bus (but only a pick up point for first 2 morning collections and not a drop-off point.
3.6
The hotel staff were friendly and accommodating. They provided us with packed breakfast when we needed to leave earlier for our trip. Our ground floor room and bathroom were modern, nice and clean. It was the smallest room too so a bit cheaper. The only problem was our window, which only had a pretty blind, no voile for privacy, overseeing the courtyard and we could see the hotel staff (and they us if they'd looked up) so everytime we wanted to change we had to close the blind and turn on the light. We spoke to the reception about it and they offerred another room which we declined since we already settled in. Hopefully, they'd fit in a voile now, and give the window a good clean too. Other than that, we were happy with the stay, pool facilities and the location was brilliant, close to the beach so we would definitely go back :)
3.6
Hotel was in a nice position and had access to a pool and spa, which we did not use. Hotel was very tired and needed refurb, but our room was clean. Breakfast was ok but a bit cold. Most prob wouldn’t stay again but served its purpose
3.6
We were half board. I enjoyed the food. Service was friendly and fairly fast. My friend found the mattress uncomfortable but I was ok. Good blackout in the room
The lift was slow. The room was ok. The place did feel tired but the pictures were a good indication of what it was like. Easy beach access.
3.6
Service was good staff was great
3.6
Great place to stay!
3.6
Staff at breakfast missing
3.6
Excellent, would love to stay there again
3.6
It good for a weekend getaway
3.6
Receptionist was really good! 5star! Also bar staff. We actually ate at the hotel next door, which was nicer and food was good. I had to park at the hotel next door, but this was made easy by the very helpful staff.
Unfortunately we arrived to two guests smoking splifs at the main entrance and you could smell it in our corridor.
Room was very clean and bathroom was nice. We didnt have the room with a view as shown on the booking, which was disappointing. Hotel could do with some tlc. Overall as a one night stay, we would come back but maybe to the hotel next door.
FAQs
How much does this hotel cost compared to others in Bournemouth?
The average price for a rental in Bournemouth is $130 per night. This rental is $59 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Suncliff Hotel - OCEANA COLLECTION. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Suncliff Hotel - OCEANA COLLECTION. Enjoy the water!
Is Suncliff Hotel - OCEANA COLLECTION pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Suncliff Hotel - OCEANA COLLECTION?
We found 6 amenities for this rental. This includes pool, internet / wifi, laundry, balcony or patio, and hot tub or spa.
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